Reviews
Koons is absolutely an incredible dealership to work
Koons is absolutely an incredible dealership to work with. The entire staff from the front of the house to the back of the house is amazing. Kacey in the service department is incredible. Her level of expertise is extremely refreshing.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the fantastic feedback! We're delighted to hear that Kacey and our team at Koons Clarksville Chevrolet Buick GMC provided such an exceptional experience. We appreciate your support and look forward to serving you again in the future!
Excellent staff and service!
Excellent staff and service! They always greet you with a smile and make a follow-up to make sure you are happy with their customer service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Julie, we're delighted to hear that our team at Koons Clarksville Chevrolet Buick GMC provided you with excellent service and a warm welcome. Thank you for sharing your experience!
Overcharged and underserved.
Overcharged and underserved. Avoid this dealership unless you enjoy paying too much and getting poor service
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I'm sorry to hear about your experience with us. We strive for fair pricing and excellent service, so it's concerning to know we fell short in your case. Please reach out if you'd like to discuss this further or have any questions; we're here to help make things right. Thank you, George Z. - Service Manager - 410-988-9522 ext. 17200
You have had plenty of time to return a phone call. You simply choose not to respond. Good luck figuring out which disgruntled customer I am...
Koons Chevrolet service department is awesome.
Koons Chevrolet service department is awesome. Service manager Kacey Burris is an absolute rockstar. She is extremely nice, knowledgeable and professional. Koons does great work at an economical price and delivers on time. Highly recommend!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the fantastic feedback! We're delighted to hear that Kacey and our Koons Clarksville Chevrolet Buick GMC service team provided such a positive experience. We appreciate your recommendation and look forward to serving you again in the future!
I had no problem setting up an appointment.
I had no problem setting up an appointment. The work was done quickly and my service advisor Kasey is amazing!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that setting up an appointment was a breeze and that Kasey provided amazing service at Koons Clarksville Chevrolet Buick GMC. Thank you for sharing your experience with us!
Easy to schedule online.
Easy to schedule online. Great same day service. No upselling. Not what you would expect from a dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Rob, we're delighted to hear that you had a seamless experience with Koons Clarksville Chevrolet Buick GMC! It's great to know our team provided straightforward service without any upselling. Thanks for choosing us!
I appreciate the service I had at this particular
I appreciate the service I had at this particular dealership All who are involved with the sales did their best to make it happen, Especially Xavier , who went extra mile to help me I will recommend this dealership to friends and family Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Mesalemayehu, thank you for the recommendation! We're delighted to hear that Xavier and our team at Koons Clarksville Chevrolet Buick GMC provided exceptional service. We look forward to welcoming your friends and family in the future!
Love it there always great service.
Love it there always great service. Keep you updated, nice waiting room. Everyone is nice and very professional
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
TJB, we're delighted to hear you enjoyed the service and atmosphere at Koons Clarksville Chevrolet Buick GMC. Thank you for your kind words!
Tim made what is often a stressful experience into
Tim made what is often a stressful experience into something effortless and even enjoyable. He took the time to truly understand my needs and went above and beyond to provide all the information I needed to make the best decision. I initially walked into the dealership expecting not to be impressed, thinking I wouldn’t like these models as much as others I’d seen. However, after seeing the high-quality cars at Koons and discussing my priorities with Tim, I quickly found myself deciding which car to buy from Koons. Tim’s guidance and recommendations were incredibly helpful, and his kindness and patience stood out throughout the process. It was clear he genuinely cared about finding the right fit for me—not just making a sale. If you’re looking for someone who truly puts the customer first, Tim is the one to ask for! The entire Koons staff I interacted with were kind and helpful, but I can’t recommend Tim highly enough.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ashley, we're delighted to hear that Tim made your experience at Koons Clarksville Chevrolet Buick GMC enjoyable and stress-free. It's fantastic that his guidance helped you find the perfect car! Thank you for recommending him and sharing such positive feedback about our team.
Always excellent service.
Always excellent service. Wouldn’t dream of taking it anywhere else. Service department is excellent
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your loyalty and kind words about our service department at Koons Clarksville Chevrolet Buick GMC! We're delighted to know that we continue to meet your expectations. Looking forward to serving you again soon!