Reviews
Awesome care and fantastic staff with above and beyond...
Awesome care and fantastic staff with above and beyond customer care in all aspects from reception to tech service and checkout. Car cleaned /washed . G
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
It is always a positive experience at Sunset...
It is always a positive experience at Sunset Kia/Mitsubishi. People are always friendly and courteous. There is no undue waiting. I would highly recommend!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your review, Catherine! We appreciate your loyal business and are happy to hear you enjoy working with us. Our team looks forward to serving you again soon! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Great service and great people! They worked on my car in...
Great service and great people! They worked on my car in a timely manner and made sure I was satisfied with the work I received.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Don, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about the timely service you received from our great service staff here at Sunset Kia of Auburn. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Their lounge area, restrooms are nice n clean. Service is...
Their lounge area, restrooms are nice n clean. Service is not to bad, had my front lights new but 2X I had to take back it was not straight.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review, Joyce. We're sorry we did not get your front lights installed correctly the first time around. If you would like to discuss this with us more, please email us at wecare@sunsetautofamily.com. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Service was on-time, efficient and thorough. I had a...
Service was on-time, efficient and thorough. I had a coupon that indicated that tire rotation would be included but was told at the time of making the appointment that it would be extra. However, the technician looked at the coupon and said, seems like it's included. So it was. I appreciated his willingness to "do the right thing".
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional service. We will share your comments with Jefferson and our team, and we look forward to working with you again. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
It took awhile to get the equipment required to do the...
It took awhile to get the equipment required to do the recall. But otherwise always great service. Dean was wonderful to work with. They always make my Kia look great after working on it. Took care of not exposing themselves and me from germ of COVID
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your business, Dean and our team work to make sure everyone feels safe and comfortable when visiting our dealership. We look forward to serving you again soon! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Kia started off not good bcuz of the loaner car and I had...
Kia started off not good bcuz of the loaner car and I had to wait for the Warranty Dept. to get started but waiting was a good thing. My engine seized and and through all the waiting and stressed out everything went well. I recommend there business to people. The loaner cars came through and my car is purring like a cat. Well done Sunset Kia of Auburn. Love it! 😊👍
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Sandy, Thank you for taking the time to share your feedback with us. Dean and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Dean was fabulous. Always gave me updates on my vehicle...
Dean was fabulous. Always gave me updates on my vehicle and made my experience seamless. My car was completed in a timely manner. Great service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that Dean was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Sunset Kia of Auburn! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Flexible appointment and pick up times which I needed at...
Flexible appointment and pick up times which I needed at this time. Service was under warranty so there was a little delay getting an appointment due to KIA systems being impacted by the weather across the country during this time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Sunset Kia of Auburn, your feedback and rating mean a lot to us. We appreciate you being understanding based on the situation with the weather which caused delays for so many businesses like ours. We're glad we were able to help, and we hope to see you again! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Was met as soon as I pulled in and informed any one at...
Was met as soon as I pulled in and informed any one at counter could help. Jennifer was with another customer so I was helped my someone else. I wish I could remember her name. She was awesome. And I didn't have to wait for someone to help. I was tod with washing/vacuuming it would be around an hour and 1/2. I was pleased to get my car back in an hour. Jennifer escorted me to my car. Very good customer service experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear that Jennifer and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!