Skip to main content

Tom Roush Lincoln

(292 reviews)
Visit Tom Roush Lincoln
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–12:00pm
Sunday Closed Closed
2022 state dealer award
View 6 awards
2022 state dealer award 2021 state dealer award 2020 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (317) 399-5191 (317) 399-5191
Used (317) 399-5162 (317) 399-5162
Service (317) 399-5656 (317) 399-5656

Reviews

(292 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Tom Roush Lincoln from DealerRater.

Want to share your experience with this dealership?

Write a review

Excellent customer service, great to deal with and...

Excellent customer service, great to deal with and educated about the car features. Easy application process. Lifetime customer of Roush now. Thank you for helping us find what we wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I used the valet pick up and return service, for the...

I used the valet pick up and return service, for the first time, to have regular service work , and PCM and injector cleaning, done. Service car was of nearly comparable level of my car. It was a nice drive. Overall, very pleased with everything.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

John was spot on with everything from having the car...

John was spot on with everything from having the car ready and making it a smooth easy process! Test drive the vehicle and in 2 hours we were driving it home.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Bill Fletcher handled our service visit. He could not...

Bill Fletcher handled our service visit. He could not have been more helpful or thorough. Made the service visit extremely easy & satisfying! Best service I've ever had (at any) service dept.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Exceptional. Never had a better experience.

Can’t give enough kudos to the Service department. Thank you Bill Fletcher for taking care of my car as if it were your own. Purchased a used Lincoln that had a few warranty issues and they got it in and back to me in record time. I’ve also had it in for an initial alignment and I plan to use these guys for all my maintenance. Thanks again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Ray is very helpful, disappointed there’s an issue with...

Ray is very helpful, disappointed there’s an issue with the car as I drove away and they wouldn’t repair it although they said it was a small issue with the emissions

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Purchasing a vehicle was actually a very pleasant...

Purchasing a vehicle was actually a very pleasant experience. No haggling back and forth, just a straight forward transaction, as it should be. Our salesman, Lance, was very good and a joy to work with! We were very impressed and would recommend Lance very highly!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I brought my car in for service because it had been...

I brought my car in for service because it had been sitting idle for over a year. I expected it would need service but was pleased that everything checked out OK and that a routine service was performed in an hour as promised. I appreciated, too, the free wash to remove accumulated dust.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I am overwhelmingly satisfied with my recent service...

I am overwhelmingly satisfied with my recent service visit! Bill is THE absolute best! What an excellent display of professionalism and stellar customer service! I definitely recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

This Lincoln dealer treats Lincoln buyers like royalty!...

This Lincoln dealer treats Lincoln buyers like royalty! The service department is top notch. They recognize the investment made in a luxury vehicle and work hard to create a luxury experience. Bill Fletcher treats everyone like family. The quality of the service was excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.