Reviews
Best dealership in town, fair pricing and the staff is...
Best dealership in town, fair pricing and the staff is amazing! Thanks Tom Roush Lincoln for exceeding my expectations....my family and I will be back!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
As always I was provided excellent service from the Tom...
As always I was provided excellent service from the Tom Roush team. Always a pleasurable experience dealing with this dealership and my salesman Ray Contee.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The new Lincoln facility is top-notch, with comfortable...
The new Lincoln facility is top-notch, with comfortable waiting areas and well furnished. Service Dept. is running smoothly and efficiently, and I was regularly updated as to the status of my service. Only gripe is that the Lincoln Way app isn't working and hasn't been for some time now.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very open to scheduling service and minimum delay....
Very open to scheduling service and minimum delay. Turnaround time is usually same day or next, while other car shops are on at least a week wait period, before taking the car. And Roush will even take you home, within a certain distance.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent service and assistance from all in obtaining...
Excellent service and assistance from all in obtaining the right car for us. Lisa Affouri was extremely knowledgeable and professional in tailoring to our needs in car purchase. We will shop again with this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I had an oil change scheduled and it actually happened on...
I had an oil change scheduled and it actually happened on time and took the hour I was told. I was pleased with the service and staff.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent service. Went over and above expectations....
Excellent service. Went over and above expectations. Appreciated them moving there schedule around to help me
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I prefer to bring my vehicle back to the dealership for...
I prefer to bring my vehicle back to the dealership for oil changes and any other type of service. Usually I am greeted with professionalize and really like the staff. This time I didn't feel as welcome and didn't care for the sales/customer service person. He did not seem interested in listening to what issues I had requested to be looked at during this appointment I made for the oil change even though I called a few days prior to my appointment to add my request. Instead he was happy to tell me how much extra it was going to cost to have this done. After I left him know that I called to add this to my visit and that I have the extended warranty he seemed a little put out.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Always feel valued as a customer. The service managers...
Always feel valued as a customer. The service managers are very good.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Quick and well executed service. Very convent pick up...
Quick and well executed service. Very convent pick up and delivery. Made the process easy. Delivery person was very friendly and helpful. I will definitely buy at this dealer again
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair