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Sunset Kia of Auburn

(860 reviews)
Visit Sunset Kia of Auburn
Sales hours: 10:00am to 7:00pm
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 10:00am–7:00pm Closed
New (888) 960-7341 (888) 960-7341
Used (855) 999-5774 (855) 999-5774
Service (855) 999-5493 (855) 999-5493

Reviews

(860 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sunset Kia of Auburn from DealerRater.

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Incorrect diagnosis

I took my car in for a diag last Tuesday because my car keeps dying when I go more than a day without driving it the advisor told my it was because of my aftermarket Bluetooth connector I took my Bluetooth out and the very next day my car was dead and I was stranded.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Service at Sunset

I had major service done here on my Outlander Sport. I felt I received the best care possible in a timely manner at the quoted price. The staff and mechanics are the best. Thanks Sunset!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Courteous customer service, frequent additions to service

I have been using the Kia sevice center since I purchased the car. The employees are courteous and professional. The service center is a comfortable place to wait. Every time I bring my car in for service I am approached about other services for my car other than what my appointment was for. It frustrates me as I budget for my car maintenance , and the add ons double my cost for services rendered. I do not look forward to bringing my car in for that reason. It is my suggestion that a list of services due as well as other services that may be needed (ie. tire rotation or alignment, filters, chassis...) be provided for the next anticipated service. This could easily be done with the service invoice provided at the end of the appointment. Such a list would alleviate at least some of the shock of the final cost.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Oil change

Always helpful and smiling staff. Oil change and car wash great. Coffee, snacks, TV and fireplace what more do you need at 0800. See you in 7,000 miles!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Kia Sportage

When you go through many dealers website try to get inquiries about a vehicle and you find someone have patience to show you all the hidden details for the new buyer that moment you recognize you are in right place to make businesses,overall good customer service and great place to get your new car. I recommend this place for all my friends and family Thank you Sunset for great opportunity and I can not wait to make another deal in future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Efficient, professional service

Great service. Harold helped us to choose the car best suited to our needs. The finance department found us financing with a very competitive rate.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Review of purchase on a 2018 Kia Niro

I purchased my vehicle with Sunset KIA of Auburn and I was completely satisfied with all of the service that I was given. Plus on top of the oil changes for life and extended (optional) warranties, I was impressed with the level of professionalism and courtesy of the staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

customer service is great & professional!

from the salesman to finance manager & everyone else involved, they're very accommodating. my experience is so awesome! great & satisfied experience! kudos to you all!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Pleasant and easy to do business with.

I am sorry but I can't remember the woman's name that I dealt with at the Service department. But she was very courteous and did a great job helping me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great guest service friendly people

Your people are very friendly and professional knowledgeable if all products and services my car was returned to me cleaned running much better thanks to all

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.