Land Rover Cary

Service manager Michael was amazing. He kept me informed at every step with my vehicle issue’s. He did everything in his power to ensure that my vehicle would be repaired in a timely manner and returned to me ahead of schedule. Thanks Michael you are awesome and I will be referring others to your location.

Ordered a car from this dealership and it arrived just in the nick of time as promised. Car arrived exactly as described. Thanks for everyting.

Smooth, easy, and exactly what I expected. While other dealers wanted to play games, the team at Leith were direct, knowledge, and friendly. Completed the entire purchase transaction including test drive, paperwork, and a detail of the vehicle in about 2 hours.

Used car purchase gone bad. My apologies for a review the length of a short novel, but you can’t make a story like this up. My wife and I went into this adventure with a full understanding that car salespeople, in general, are some of the lowest form of life. Our salesman was Peter Nash. Peter greeted us at the door, and was the ‘typical’ personable, jovial, and accommodating salesman. The car my wife was interested in (a 2019 BMW X5) was a clean ‘appearing’ car, however, under closer examination, it was shown to have some serious spotting, discoloration, and finish issues on the paint and accent trim work. My wife stated to ole Peter, that this would be an absolute deal breaker, unless it could be remedied. Fast forward forward to the high-pressure sales tactics, interior protectant, paint protection, blah-blah-blah. Ole Pete is a master of his craft. He told us everything that we wanted to hear, “I’ll have our paint & body folks take care of those blemishes, clay bar the car, and apply the ceramic coating, which, along with the interior ‘protectant’, totaled $1400+ as an added expense. Knowing that these ‘extras’ are typically nothing more than profit margin projects, ole Pete made us believers that, maybe not ALL car sales people are low-life, bottom feeding xxxx of the earth..so, against my better judgement, we took the bait. My wife stipulated (since it was her car, and her ‘deal’) that she wanted to not take delivery of the car, until the ‘deal-breaking’ problems were addressed. Ole Pete gave us the ‘sob story’ that a loaner car had to be arranged, and he he could not do that at that time (bull$hit) but we could take the car, and he would call when everything could be ‘arranged’ and we would bring the car back. My wife took a day off from work, to drop the car off for the ‘work’ to be done. We arrived to what was something more entertaining than a circus act. The ‘service adviser’ (he was so I’ll-informed, and worthless, it’s not worth mentioning his name) was completely lost, and his left hand did not know what his right hand was doing. This was our first indication that this ‘dealership’ was the lowest of low. The loaner/rental car (that needed to be ‘arranged’, but was ‘made-up’ on the day of our arrival) was a debacle worthy of an entirely separate terrible review. My wife returned, after two days, to pick her ‘completed’ car up. There it was, parked on the lot, in all of its glory…..with grass clippings blasted all over the back, sides, and underbelly of the car. The freshly ‘protected’ interior mats were muddied, the strategically placed ‘crumbs’ we left behind were still present and it was obvious that NOTHING was done inside of this vehicle, other than, perhaps, someone shooting some sort of ‘spray’ on the door sills (this was made evident by the ‘overspray’, that did not even cover the entire surface. Fast forward to the paint and trim ‘correction’ while some trim looked ‘slightly’ improved, it was still stained, spotty and overall not very impressive. If the ‘paint & body team’ did their best work to ‘correct’ the finish, the receive and absolute ‘F’ for their efforts. It’s evident (by a water test) that no ceramic coating was applied, and if this car was clay barred, they must have used a wad of dirty clay, because it’s as bad, or worse, than when we first looked at it. To close my novel, Peter Nash is a an absolute genius, as he has whole heartedly solidified that car sales people are, without a doubt, the biggest group of low-life, lying, deceitful and worthless pieces of $hit that sit behind a desk. Furthermore, the entire ‘team’ at Land Rover Cary should be ashamed of themselves. Without a doubt, this was the most unprofessional buying experience (of ANYTHING) that we have ever experienced in our lives. Peter Nash and Land Rover Cary, buyer beware of this team of xxxx !!

The guy in charge of fixing my mirror ran into some unexpected problems. instead of wasting my entire day, he gave me a loaner Rover so that I could go home and to work for 2 days and then pick my car up later that week.

Friendly and professional service. Michael was delightful to work with and as very responsive. Eric ensured the checkout process was wonderful as I've grown to expect. It's refreshing to see Eric as a familiar friendly face!

I have been looking for a used small to medium luxury SUV since January. Land Rover was NOT my first choice. So, I was prepared to not be impressed. However, the reception at the dealership was excellent and my wife loved it. Mark Stomp was nice. The finance manager was knowledgeable. Both of them were extremely flexible and worked with us through the process. Excellent service and a noticeable care and concern of our time.

Pete was super helpful. Very knowledgeable about the vehicle I wanted. Was also training another individual and still the process of purchasing the Range Rover was quick.

We went there to change the brakes and rotors. Instead, we ended up trading our car, Jaguar XE for the E-Pace. Logan was our sales agent and he was helpful, kind, and courteous. We are very pleased with our small SUV. It is not the first time we do business with Jaguar Land Rover Cary and we have always been satisfied with the way the carry on with their business. Thank you Logan!

Michael stayed in communication with me throughout the entire process (pre/post service) and Patrick was kind to show my dad cars while he waited for the vehicle. Both displayed great customer service and made us feel confident my vehicle was in great hands.