Reviews
Always top notch
Bought a 2018 RX450 and Lexus of Austin always take care of any items. Never had any issues with repairs or personnel. Clean friendly facility and everyone want to make sure you taken care of ina timely manner.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the excellent review! We are so happy to learn that your visit to Lexus of Austin was such an outstanding one. Congratulations on your new RX450; please come back at any time!
Lexus of Austin
We live in Corpus, so Chris Ashley with Lexus set us up to review NEW 2021 350 RX and L's, we also left our 2009 350 Rx for potential repair work with Adam Charnes for a cross country trip. Chris showed us their inventory and suggested we look at a program car. We bought the program car since it fit our wants the best. The repair work was ready when we were done and they provided estimates of work needed for us to feel secure for a cross country drive. Treatment was excellent and I wish every company I bought items from treated us like this. Thank Chris for taking care of us so well. This is our third car from them through the years
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Frank, thanks for the positive review! We can't tell you how nice it feels to hear that Chris and Adam went above and beyond to make sure your experience was a memorable one. We look forward to hearing from you again, and please contact us if you ever need anything regarding your 350 RX!
Pre-Owned Truck Purchase
Purchased a used truck from Lexus of Austin. My salesperson, Jared Dubose, was attentive to my questions, negotiated the price fairly, completing the paperwork was easy without the usual pressure of selling additional services, and was able to even acquire the 2nd set of keys from the prior owner.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi JohnK, thank you so much for the five-star review! We're glad to hear your experience with Jared and our team was positive. We appreciate your business and hope you consider us again!
Pleasant Shopping Experience!
Jared Dubose and Kareem Moore made my shopping experience very pleasant. As a consumer I expect good customer service and Lexus of Austin delivered. Please keep up the AWESOME job!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Michelle, thank you for the great review! We're happy to hear Jared and Kareem have given you a pleasant shopping experience. We appreciate your business and welcome you back anytime.
Great Service and a Spotless Facility
This was my first time getting service and I was very impressed. The whole process was designed to be easy for the customer. The staff was prompt and attentive. And the place is spotless!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the excellent review! We are so pleased to learn that you were so impressed with the Lexus of Austin team and facility. If we can do anything else for you, please be sure to let us know.
Retired
Excellent service from saleswoman. All expectations were exceeded.Transactions were a bit lengthy. Negotiating wasn't frustrating. But congenial. I will recommend Lexus and Jennie.Go MS. Jennie.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi there, thanks for the great review! We're glad you had an excellent experience. Have a wonderful day.
First class customer service!
The Stonelake team is amazing! They were extremely helpful and made the process very efficient. Will recommend this location to everyone! They will take such great care of you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the compliments and the five star review. We appreciate your recommendation.
Absolutely the best
Jay is the best. I was awestruck by his professionalism, competitiveness in pricing, smooth process all around from trading in through the purchase of the car. Best car shopping experience in Austin area. Highly recommended.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi there, thank you so much for the great feedback! We're thrilled to hear Jay has given you excellent service. We're pleased to learn your experience was smooth while purchasing your vehicle. We hope you enjoy it!
Buying a Lexus was a great decision
We have been going to this dealership for over 5 years to service our Lexus and never had any problems. Always greeted with respect and good attitude. And great service on our car. Thank you all
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Maria, thank you for the positive feedback! We are happy to know that you are a loyal customer and that you enjoy our Service Department. We value your business at Lexus of Austin and we look forward to any future visits!
20K check
Many thanks -prompt, efficient and friendly service. Loaner car clean and fun to drive. Appreciated the flexibility on returning the loaner car. Thanks for staying on top of any needed recalls, etc
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share the prompt and efficient experience you had at Lexus of Austin. We're thrilled to have helped you out and we hope you have a great day!