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Hiley Acura

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (64 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday Closed Closed

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (64 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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THANKS! I have always received great service!

I have always been satisfied with the service department , they always treat me well and get me in and out and good time.. I recommend idly Acura service department! We also had a great bonding experience as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Maintenance

Taylor my service advisor was excellent Always have my car serviced at the dealership and always have great experience. Would recommend to friends and will probably buy another Acura

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Much better service this time

Thank you, Heather for a quick and easy solution for both my issues. Very attentive and professional service, from initial my phone call until I picked my car up.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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False advertising in vehicle price

I would recommend almost any other dealer group but Hiley, but I'd definitely suggest you steer clear of this one. Went in for a Civic Si priced below $21,000. By the time I saw the pricing it was over $24,000. "C.A.R" Cost of average reconditioning.. S.C.A.M. Reconditioning is completed on a used vehicle before it's sold. This "C.A.R" is really just them adding back to the price of the vehicle, so they can list it online for the cheapest price around and still have "justification" for why the price changes when you show up. Any price you see, expect it to be $1,495 higher upon arrival. I was informed $1,495 is the minimum "C.A.R" added to the price of "every vehicle on the lot". All this being said, I'd just avoid this store entirely unless playing unwinnable pricing games is your hobby. Now you'll know in advance why the showroom floor is empty when you show up.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 2.0
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

It is listed on the website under the disclaimer at the bottom of the page for every vehicle.

Service Review

I was promptly greeted with excellent customer service and a friendly service rep named Mr. Garcia. This was the best experience I have ever had with a dealer service department!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service at Hiley Acura Fort Worth

Excellent customer service and timely service Knowledgeable and approachable staff Car wash is an extra bonus Will always use this dealership for service and repairs. Will recommend to my friends

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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B1 service was completed and sound identified.

Sound was identified and part ordered for repair. It was difficult to find but job was completed. Many thanks for the friendly and competent service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Exquisite Service

Awesome service as always and a friendly crew in the service department. You guys take care of me and the car every time. It's greatly appreciated always!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Reliable, clean, timely

Reliable service, my car drives so much better after my break repair. They also found an additional repair outside of the complimentary inspection that prevented me from being stranded pregnant with a 3 year old. I was given a nice loaner car while my car was repaired so it was very convenient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Owner of RDX

Was my first visit to Hiley Acura for an oil change. Taylor Jones did an outstanding job and was thorough in ensuring my vehicle was properly serviced ... Not to mention the exterior and interior cleaning. Hiley will be my go to dealership for all my future needs for my RDX.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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