Stevenson-Hendrick Honda Wilmington

we came to Stevenson Honda in Wilmington and got help from Claude Hunter he was very helpful and did a wonderful job putting in consideration of my needs and want. very patient 10/10 recommend.

Dealership was very clean. I loved working with Claude Hunter. People were extremely friendly. I recommend buying here.

Great Customer Service from the beginning to the end of purchase. Awesome staff. Very professional. Caleb McRoy took good care of me and we had everything worked out during the week . I was in and out in an hour….the finance manager Ryan Gould was awesome as well and Carly Harness . My interactions with all was very professional.

Great customer service from start to finish. Bubba was great!!!! I would recommend Stevenson Hendrick Honda to anyone looking to buy a car. Make sure you ask for Bubba

Best dealership experience I’ve had. Nick was amazing in helping me through the process and making it simple and easy. Definitely felt valued and appreciated! Will highly recommend Nick and Stevenson-Hendrick to everyone.

So I'm back at Stevenson Hendrick Honda to buy another vehicle. My man Craig is retired, BUT I had the pleasure of working with Anthony Schambers. Again, this has been one of the best car buying experiences for me! Come out and get a ride from Anthony and the team, you won't regret it

Well, things started out very well. Kira, was fantastic. My wife and I were looking to get two new cars and trade our two cars (both paid off). My wife was going through chemo at the time so I was preliminary shopping. Kira was very understanding and helpful, not pushy in any way and very informative (shame she has to work for such a dealer). After a bit of time doing my shopping, my wife and I decided on a 2024 Accord and a 2025 CRV (non-hybrid) so they were all the Honda they could be without going Hybrid. This was the end of July 2024. I was offered a fair price for my wife's trade and even though the value of my trade was higher, they low balled it and said it was due to interest in the vehicle. Once the sales manager got involved on the deal, that's where everything went downhill. This guy tries to be a bully, he gets in close trying to make you feel uncomfortable, however, we came to an agreement. Well, it got worse, remember, my wife has been going through chemo treatments and has mustered the energy to come into the dealership to complete these purchases, after making the deal at around 7:15 pm, it was almost 10 pm before we could go into the business office that had been empty since we arrived, so needless to say, she was exhausted and needed to get home, an hour away. So we kinda rushed through the deal paperwork and assumed (my mistake) the paperwork would reflect the deal agreed to with the sales manager, who was writing the deal, but no, they over charged us a few bucks shy of $3000.00. It's a good thing I reviewed everything the next day. They played stupid of course and we did get a check back from them and some mats for our trouble. Shortly after purchase, had a couple recalls on both vehicles, and an issue with the CRV, made appointment to have issue addressed and they couldn't do anything about the recalls, supposedly due to parts issue, and couldn't even provide an idea of when this could get resolved. Needless to say it was months and they still couldn't schedule the recalls. So the service department with Honda certified techs, reset my computer for the issue I was having and when I asked them to turn off the data sharing that I had struggled with previously turning off, no one had a clue how to do it. So once again, I had to fight with it to get it to turn off, even Honda corporate would return a call to assist. Well, after not being able to schedule a recall repair for a possible fire concern with the fuel system for several months, we decided to get rid of the Hondas. Purchased a new car and traded both Hondas. I went in to see the F&I guy that we dealt with to have him cancel my service agreement and warranty, did all the paperwork (Jan 17 2025) was told I had to provide a buyer's order (even though we had put about half down on each vehicle) or they would send the refund to Honda and then they would have to send it to us. Provided the buyer's order the following day (1/18/2025) and it took months and multiple follow ups to get a refund. Then, since it comes from their main headquarters, they only send us the refund for one of the cars and not the other, after a rather contentious call about it I was promised I could come pick up my refund check for the other vehicle, yet no check was available for me, then I was promised it would be overnighted and I would have it by 10 am the next morning, yet it didn't even get sent out until the following evening. I did finally receive my refund, but I would never consider doing business with such a shady group of people again. The sales staff is a good cover for the sleazy management to try and screw you in anyway they can. I have been a car salesman and I have also been a F&I manager, I would never treat my customers the way these xxxx treat their customers. I don't usually leave reviews, especially bad reviews, I prefer to leave a good review as they are not seen enough, but I would advise anyone looking to purchase a new/used car to find another

Great experience and salesman! If I could afford more I’d buy four more cars!

Great Time Good salesman if I could afford four more cars I would've bought them !

Chase Osborne went above and beyond to ensure that I had the best experience purchasing a vehicle. He was patient, polite, and knowledgeable and I highly recommend anyone considering a new vehicle to contact Chase. Not only was the process smooth and pleasant, his attention to detail and follow up post purchase were exemplary examples of outstanding customer service. Thank you Chase for a wonderful car-buying experience!