Reviews
NO PRIVATE MECHANIC.
I don’t trust a car seller that WONT let me take a car to my local mechanic in Charlotte to be checked out before a sale. I don’t know mechanics that make house calls. First time I have run into this. ALL THE WAY FROM WAKE FOREST TOO.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Mrs. Gregory, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like to have a better understanding about your experience. Please reach out to us at (980) 201-5632 at your earliest convenience and we will do our best to resolve this with you.
Worst car buying experience I've ever had!
Here is a list of issues within 1 week of buying car. #1 Rotors had to be replaced #2 steering problems.. Was advised to take to BMW for diagnoses and service #3 front and rear bumper damage.. Don't purchase when it's dark out #4 trunk doesn't work #5 car wasn't even detailed #6 they will add $3000 warranty to your loan and paperwork without even asking.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Jessie - we're so sorry to hear that you have had issues with your car since purchasing. Our GM has reached out to you and we hope to turn this experience around as soon as possible.
EchoPark
Rayan Batten was very Professional,Patient,Polite I would recommend him to any of my family and friends.He made sure if I would like water coffee while waiting.He is very Passion about his work. Thank u for y’all service
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Vernell - Thank you for taking the time to let us know how we did. We hope you have a great day!
An amazing dealership
While visiting in N.C.we went to Echo Park. It was a new business in the area. Dave Fosco gave us a complete tour and explained how everything worked. He was very helpful and went out of his way to answer all our questions. Great place.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you, Ken! We appreciate your kind words and rating. Happy to hear Dave treated you with care. We look forward to working with you in the future!
GREAT DEALERSHIP
Echo Automotive is an amazing business. We visited the Denver Co. company. Dave Fosco took us on a tour through the establishment and it was great. He also explained how everything worked which was so wonderful. Dave was a great help to us. We understand he moved to the N.C. Store and we will definitely visit this new establishment. We vacation in N.C several times a year.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thanks so much, Shirley! We look forward to serving you again in North Carolina! Have a fantastic day!
Dave Fosco
Dave was very helpful car shopping last weekend! Thank you. I would recomend echo park to anyone looking to buy a new or used vehicle!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We appreciate the time you took out of your day to provide this excellent feedback! We are so happy Dave was helpful during your purchase. Have a wonderful day!
Excellent Experience
The experience Brandon provided was excellent! He was patient, honest, and personable. I didn’t find “the car” yet but I am still looking and will definitely purchase from EchoPark.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Gina - thanks so much for the great feedback on your experience at EchoPark and with Brandon. We hope we have your dream car soon! Have a fantastic day!
Excellent experience at Echo Park in Charlotte
I recently purchased a vehicle from Echo Park in Charlotte. This dealership is not like any other I've ever dealt with. The staff was very friendly. I worked with Dave in finance and everything went very smoothly. Thank you for a great experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks so much, Cupcake! Have a wonderful day!
Great experience shopping for a vehicle thankful
I had the best experience reason being was the salesman was professional,knew exactly what he was talking about knew my needs not pushy which would have been a turn off was pleasant I’d give Steve Inga a 10 out if a 10 next year my family will need another vehicle I will definitely be an on going customer if Steve’s and definitely send anyone I know to echo park to see Steve thanks for a great experience ! Laura D
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks so much, Laura! We really appreciate you sharing your great experience with the world! Have fun in the new car and have a wonderful day!
Echopark Automotive in Charlotte is terrible
Questionable business practices, it feels. If it goes right, great. If not, then terrible. Seem to be some harsh online complaints. One salesperson said they make more money off the financing and warranty than the auto markup, which seems an incentive to cater to people financing and willing to buy warranties. What's with the all online complaints and how the sales people seem so pushy on financing and repair insurance? If you say no, they are suddenly disinterested. I went elsewhere.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We're disappointed to hear that we couldn't earn your business due to some online complaints. We feel we have found the best way to not only purchase a vehicle, but to own it as well. Our nearly-new vehicles are priced so that guests can then generally add the extended warranty and ha ve a better ownership experience. In order to pass more savings on to our guests, we work with a network of top-tier lenders (like Ally, Capital One, Wells Fargo and others) and work to get the best financing rate possible. Our guests are free to finance with whichever lending institution they choose, but must bring a cashier's check for banks outside our network. Should you want to discuss further, please contact our Guest Loyalty Specialist, Shelby, directly at 980-985-2000. Thank you.