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Tom Roush Lincoln

(292 reviews)
Visit Tom Roush Lincoln
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–12:00pm
Sunday Closed Closed
2022 state dealer award
View 6 awards
2022 state dealer award 2021 state dealer award 2020 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (317) 399-5191 (317) 399-5191
Used (317) 399-5162 (317) 399-5162
Service (317) 399-5656 (317) 399-5656

Reviews

(292 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Tom Roush Lincoln from DealerRater.

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Best dealership in town, fair pricing and the staff is...

Best dealership in town, fair pricing and the staff is amazing! Thanks Tom Roush Lincoln for exceeding my expectations....my family and I will be back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

As always I was provided excellent service from the Tom...

As always I was provided excellent service from the Tom Roush team. Always a pleasurable experience dealing with this dealership and my salesman Ray Contee.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The new Lincoln facility is top-notch, with comfortable...

The new Lincoln facility is top-notch, with comfortable waiting areas and well furnished. Service Dept. is running smoothly and efficiently, and I was regularly updated as to the status of my service. Only gripe is that the Lincoln Way app isn't working and hasn't been for some time now.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very open to scheduling service and minimum delay....

Very open to scheduling service and minimum delay. Turnaround time is usually same day or next, while other car shops are on at least a week wait period, before taking the car. And Roush will even take you home, within a certain distance.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent service and assistance from all in obtaining...

Excellent service and assistance from all in obtaining the right car for us. Lisa Affouri was extremely knowledgeable and professional in tailoring to our needs in car purchase. We will shop again with this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I had an oil change scheduled and it actually happened on...

I had an oil change scheduled and it actually happened on time and took the hour I was told. I was pleased with the service and staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent service. Went over and above expectations....

Excellent service. Went over and above expectations. Appreciated them moving there schedule around to help me

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I prefer to bring my vehicle back to the dealership for...

I prefer to bring my vehicle back to the dealership for oil changes and any other type of service. Usually I am greeted with professionalize and really like the staff. This time I didn't feel as welcome and didn't care for the sales/customer service person. He did not seem interested in listening to what issues I had requested to be looked at during this appointment I made for the oil change even though I called a few days prior to my appointment to add my request. Instead he was happy to tell me how much extra it was going to cost to have this done. After I left him know that I called to add this to my visit and that I have the extended warranty he seemed a little put out.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Always feel valued as a customer. The service managers...

Always feel valued as a customer. The service managers are very good.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Quick and well executed service. Very convent pick up...

Quick and well executed service. Very convent pick up and delivery. Made the process easy. Delivery person was very friendly and helpful. I will definitely buy at this dealer again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.