Reviews
Explaining the situation of the recall.
Explaining the situation of the recall. He also explained car maintenance issue I was having. Great customer service and very knowledgeable and helpful. Communication was excellent via text and phone. Wonderful experience for you first mobile service call.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Matthew, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!
My sales expert TJ was awesome.
My sales expert TJ was awesome. Worked with my company to get the sale done in a very short time frame.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!
The person checking me in was great.
The person checking me in was great. Apologize. I forgot his name. Explained everything thoroughly after my car was ready and made sure I understood.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words! We’re thrilled to hear that you had a great experience with us at Gerald Ford. It's wonderful to know that our team member provided clear explanations and ensured you were well-informed. We appreciate your feedback and hope to see you again soon! Sincerely, Tom Kastrati General Manager Gerald Ford
The person who worked with me did a great job.
The person who worked with me did a great job. He was very polite and knowledgeable about his job.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words! We're thrilled to hear that you had a great experience with our team member. At Gerald Ford, we pride ourselves on providing excellent service and knowledgeable staff. We hope to see you again soon! Sincerely, Tom Kastrati General Manager Gerald Ford
Quick turnaround and the job done right!
Quick turnaround and the job done right! Always a great experience when I bring in my vehicles. I have closer dealers to use but always make the trip down to Gerald.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the fantastic review! We're thrilled to hear that you consistently have a great experience at Gerald Ford and appreciate you making the trip to see us. We look forward to continuing to provide you with quick turnarounds and quality service for your vehicles. See you next time! Sincerely, Tom Kastrati General Manager Gerald Ford
Very prompt and courteous on the phone making the
Very prompt and courteous on the phone making the appointment. Also the technician did his job very well and was also courteous.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Frank! I'm glad to hear that you found us prompt and courteous during your appointment. We take pride in our team's professionalism, and it's great to know that our technician met your expectations. We appreciate your support and look forward to assisting you again at Gerald Ford! Sincerely, Tom Kastrati General Manager Gerald Ford
Friendly staff and affordable pricing.
Friendly staff and affordable pricing. I cannot say enough good things about my sales representative Thomas “TJ” Fredricks. He was patient, listened to my needs, kept me informed every step of the way during my truck ordering experience, took photos of my truck being unloaded for me, and went over the truck with a fine tooth comb when it was time to pick it up. He and the rest of the staff made me feel like family. I truly feel like TJ became a good friend.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your wonderful review! I’m thrilled to hear that you had such a positive experience with us. I take pride in providing friendly service and ensuring our customers feel at home. It’s fantastic that TJ went above and beyond, keeping you informed and making your truck ordering experience so memorable. I truly appreciate your kind words and look forward to welcoming you back to Gerald Ford in the future! Feel free to share your experience with others! Sincerely, Tom Kastrati General Manager Gerald Ford
Everyone was easy to work with, Aaron the sales person,
Everyone was easy to work with, Aaron the sales person, Drissin the sales manager and ending with Rich the finance guy. All made my life easier
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Michael, for your thoughtful review! We appreciate your kind words about our team members, Aaron, Drissin, and Rich. We're glad to hear that they made your experience easy and enjoyable. If you have any further questions or need assistance, feel free to reach out to Gerald Ford. We look forward to serving you again! Sincerely, Tom Kastrati General Manager Gerald Ford
Quickly handled an urgent matter.
Quickly handled an urgent matter. My cruise went out 2 days before a very long driving trip. Got me in, fixed the issue, and made the trip so much easier.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review! I’m glad we could quickly resolve the issue with your cruise and make your driving trip easier. We truly appreciate your kind words and hope to assist you again in the future. Safe travels! Sincerely, Tom Kastrati General Manager Gerald Ford
Larry was very helpful and made sure I received all the
Larry was very helpful and made sure I received all the service I requested.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review! We're thrilled to hear that Larry provided you with excellent service and made sure you received everything you needed. We appreciate your feedback and hope to see you again at Gerald Ford for your future needs! Sincerely, Tom Kastrati General Manager Gerald Ford