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Auto Giants Mitsubishi

(652 reviews)
Visit Auto Giants Mitsubishi
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 5:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–5:00pm
Tuesday 9:00am–8:00pm 7:30am–5:00pm
Wednesday 9:00am–8:00pm 7:30am–5:00pm
Thursday 9:00am–8:00pm 7:30am–5:00pm
Friday 9:00am–8:00pm 7:30am–5:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 10:00am–4:00pm Closed
2017 consumer dealer award
View 3 awards
2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (571) 489-4819 (571) 489-4819
Used (571) 489-4694 (571) 489-4694
Service (571) 489-4564 (571) 489-4564

Reviews

(652 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Auto Giants Mitsubishi from DealerRater.

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Friendly and professional

Mike Habte was my sale associate and was extremely friendly and helpful. Easterns did everything they could to satisfy my needs for my trade in and my purchase. Extremely satisfied! John P.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving us this great review, John! We are very happy to hear that Mike could be so friendly and helpful during your recent visit with us. Reviews like yours help us to make sure that we're meeting the needs of our customers and we appreciate you taking the time to leave a review. We look forward to seeing you back again in the future! Take care.

PROFESSIONAL OUTGOING

My experience at Eastern Automotive Group in Manassas was excellent and the dealer helped me out a lot with all my questions. he made me feel welcome and the Eastern Automotive Group had a large selection of cars. I recommend my family and my friends to this location. But all the credit need to go to the young gentleman that helped me and was able to answer all my questions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

What a great review to read! It is reassuring to know that our staff provided you with a hassle-free and welcoming shopping experience. Easterns Automotive Manassass primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. Im happy to hear that you left our dealership feeling confident about your purchase. Thank you for the recommendations. Dont hesitate to call or stop in if you should have any additional questions or concerns.

It was great :)

I purchased my car on 3/7/15 and it was overall a great experience. Mike was the sales representative that helped me and he made sure to take care of all of my car buying needs. I appreciate the fact that your company and Mike took great care of me. I will defiantly keep you in mind for my future car purchases.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, thanks for your kind words! We appreciate Mike and we are thrilled that he has taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. One of our top priorities is exceptional customer care and we are proud that this was offered to you during your recent visit. Thank you again and we look forward to working with you again in the future!

Amazing

From the beginning to the end my experience was fantastic. They worked with me to get me the best deal overall. Even though it took awhile it was worth it. Everybody from my sales person Dave to Omar were awesome help. Definitely recommend this dealer to anyone who is looking to buy their first car. David was the best sales person!! He made me feel welcomed and at home. We even had a lot in common and get to know him as an individual.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new purchase! I hope you are continuing to enjoy your car! It's wonderful to know that you feel confident in your decision to choose Easterns Automotive Manassas as your dealer. It is imperative to us that Dave makes the car-buying experience painless and efficient from the initial negotiations to the final paperwork. Please feel free to call or stop by if there is anything else we can do to help you.

Wonderful!

Came to Easterns on a Saturday not expecting to buy a vehicle that evening (because I was just in a car accident and my loan hadnt shown "paid off" an it wasnt going to until the upcoming Tuesday). Greg Steele gave me nothing but super customer service! I work in a industry where customer service is #1 and he blew me away! he managed to put me into the vehicle I wanted with low payments and a low interest rate and he listened to my needs and concerns!. Thank you again easterns of manassas! oh and the finance manager was great too!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for writing this five-star review of our sales department, Vezeobi. For all of our customers who walk through our doors we want to demonstrate world class customer service and nothing less. It's delightful to know that Greg was able to provide you with such a memorable and outstanding experience. Thank you for taking the time to write this outstanding review. It's fantastic that we have earned your trust; we look very forward to seeing you again in the future!

im reporting this manager

I had a very nice experience with the salesman Danny..he was very informative. I waited hrs for a decision...nobody showed me any vehicles or worked with me..finally ...the Manager says I will be making 400 something pymts. Monthly...I'm on disability... I cannot afford 400 something a month. I also had a trade-in..I said I couldn't afford that amt.. does he have anything lower.. mind you I've never got to look at any cars... He said I could keep my van. And he said I'm not going to get anything decent lower.. he dismissed me and looked at me like I was lower than dirt and like I was just a waste of his time...I left out of there crying..he totally humiliated me.. I know I shouldn't let him bother me.. because I did get a nice decent car that day at another dealership who treated me with respect and were very helpful.. and I came out with warranties a car and a smile....(not a smirk)

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Quick and Painless

Walked in with a budget, a number of car doors, and 2.5 hours before I had to pick up my kids. Got thru everything without much hassle with time to spare. Guys hustled and seemed motivated. Good stuff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write about your experience with us! At Easterns Automotive Manassas, we work very hard to provide each of our customers with a time-efficient and hassle-free experience. Don't hesitate to contact us if there is anything else we can do for you. Check us out on Facebook and Twitter for access to our exclusive specials.

best car dealership

After going all over I'm glad my mom said you should go to eastern motors. This was the best Experience I had getting a car and I will definitely Recommend this dealership to anyone looking to buy a car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for this review! Were thrilled to hear that we could provide you with one of the best dealer experiences you've ever had! We are very appreciative of your 5-star review and recommendation. We appreciate your business and hope to see you again at your next visit!

Great car buying experience

Had a great experience buying a pre owned used car From Eastern's in Manassas. Mike Habte worked with me from day one helping us get pre approval and going through the listings of available cars. My wife and I time schedule is busy, so trying to find time to be onsite to do this was hard, so Mike worked allot of it remotely for me to help my schedule. Once we had found the car we wanted, Mike scheduled it for us and assured us if it was the car for us, then the process would go smoothly, which it did. I can say how pleased my wife and I where with how smooth the process was as was told. Would definitely recommend going back for my next car and using Mike for the sale. John

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for providing us with feedback regarding your recent visit, JL! Our team works hard to keep our customers coming back to Easterns Automotive Manassas and its great to hear of your continued business. Mike is wholly devoted to the success of our guests experiences and we are both lucky and proud to have him on our team. We appreciate all of your kind words and thank you for returning to our dealership. We look forward to seeing you soon and hope that you enjoy your new car.

Quick and Dirty

I went in knowing what I wanted and Samuel was more than happy to, not only, pre-approve, but, collect all paperwork, test drive and have my loan processed that I was in and out in under 3 hours (as was my goal) with my 2 year old in tow!!My credit was bad but I am a mom of 4 and needed a bigger vehicle and Easterns did exactly what all their advertisements promised. I was nervous that I'd go in and find 100 yards of fine print and reasons why I didn't qualify....that just WASN'T the case. Thanks Easterns!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

All of us at Easterns Automotive Manassas congratulate you on your new car and appreciate the opportunity you presented to earn your business! Samuel is a great addition to our sales team and we are glad you had the opportunity to work with him. His ability to connect with customers, product knowledge, low-pressure sales techniques and friendly personality make him an irreplaceable member of our staff. We will be sure to pass along this great feedback. If there is anything else we can do for you please don't hesitate to give us a call!