Reviews
It was my first time at a dealership. I felt welcomed and...
It was my first time at a dealership. I felt welcomed and comfortable. I highly recommend for anybody looking for a car. Great deals and friendly
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Julio, for taking the time to leave us this fabulous, five-star review! It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! Congratulations on your new vehicle, Julio! We truly appreciate the opportunity to do business with you. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
They take covid very seriously and make our health and...
They take covid very seriously and make our health and safety their main concern. The next thing they do is take care of our car as if it was theirs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Shane, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Very professional and helpful. Always greeted promptly...
Very professional and helpful. Always greeted promptly and taken care of right away. Inhave bought 2 cars from sunset and will continue. Very clean place
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review, Shane. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Comfortable surrounding. Great employees. The...
Comfortable surrounding. Great employees. The scheduled oil change and recall were completed and during the rotation of the tires it was noted that the lug nuts needed to be replaced which they were at no cost.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Orval, It's great to hear that Kendall was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Sunset Kia of Auburn! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
took my car in Monday and have not heard of what the...
took my car in Monday and have not heard of what the problem is. A big lack of communication. Now it is Friday 2pm still not a word.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Greetings, We hope that our service manager was able to alleviate any concerns you might have had. We were still in the process of diagnosing an issue, but fully understand that you're free to take your vehicle wherever you want for service. If you have any other questions or concerns, please feel free to contact wecare@sunsetautofamily.com.
service time was good nothing to worry about helpful....
service time was good nothing to worry about helpful. Except for in employee just didn’t say anything sat there then another employee greets m
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Always GR8 Customer service at Kia in Auburn from...
Always GR8 Customer service at Kia in Auburn from beginning of drop off to pick-up I am so Happy that it was purchased by the Sunset...Company
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Karen, Thank you for your business and this review. We're happy to hear Dean and our team provided you with "GR8 customer service" and was able to make your experience a positive one . If there is anything we can assist you with in the future, please let us know. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Well I must say, they made it happened for me, when all...
Well I must say, they made it happened for me, when all was lost, they found what I needed, the only thing that got me fuming was the lack of fumes, (pun intended) did not fill the tank for us. But overall great selections
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing Sunset Kia of Auburn, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
He had great customer service. He helped me figure out...
He had great customer service. He helped me figure out what oil change would be best for my next check up on my vehicle. The only thing is that I was not happy with the wash or vacuum said they did it but did not.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Sunset Kia of Auburn, your feedback and rating mean a lot to us. We're glad Dean and our service team were able to help, and we hope to see you again! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
I have a kind and excellent service from Dean Gaides with...
I have a kind and excellent service from Dean Gaides with on time. I am totally satisfied with the Sunset Kia for quality service. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience working with Dean here at Sunset Kia of Auburn. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!