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Smart Buy Auto Sales of Meriden

(94 reviews)
Sales hours: 10:00am to 7:00pm
Service hours: 10:00am to 7:00pm
View all hours
Sales Service
Monday 10:00am–7:00pm 10:00am–7:00pm
Tuesday 10:00am–7:00pm 10:00am–7:00pm
Wednesday 10:00am–7:00pm 10:00am–7:00pm
Thursday 10:00am–7:00pm 10:00am–7:00pm
Friday 10:00am–6:00pm 10:00am–6:00pm
Saturday 10:00am–5:00pm 10:00am–5:00pm
Sunday Closed Closed
(888) 879-1390 (888) 879-1390

Reviews

(94 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great experience

I would come back and buy another car. I already have my son wanting to come in and buy a car when he gets his taxes. We both were impressed and excited. Thank Jake and Phi for a wonderful experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Customer service great

Phil helped me to buy my Honda CR-V everything went well. He made sure to give me a warrenty even with the car being almost 10 years old for piece of mind! He helped to ensure to find me the best rates available for my car and also other members of the team helped when I called with questions during my car buying experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Very personable, reliable, and communicative.

I've dealt with many dealers and have gotten rused or bamboozled. Zero communication was had and I ended up in vehicles I either didn't want or weren't as fully operational as stated prior to the sale. Jake , Phil, and Brendan giluided me through every step of the way, explained everything in detail , and made sure that I, as a customer, was taken care of from every angle of the sale...start to finish. I would highly recommend this establishment to anyone looking to invest in a new or upgraded vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

1st time @ Smart Buy Auto

Was in the market for a SUV had a couple options, with my credit being the way it was Jake and Phil was able to get me approved for a SUV! Beyond Reasonable prices they work well with everyone, friendly staff, good coverages! And they work hard to make sure your happy, be able to be in the price range you want monthly!! And for the 1st time out all the cars I’ve had I must say I’m beyond satisfied with the overall outcome!! Thanks Smart Buy Auto Sales!! Strongly Definitely recommend to everyone to check them out!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great time

Helped us out a lot getting me another car. Worked very fast and has a good selection. I would definitely come back at another point in time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Plain and simple a pleasure !!!

It was a pleasure dealing with Jake our salesman and phil in finance and the rest of the staff through the whole process ... treated my family as family I purchased a car for my daughter which will remember for the rest of our lives .. Thank you guys

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Andrew, it was a pleasure working with you and your daughter as well. Thank you for the positive feedback, and if you need anything, you know where to call!

Family in the car business ...

I have to say from the first phone call, then walking in Jake, Phil and all the staff ... treated my family and myself like family .. painless , never pushy , I purchased a first car for my daughter and you should’ve saw how they treated her and me through the whole process .. We will definitely be back and recommend, Smart Buy Auto Sales... Thank u guys

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Absolutely Ourstanding Customer Service

The Customer service we received from this dealership was be beyond exceptional. The followup, attention to detail, and truly honest people to work with. I will definitely return to this dealership for my future purchase of a new and/or used vehicles for my twin boys Which are next in line for a vehicle once they get their license. Fantastic dealership is how I will leave my last comment.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

greatest car experience I could ask for

I’m a first time car buyer and a college student so this process was new to me and a little intimidating! The people at Smart Buy Auto made the experience easy, stressless and FUN! Jake and Phil are excellent and willing to work with you to make your experience a great one. I would highly reccomend Smart Buy Auto for ANYONE looking to purchase or finance a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Jennah, we're so glad that we were able to go above and beyond your expectations! Customer service is extremely important to us here at Smart Buy Auto. Thanks again for taking the time to leave us this information about your recent visit. Enjoy your new Rogue!

Best car buying experience

I've been looking for a car for a long time. Went from dealership to dealership. No luck. Then I drove by Smart Buy Auto Sales. I ended up talking with Jake. He was down to earth and not trying to push me into anything. I also spoke with Phill who was the same and helped me with the financing with ease. In fact everyone ther was great. I would and will recommend Smart Buy Auto Sale. A++

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Lucia, thank you so much for sharing your positive experience with us! Customer service is our main focus here at Smart Buy Auto. You were a pleasure to work with and enjoy your new Sentra!