Westgate Dodge Ram of Wake Forest

Adrien was very informative on the vehicle in addition to all of the options available regarding incentives and rebates. When describing what the exact check off's were as must have items he pulled the exact car up that met the description and was in our price range. He assured us that he would not allow his managers to keep us for hours on end to haggle prices and followed through. He kept his word the entire process. He was excellent with the entire process. Tim and his management staff were great regarding the pricing and options to reduce the price to the range we were comfortable. We were very pleased with the professional manner in which we were assisted while the dealership was busy with many other customers wanting to be assisted and have their sales processed just as quickly. Finally, Garland was the last step we had when it came to the financials. Garland worked with us to ensure we were comfortable and understood all of our options. We had already shopped around and knew what we had outside the dealership and we were open with him on our current rates. He assisted to ensure we were able to get the best deals and handle all paperwork without any hassle while still trying to get to know us and not make it feel as just another business transaction. It took the entire team to make the experience as great as it was, many dealerships rely only on one or two people, although your team has recognized the importance of ensuring all groups handle the client with the same respect.

With the help of the awesome staff I was able to take possession of the vehicle of my dreams. Garland took the needed extra time to get me the best possible interest rate for my financial needs to make my dream of owning a SRT8 into a reality. Professional and Friendly Staff with customer service a number one priority. Im a customer for life.

Everyone I dealt with was professional and easy to get along with. Although my time was tight, they were very understanding and helpful in the process.

Was fairly quick for a dealerv experience. Everyone listened and actually desired to help. Manager gave strong numbers on trade making negotiation easy. Finance manager was receptive to our outside funding. Overall a great experience. Thanks guys.

Original salesman was very knowledgeable and friendly, but he had to leave for a family emergency. The second guy was also very friendly and knowledgeable. Only problem was the management who said they would do the USAA loan application but then refused to do it, so I had to do it on line myself.

Westgate was very helpful in finding just the right truck for me. I had very specific requirements and budget. They found what I was looking for, didn't quite meet my budget at first, but they did call me with additional incentives.

Very friendly and good to work with they helped me find the right TRUCK for me. They had. A lot trucks on the lot to look at

I recently purchased a certified pre-owned Jeep from this dealership. James helped me and my father with the purchase. Overall I did feel that I got a fair price on the Jeep. The only complaints I have is that it took a lot longer time-wise than any other car purchase I've done. It also was a holiday, so Im not sure if that had anything to do with it. The manager Tim did buy us lunch while we were sitting waiting which was very kind. A few days after purchasing my car I found that a standard tool kit was missing. This is vital to be able to pop the top off the jeep. I called and asked about it and did not get a call back from James for a few days, so I called again today and he asked me to come by tomorrow and try to figure it out. So I guess we will see what happens.

My experience with the salesman James was great. He knew exactly what we were looking for and had knowledge of the function of the vehicle. Garland the finance guy explained everything in detail and was able to work with us within our budget. Don the WestGate Regional manager was extremely helpful and caring.

I spent several days after the purchase working to refinance the vehicle after I received an unnecessarily high finance rate. It is still unclear to me why the high rate was provided. The end result was I refinanced the vehicle at a rate 1.7 % lower than the rate I had when I left the dealership. The refinance was at the same bank provided by the dealership! Saved a couple of thousand dollars in finance cost, but I should not have had to do this. Something is not right there in the finance department.