Reviews
The sales man John was very helpful and knowledgeable...
The sales man John was very helpful and knowledgeable while talking about the cars
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Karla, thank you for your kind words for John. Your feedback and rating mean a lot to us. We're glad he was able to help, and we hope to see you again! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Each of our 3 scheduled maintenance checks were forced to...
Each of our 3 scheduled maintenance checks were forced to be rescheduled due to “computer issues”. Because of this last reschedule my wife had to take our two kids in there on a super hot day and wait. Then, once it was done the service center called me to tell me it was done even though my wife and kids were sitting right there. That part is fine, but it’s super inconvenient to be forced to reschedule every single time we’ve tried to make an appointment.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Providing a positive service experience is our top priority. We appreciate you being willing to provide us with this feedback. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully we can get to the bottom of this. Please email us at wecare@sunsetautofamily.com
Brandon was easy to work with. Gave me up front pricing....
Brandon was easy to work with. Gave me up front pricing. Took the time to find out what I was looking for and how much I wanted to spent given the equipment I wanted. Very helpful after purchase to ans questions.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Jeff! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Brandon met your expectations. We look forward to having you as one of our valued customers for many more years to come! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
I appreciate the fact that I have always been able to get...
I appreciate the fact that I have always been able to get a walk-in oil change.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Juan, thank you for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Sunset Kia of Auburn provides quality, friendly service...
Sunset Kia of Auburn provides quality, friendly service as well as follow up to ensure all needs have been satisfied.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to leave us this great feedback! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Always friendly service done in good time. They are...
Always friendly service done in good time. They are helpful and get you in in a timely manner for appointments. Happy with the work there.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
I have always found the to be helpful,accrate and...
I have always found the to be helpful,accrate and knowledgeable The work is done right and they are considerate of my time and needs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
The people in the service center are always polite and...
The people in the service center are always polite and professional every time I’ve had my car serviced or fixed. I’ve been a customer for over 10 years and have always been very satisfied with their service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Karen, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Sunset Kia of Auburn! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
I had a oil change, vehicle inspection and a tire...
I had a oil change, vehicle inspection and a tire rotation and waited for it. The service was started on time and they were done in a little more than an hour. The person that checked me in and out was very professional and quick. Sitting in the lobby and just listening to all the employees interfacing with customers so thoughtfully was quite refreshing.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Gary, for choosing Sunset Kia of Auburn, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Staff kept me up to date and got me out in a timely...
Staff kept me up to date and got me out in a timely matter.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your business and our team looks forward to serving you again soon! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!