Reviews
Excellent customer service, great to deal with and...
Excellent customer service, great to deal with and educated about the car features. Easy application process. Lifetime customer of Roush now. Thank you for helping us find what we wanted.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I used the valet pick up and return service, for the...
I used the valet pick up and return service, for the first time, to have regular service work , and PCM and injector cleaning, done. Service car was of nearly comparable level of my car. It was a nice drive. Overall, very pleased with everything.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
John was spot on with everything from having the car...
John was spot on with everything from having the car ready and making it a smooth easy process! Test drive the vehicle and in 2 hours we were driving it home.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Bill Fletcher handled our service visit. He could not...
Bill Fletcher handled our service visit. He could not have been more helpful or thorough. Made the service visit extremely easy & satisfying! Best service I've ever had (at any) service dept.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Exceptional. Never had a better experience.
Can’t give enough kudos to the Service department. Thank you Bill Fletcher for taking care of my car as if it were your own. Purchased a used Lincoln that had a few warranty issues and they got it in and back to me in record time. I’ve also had it in for an initial alignment and I plan to use these guys for all my maintenance. Thanks again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ray is very helpful, disappointed there’s an issue with...
Ray is very helpful, disappointed there’s an issue with the car as I drove away and they wouldn’t repair it although they said it was a small issue with the emissions
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Purchasing a vehicle was actually a very pleasant...
Purchasing a vehicle was actually a very pleasant experience. No haggling back and forth, just a straight forward transaction, as it should be. Our salesman, Lance, was very good and a joy to work with! We were very impressed and would recommend Lance very highly!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I brought my car in for service because it had been...
I brought my car in for service because it had been sitting idle for over a year. I expected it would need service but was pleased that everything checked out OK and that a routine service was performed in an hour as promised. I appreciated, too, the free wash to remove accumulated dust.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I am overwhelmingly satisfied with my recent service...
I am overwhelmingly satisfied with my recent service visit! Bill is THE absolute best! What an excellent display of professionalism and stellar customer service! I definitely recommend this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
This Lincoln dealer treats Lincoln buyers like royalty!...
This Lincoln dealer treats Lincoln buyers like royalty! The service department is top notch. They recognize the investment made in a luxury vehicle and work hard to create a luxury experience. Bill Fletcher treats everyone like family. The quality of the service was excellent.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair