Reviews
Great Service
Excellent service always provided by my service advisor Mike. He is the reason that I choos to drive from Wake Forest to the dealership in Cary.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
First Time Service Repair
My first time experience at Jaguar Land Rover Cary Service Department was exceptional. The customer service was great from vehicle intake, technician overview to one on one with my Service Manager. This is my first Land Rover from the Leith Car Family and I couldn’t be more pleased!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
Land Rover Cary's service department is excellent. They were promptly communicative re my car's service needs and estimated costs. The servicing technician sent videos showing various maintenance procedures. A Land Rover Discovery was provided as loaner car provided while my car was being serviced. Overall, a very satisfactory experience.I
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Exceptional online to in-person service
My salesperson, John Wahba, was great from start to finish. My buying process began online and he worked with me throughout to insure a seamless experience as the process transitioned to face-to-face interaction. Always honest, always upfront, and always accommodating of my many many questions.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Ruben at Land Rover Cary help us choose our Range Rover
Ruben at Land Rover Cary help us choose our Range Rover Velar and we are lioving this baby. Thanks Ruben, you are the best
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Awesome Service Manager
Mike St. Clair is my "Military" colleague and service manager. He is a consummate professional and always provide sound trustworthy guidance. I can always count on Mike return my phone calls with resolutions. I reside 10 minutes from the Jaguar/Land Rover dealership of Raleigh. But because of Mike, it is a "No-Brainer" to make the trip over to the Cary dealership. Make no mistake, I refer all of my military colleagues from Fort Bragg to Mike and the Jaguar/Land Rover of Cary dealership. Thanks Mike and I appreciate you!! LTC Jaime S. McCallop
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Disappointed
Very disappointed in this dealership. I had several issues after the sale and I was given the run around, they wouldn’t return texts or phone calls. Very unprofessional.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Michael Joyner as very helpful with our needs and
Michael Joyner as very helpful with our needs and requests. Very much satisfied with the services provided. We really appreciated the help we got and very much looking forward to our future visits
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Easy and painless
I just bought a car from Land Rover and it was a good experience. My last car purchase was not anywhere near as pleasant. I never felt pushed or pressured by my sales person (Thomas Z). Local ownership vs Nascar Charlotte based dealers evidently makes a big difference.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Michael was amazing and did a great job.
Service manager Michael was amazing. He kept me informed at every step with my vehicle issue’s. He did everything in his power to ensure that my vehicle would be repaired in a timely manner and returned to me ahead of schedule. Thanks Michael you are awesome and I will be referring others to your location.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase