Reviews
I brought my 2019 Optima and because I was having a...
I brought my 2019 Optima and because I was having a starting problem Justin and his service team were phenomenal treated me with the utmost respect and professionalism I recommend Justin's service department for any Kia owner thank you Justin thank you Kendal your friend of Mike
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Sunset Kia of Auburn, your feedback and rating mean a lot to us. We're glad that Justin and his team were able to help, and we hope to see you again! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life, and Oil Changes for Life!
Went to look at a couple of options for a new vehicle....
Went to look at a couple of options for a new vehicle. Once we figured out which one was best for our family, the team helped with any and all questions. To sum it all up we had a perfect experience with the entire team at Sunset.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Too cheap to provide a car jack. I will tell anyone who...
Too cheap to provide a car jack. I will tell anyone who asks this is the case. You put that stupid kit in the car which is useless for most flats
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Providing a positive experience is MY top priority, and we'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. Please email us at btaylor@sunsetkiaofauburn.com
I just wanted a car jack....no dummy tire, or anything else, just a jack...but was refused. You could have had that repair kit. It is a confounded thing to use and relatively ineffective for a big flat.
The sales and finance agents wereVery nice and...
The sales and finance agents were Very nice and professional. Appreciate assistance with purchasing my truck. Hope You voted blue Biden a Harris 2020 thanks
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Sunset Kia of Auburn is amazingly awesome the people who...
Sunset Kia of Auburn is amazingly awesome the people who work there are great knowledgeable understanding helpful the go out of their way to make you have the greatest experience ever.they have coffee too.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sunset Kia of Auburn. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Sales people were fine, everyone helpful. I have some...
Sales people were fine, everyone helpful. I have some concerns about the push for adding a extended warranty. I know it is a profit maker. Need to explain reasons for such warranty.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words for our team, and for taking the time to share your review! Please don't hesitate to reach out to us directly if you have any questions or concerns. We are always happy to help! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
nice service always on time lobby so clean workers are...
nice service always on time lobby so clean workers are friendly I’m happy got no problem on my car I’ll love it ty
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Sunset Kia of Auburn, we look forward to having you as one of our valued customers for many more years to come! Thank you for choosing Sunset Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
It was a pleasure to work with Cody Taylor, Daman, and...
It was a pleasure to work with Cody Taylor, Daman, and Reese as we were selecting our new Niro. They were friendly and straightforward and we appreciated that they kept us healthy by following Covid 19 precautions. We dropped the rating by one star for only one reason. As electric cars become a progressively larger part of the American auto world, it would be helpful for the salespeople in general to have more training in electric cars' real world use. More information about the charging systems and how customers can find appropriate public charging stations is essential to easing customers away from gas vehicles and into electric vehicles. Understanding the various instrument settings within the car that can increase mileage range is also important to their long term satisfaction with their choice. Our previous experience had been with a Nissan dealership where the salesperson actually owned an electric vehicle himself and knew all the ins and outs of the car he was selling. This knowledge made it easy for him to answer every question efficiently and accurately. I expect that as EV sales become a greater portion of Sunset Kia's business expertise will grow throughout the dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to submit a review. We are so glad Cody, Taylor, Daman, and Reese could assist you with your new Niro purchase. We truly appreciate your business. We apologize, however, that you did not feel our salespeople, in general, had enough training in electric cars and are thankful you brought this to our attention. If you would like to further discuss your concerns, feel free to contact me at your convenience. Thank you for choosing Sunset Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Personnel is Friendly, they work fast and they maintain a...
Personnel is Friendly, they work fast and they maintain a clean environment I will recommend to friends. My car was clean after the services provided.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so glad you were pleased with the cleanliness of our establishment. Thank you so much for your kind words about our personnel, and for taking the time to leave us this wonderful feedback! Thank you for choosing Sunset Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
I really appreciate the friendliness of Shemariah as she...
I really appreciate the friendliness of Shemariah as she has assisted me with my last two service visits. Her cheerful attitude and willingness to help with all aspects of the service appointment make the process simple.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, We are very happy to hear that Shemariah provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!