Reviews
JENIFER REMINDED ME OF MY MOTHER, ALWAYS TAKING CARE OF...
JENIFER REMINDED ME OF MY MOTHER, ALWAYS TAKING CARE OF ME. GOOD SERVICE AND THE SUTTLE HOME AND BACK ELIMINATED THE WAIT AT THE DEALER WHILE MY AUTO WAS SERVICED.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Steve, Thank you so much for your excellent review! We are so glad that Jenifer had the opportunity to work with you, and we are thrilled that you found your service experience with us to be a positive one at Sunset Kia of Auburn. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
My experience has always been great. Thank you Dean. The...
My experience has always been great. Thank you Dean. The car loaner was nice to have though it smelled like smoke and gave me a headache.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that Dean was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Sunset Kia of Auburn! Thank you for choosing Sunset Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
I love Jennifer shes awesome and takes care of my car. I...
I love Jennifer shes awesome and takes care of my car. I got a call on a broken fog light of mine and they fixed it that day while saving me 400 bucks
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Alauna! Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Jennifer delivered such an awesome experience! Thank you for choosing Sunset Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
I would recommend service because they always do a good...
I would recommend service because they always do a good job, But - I have never had to wait so long, in the past I was in and out within 1 1/2 hrs. I waited twice this long.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. We do not like to hear that your service appointment was longer have had in the past. Thank you for bringing this to our attention and for choosing Sunset Kia of Auburn. Thank you for choosing Sunset Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
I had to return to the store because something was as hot...
I had to return to the store because something was as hot right with my car after they worked on it.was not please at all
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, and we'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. Please email us at wecare@sunsetautofamily.com at your convenience.
I felt very comfortable from the moment I walked in. The...
I felt very comfortable from the moment I walked in. The staff, the manager and the shop guys were all friendly and professional. I won’t go anywhere else for my vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and for this review. We're happy to hear Ray, Dean, and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you for choosing Sunset Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Dean did a great job in our service with you. Thank you...
Dean did a great job in our service with you. Thank you so much. Dean was very friendly and helpful through out the service. Asked if he could walk us out to the car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thank you so much for your kind words regarding working with Dean, and for taking the time to leave us this wonderful feedback on your recent service visit! Thank you for choosing Sunset Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
There should be more people like Dean. Friendly , Helpful. Is an asset to your company.
Great service the customer rep was very friendly offer me...
Great service the customer rep was very friendly offer me a shuttle within a short distance from the service department which I didn't need at the time but that information we'll be very helpful in future service visits.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to hear Shemariah provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
My experience with Sunset Kia was seamless from my first...
My experience with Sunset Kia was seamless from my first phone call to my follow up to pick up my plates. I was very pleased as a middle aged,widowed woman that everyone was professional, easy to work with, relaxed, no hard sell, no dramatics when it got time to negotiate. Would strongly recommend shopping here when comparing prices and customer service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Jeannie, We are very happy to hear Brandon provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
First of all let me just say we had a great sales man,...
First of all let me just say we had a great sales man, his name is Jordan he worked really hard for me and my wife, and finance was actually quick thanks joe.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dwight, Here at Sunset Kia of Auburn, customer satisfaction is our #1 priority. Jordan and our team do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Jordan, and it was a pleasure having you at the dealership. We appreciate your review! Thank you for choosing Sunset Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!