Reviews
Very pleased with the whole purchasing process.
Very pleased with the whole purchasing process. Was a very smooth process. Didn't take all day.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words, Mark! I'm glad to hear that you were pleased with the purchasing process at Gerald Ford and that it was smooth and efficient for you. We appreciate your feedback and hope to see you again soon for your next vehicle needs! Sincerely, Tom Kastrati General Manager Gerald Ford
Everyone is always so friendly, knowledgeable, &
Everyone is always so friendly, knowledgeable, & Frankie is one of the best salesman there!!!! The snacks are always a hit as well!
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Deanne! We appreciate your kind words about our team and Frankie. We're thrilled to hear you enjoy the friendly atmosphere and our snacks! We look forward to seeing you again at Gerald Ford soon! Sincerely, Tom Kastrati General Manager Gerald Ford
Ask for salesperson Kyle C.
Ask for salesperson Kyle C. he was great to work with. The level of communication from the GM to Salesperson was executed perfectly
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your positive feedback, David! We're thrilled to hear that you had a great experience working with Kyle. It's always our goal at Gerald Ford to ensure excellent communication and service throughout the buying process. We appreciate you taking the time to share your thoughts and look forward to seeing you again in the future! Sincerely, Tom Kastrati General Manager Gerald Ford
Kaine did an excellent job helping me to secure a new
Kaine did an excellent job helping me to secure a new Mustang for my wife. Your finance guy was great and easy to work with too. Service prepped the car and cleaned it up nicely for delivery.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words! I’m thrilled to hear that Kaine helped you secure a new Mustang for your wife and that our finance team made the process easy for you. It's wonderful to know that our service team prepped the car to your satisfaction as well. We appreciate your support and look forward to seeing you again at Gerald Ford! Sincerely, Tom Kastrati General Manager Gerald Ford
I recently had my car serviced at Gerald Ford.
I recently had my car serviced at Gerald Ford. As always, the service department was outstanding. They were friendly and efficient and did a great job on my vehicle. A shout-out to Oscar, one of their best. He always goes the extra mile to make sure you are 100% satisfied.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your kind words! We truly appreciate your feedback about our service department and are delighted to hear that Oscar made a positive impact on your experience. At Gerald Ford, we strive for excellence and are glad that we met your expectations. We look forward to serving you again in the future! Sincerely, Tom Kastrati General Manager Gerald Ford
Excellent customer service from the people.
Excellent customer service from the people..Good communication and guidance.. KYLE CAMERON was the exceptional guy. Spl Thnx.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Mohammed, for your wonderful review! I'm thrilled to hear that you received excellent customer service and found our communication and guidance helpful. I'll make sure to pass on your kind words to our exceptional team member, Kyle. We appreciate your support and look forward to helping you again at Gerald Ford! Sincerely, Tom Kastrati General Manager Gerald Ford
Our Sales Consultant, Ryan Reyes, was very courteous,
Our Sales Consultant, Ryan Reyes, was very courteous, knowledgeable and patient in explaining the features and functions of the car, and fielding our many questions; we did not feel pressured.
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- Quality of repair —
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your review, Ross! I'm glad to hear that Ryan was able to provide you with courteous and knowledgeable assistance during your visit. At Gerald Ford, we strive to create a pressure-free environment where our customers can feel comfortable asking questions. If you have any further inquiries or need assistance, feel free to reach out. We appreciate your feedback and hope to see you again soon! Sincerely, Tom Kastrati General Manager Gerald Ford
I was able to purchase the vehicle I wanted without any
I was able to purchase the vehicle I wanted without any problems and it took less than an hour including the test drive. Easy to work with and no shenanigans!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful review! I'm thrilled to hear that you were able to purchase the vehicle you wanted without any issues and that your experience was smooth and efficient. We strive to make the process as easy as possible at Gerald Ford. We appreciate your support and hope to see you again soon! Sincerely, Tom Kastrati General Manager Gerald Ford
Bought a 2008 lincoln MKX They shined those tires so
Bought a 2008 lincoln MKX They shined those tires so well less then 30 days of ownership... 4 replacement tires and an alignment. .you didnt share the whole car fax or work needed.. Single mother with children in the car ...no thanks to kyle Slow leak cost more but i can sleep at night knowing i am now safe Lost respect for Gerald ford of north aurora
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call Brian Schwarz at 630-907-3100 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
Just a simple oil change with tire rotation that I have
Just a simple oil change with tire rotation that I have done annually. Really great dealership with polite, helpful, professional staff.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Robert, for your wonderful review! We're thrilled to hear that you had a great experience with your oil change and tire rotation. At Gerald Ford, we strive to provide polite and professional service for all our customers. We look forward to assisting you again during your next visit! Sincerely, Tom Kastrati General Manager Gerald Ford