Reviews
Exceptional Service Always
Jimmy always provides exceptional service. He works with my busy schedule and gets me in and out without a hassle. With his service and Lexus high quality car, I’ll always be a customer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your excellent experience Jimmy! We're glad to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.
Service
Good service as always. Highly recommended Micheal who’s always service my car . Very professional system . I very satisfied to choose Lexus of austin
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for visiting Lexus of Austin, Celine. We will be sure to thank Micheal for providing you with excellent service. We look forward to working with you again.
Amazing service!
I purchased a vehicle from a Penske dealership before and the service provided by Mark Routledge exceeded my expectation. Great vehicle and great service will make me return to these guys again and again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the great review, Rez! We are pleased to see that Mark's outstanding service made such a positive impression on you. Lexus of Austin looks forward to working with you again.
New Car Lease
I felt that I got a good deal on my 2021 ES 300H lease. All my questions and concerns were addressed and I was pleased with the factory incentives and dealer discount. The Sales Manager also introduced himself to me and was able to sweeten the deal a little more.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Kelly, thank you for this excellent review! Congratulations on your brand new 2021 ES 300H!
Buyer
Love our car and the Lexus dealership. Look forward to working with this place for many years Especially appreciate the complimentary car wash and lounge
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the positive review. We appreciate your feedback, and we hope you are loving your new car!
Great dealership
Found a low mileage used car for my Mom. It’s was a small SUV at an excellent price point. Dealer experience was great! Really wonderful experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for this excellent review, Theresa! Congratulations on your new SUV!
Above and beyond!
Brought car in for tire light at 3:15 on a Friday afternoon. Adam said that my next service was due in a few weeks and that he could do it on that day which was wonderful since I live outside of Austin. He called me about 45 min later and told me nails in 2 tires. I asked if he could have 2 new tires on the car by 5 and he said he would stay late if necessary! So kind! They were so efficient that we all left by 5:10.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the positive feedback! We are happy to know that you had a good service experience with us and with the help of Adam who provided great customer service. We value your business!
Awesome Shopping /Buying experience
We were very impressed with the professionals at Lexus of Austin. Camey M. In sales and Christy O. In finance made Our buying experience very pleasant and they were very informative in answering all of our questions. We look forward to referring our friends and neighbors to Lexus of Austin.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Bill, thank you for the wonderful feedback! We are happy to know that you had a good car-buying experience with us and with the help of our team, especially Camey. We value your business!
Very helpful and quick process
I looked up a used car and connected with Jared who was eager to help. I went in, test drove the vehicle, and had a brief conversation on the Carfax history etc with Jared, at which point I indicated interest in proceeding with next steps. He did a good job managing another customer at the same time and got everything sorted out for us. We had a good experience with the finance manager as well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the positive feedback! We are happy to know that you had a good sales experience with us and with the help of our team, especially Jared. We value your business and we hope that you will continue to visit us!
Smooth transaction
Traded for a slightly used car with this dealership. Jay was great to work with. My smoothest transaction ever with buying a car. Thanks again and recommend. :-)
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Kelly, Thank you so much for your awesome review. We want nothing but the best for our customers and we're so happy you had such a great experience with us!