Reviews
This was my first time buy Lexus at Auto Hub and it was a
This was my first time buy Lexus at Auto Hub and it was a very positive experience.Thanks Alan
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
The dealership was beautiful and very relaxing.
The dealership was beautiful and very relaxing. I got the best deal and it was the best experience I ever had at a dealership!! I will definitely be returning to see them and recommend them to all my friends and clients!!Thanks Yan
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great customer service.
Great customer service. All employees were very knowledgeable. Great place to buy a Ram vehicle. Was always updated about the status of the vehicle we had ordered.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellent service very responsive to customer needs.
Excellent service very responsive to customer needs. Yan was extremely helpful in answering my questions and explaining features Audi vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hidden Added Fees
Buyer Beware- Hidden Add Fees on top of asking price. 360 Shield Protection- $1,995 Dealer Service Fee: $795 Registration Fee: $60 Theft Protection Lo-Jack: $995 Title Fee: $75 Tax: $2,582.50 Total = $6,502.50
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Victoria, thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. -The Auto Hub Team
After confirming the price of the vehicle and driving for
After confirming the price of the vehicle and driving for 7 hours the dealer added aprox: $7500 in misc fees $2K for paint protection $2K for dealer prep $1k for destination charge $700 for LoJack $800 for Dealer Document Fees Plus your regular standard charges of Sales tax Registration They added over $10K to the advertised price. Thank for wasting my time and not being a straight shooter I even called the manager to ask if I pay the doc fees, could you remove someone the other BS fees, he just added $7500 to the price and said to pay the asking price plus $7500 additional. Recommend to anyone traveling a distance, if it's too good to be true, there is a catch. Sincerely Pete
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We are sorry to hear that your experience with us was less than satisfactory, Pete. Please contact us at your earliest convenience so that we can learn more about your recent visit and move forward in a positive direction. -The Auto Hub Team
I tried to call the manager back while i was still in NJ to make this deal go theough for my wife. Instead of the manager accepting my call, you gave me the same sales associate. The manager would not even take a minute to talk to me. I was disappointed and disgusted with the way he handled the entire event. FYI - and the car is still on your lot and has not sold.
Karma
I drove 3.5 hours from MD to NJ to buy a car, and when I got there they added $7500 of misc fees, not including the sales tax and registration. They knew exactly what they were doing by baiting us in and adding these outrageous fees. Avoid this dealership, due to their sale tactics and ethics. I told them finally, I would gladly pay $10K more to an honest dealership or person than to deal with this group ever again.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We are sorry to hear that your experience with us was less than satisfactory, Pete. Please contact us at your earliest convenience so that we can learn more about your recent visit and move forward in a positive direction. -The Auto Hub Team
Great experience at Auto Hub
Fidelix Enyiorji helped me purchase my new truck. What an awesome young man. He was courteous, friendly, and very helpful. Stop by Auto Hub and ask for Fidelix.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Mathew, we appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! -The Auto Hub Team
Avoid this dealership!!!
Made an appointment & came out to see the car I inquired about. Upon arrival, I was told the car was sold. Waste of my time and gas. Save yourself the aggravation and look elsewhere.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Mark, we’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact us at your earliest convenience so we can discuss your experience and learn more. We look forward to hearing from you. -The Auto Hub Team
Buyer Beware !!
I shared a bad experience with the Auto Hub North New Brunswick NJ Dealer. I was making and in the process of buying a car with the Amex Auto Purchasing program. The manager approved to use Amex card purchase, but they need me to put a downpayment of $2,500 + 3%( Credit Charge) total of $ 2,575 on Tuesday, to guarantee I won't change my mind. Give me a receipt to hold on to the car, and I will pay the whole amount when I pick it up with My Amex card on Saturday. When I came to pick up the car, the salesperson said the car had already been sold. We have another vehicle below one year for your choice. I don't know if this is a professional deal or with customers? Or you don't want to accept cash, credit, or need me to do a lease to get more money or commission; I don't know, actually, Then lied by saying it wasn't put into the system and sold to someone else. Dishonesty isn't professional. The day before, I sent an email to the manager asking when I could pick up the car, but there was no feedback. The salesperson still asked me for a car insurance policy to send him back. Why don't you tell me? The day before, I wanted to waste my time with you. I chose your dealer because of a good review, but it really hurt my feeling to do business with a dealer in the future!.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
We acknowledge your review and are currently looking into the events you’ve detailed.