HGreg.com Orlando

I bought my car on the 17th of July, it was late around 7:30pm when I finally left, looked at the car and like it very much, was a 2020 honda crvExl, I found out the mirror had a crack when it was raining and all the lights came on the dash board, I called hgreg the next day and spoke with the salesmen and explained what the problem was and all the lights were on and affecting my car performance and the a/c light is supposed to be green but it was orange, the manager never called me back on Friday so I called again on Monday and explained to him what happened and all the lights were on because the mirror had a big crack in it and water had enter the mirror and made the dashboard go crazy with lights that stayed on for the next 3 weeks until 8/08/2025 which was my appointment at 10:00am, showed up early and checked in with the mechanic section, they took my car and brought it back in 20 minutes and told me they took care of the lights on the dashboard and the orange light on the ac is normal which is a lie, the light is supposed to be green I argued with them about and even showed them that when the ac light is orange there is 5 different things that could be wrong, I even called over at the honda dealership and they told me that there is a problem and needs to be fixed, but hgreg kept telling me this is normal and I knew that they were living, then the told me that the mirror on the passenger door that had a big crack and a piece of the mirror missing was cosmetic and they would not change it, after arguing with them they told me that if I say the salesman that sold me the car to say he was going to have it fixed and I told them I don't lie and do not want to get this guy fired because you want me to lie, I got totally pissed off asked for ny keys and left, went to the honda dealership and they checked out ny ac and found two problems, the relay for the ac was no good so I had them replace it and the light is green and the ac blows much stronger and also the cabin air filter was pretty much clogged, if hgreg would have done there job in the first place I would not be writing this long disgruntled patron and sent all that money buying this car if they would have done there job right in the first place, the manager in Orlando hgreg should be fired as he does not take care of his buyers when there is a legitimate problem just wants to blame the customer, I will never recommend any of my friends and family to this place as they have no integrity are any type of customer service skills, they are supposed to make the customer happy and they did not, just kept arguing with me and living to my face over and over again, someone needs to shake up the management in this place to the general manager to the mechanic manager, I used to work on cars at Pape chevrolet and had never seen anything like this before, shame on you for treating a paying customer like this and I desperately hope someone takes care of those incompetent people and teach them the customer is always right, I felt like it was me against them and I should not have felt that way at all, my problem is fixed due to me going to the professionals and having a great customer service and awesome mechanics that don't make excuses and lie to the customer, they should be ashamed of themselves and I hope someone does something about this.

I have been to many dealerships and never had the service that I got from Tito.

The service from Tito was amazing I appreciate him being patient with me and my family.

They were very friendly and attentive, good selection of cars. Sean was our sales person that helped us out.

I am beyond words with the service i received from Tito. He listened to all my concerns. I will defiantly be back.

Tito was great he assisted me and my family find the perfect vehicle for our kids.

Sean was very knowledgable and friendly. I had a good experience here and would come back

I’m loving my new Alfa Romeo! Thanks to Rudy I get to enjoy driving again!

Gracias Rudy por ayudarme encontrar un carro nuevo para mi y mi familia te lo agradezco.

Rudy muchas gracias por ayudarme y ser tan paciente conmigo. Eres muy amable y te lo agradezco