Reviews
Sunset was fabulous on resolving a problem with my 1yr...
Sunset was fabulous on resolving a problem with my 1yr old Outlander. The EV Battery charger shorted out and needed to be replaced. Though they had never heard if or knew of any problems with them and typically wasn't under warranty. They contacted the manufacturer who agreed to replace at no charge. In just a few days it was totally resolved. Kudo's and many thanks, sighs of relief go to Sunset.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback. It's great to hear that our team was so helpful to you! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Reliable good service. I have been going here for the...
Reliable good service. I have been going here for the life of my KIA. My go to people. Thank you so much.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Sunset Kia of Auburn! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
I came in needing oil change, tire replacement and...
I came in needing oil change, tire replacement and alignment on my 2019 Kia Stinger. I didn’t have an appointment and they were able to get everything done that same day! I have staggered wheels on my car. Most tire shops would have needed to order my tires which would take several day to be delivered. Sunset Kia was able to get the tires, installed them and completed a full alignment the same day! The price for all four new tires and the alignment together was cheaper than just buying the tires at the other tire vendors. I appreciate the service I received! Thanks you Eddie L. Holmes
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team, Eddie. We're glad to hear we delivered such a great experience! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
This is my second Kia.from you guys Very helpful and...
This is my second Kia.from you guys Very helpful and great to work with. Definitely recommend
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your excellent review! We are so glad that Nate had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Service was done promptly and done sooner then quoted....
Service was done promptly and done sooner then quoted. Service dept guy was friendly and answered all my questions and explained all what was done to my vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Cathy, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our service team, and we look forward to working with you again. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
This is a really great dealer ship to come and get your...
This is a really great dealer ship to come and get your car fixed with excellent service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your business, Morgan and our team looks forward to serving you again soon! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Very helpful and understanding. Explained everything that...
Very helpful and understanding. Explained everything that needed to done. Nice and clean, great experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your thoughts about your experience with Sunset Kia of Auburn. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Been the best customer care I have ever had at à...
Been the best customer care I have ever had at à dealership.I always recommend Sunset Kia.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Angel, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Sunset Kia of Auburn. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
It took almost 2 months to get my car back from the shop....
It took almost 2 months to get my car back from the shop. When I finally Got my car back, it came back with problems and had to take it back to get it fixed. I am very unsatisfied with the service I had and will not be taking my car back to that service shop.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Brynne, We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Please email us at wecare@sunsetautofamily.com
Mrs. Gordon Always nice and helpful she always answers my...
Mrs. Gordon Always nice and helpful she always answers my questions and gets all the estimates I request.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! Mrs. Gordan and our team look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!