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Arrowhead BMW

(147 reviews)
Visit Arrowhead BMW
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 8:00am–4:00pm
Sunday 11:00am–7:00pm Closed

Reviews

(147 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Arrowhead BMW from DealerRater.

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Great experience!

The team at Arrowhead is fantastic! I won a 2 year lease in a raffle but wasn’t sure I was going to take it as I had just recently purchased a car. They patiently waited and worked with me to do what made sense. I ended up taking the lease and am glad I did! The car runs so smoothly and is a joy to drive. Bailey and the rest of the team we’re great to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Best BMW dealership by far!

Arrowhead BMW has been the best dealership I have ever bought a car from! This was my 3rd BMW I have purchased and Arrowhead BMW made the process so easy. The process was quick, easy, and they made sure to get me the best deal. If you go in ask for Randy Bird. He made me feel very welcomed and never pressured into anything. Jennifer Holiski was also such a big help, she made sure to go over all of the final paperwork with me and made sure I understood what I was signing. Being a woman and buying a car can be a very unpleasant and intimidating experience, but at Arrowhead I never felt that. So if you are the market for a new car I highly recommend this dealership! You won’t regret it! I’ll definitely be recommending and will be back for all my service needs. Thanks Arrowhead BMW!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Superb Buying Experience

Car buying thank goodness is not what it used to be. Long gone are the days of feeling slimmed by archaic sales tactics that have you wondering how you ended up spending more than you wanted for a vehicle that doesn’t fit what you were even looking for. At BMW Arrowhead, from the moment we walked in the door and were greeted by Phoenicia, consulted with her sales manager after we’d made our selection and then finished up with Emily Stratton in their finance department and drove away in our new, preowned car, I can honestly say was a pleasure. I week later, still struggling with figuring out all the bells and whistles this awesome driving machine offers I am going back to get some tutelage from one of their genius team members. I really cant say enough about the team BMW employs at the Arrowhead location. We had a fairly narrow list to work with in what we were looking for. Phoenicia listened, delivered three vehicles that fit within the parameters that we requested and helped us sort through the differences without trying to upsale or push us in any other direction to meet any quotas or sales agendas she might have had. It doesn’t hurt that the quality of these vehicles sell themselves. But for a truly painless, actually enjoyable buying experience, hands down BMW Arrowhead is the place to go for straightforward, knowledgeable, informative staff who seem to have no agenda other than providing you with exactly what you are looking for!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Arrowhead BMW - M5 with Matt Limburg

Our client Advisor was Matt Limburg and it was obvious he knows his vehicles and the dealership well. We were looking for a previously owned vehicle we gave him our requirements. He found us the perfect vehicle at a great price and walked us through the car and the process like an expert. He was never pushy and always helpful. Ask for him. Emily Stratton on the finance side was very pleasant as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Great Dealership

Awesome experience. Flew in from a different state just to purchase a vehicle. Through the entire experience they were honest, open and trustworthy. Would purchase from again!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you so much for your fantastic review! We are so glad you had a positive purchase experience. We appreciate you flying out to meet us in our new showroom, and hope to see you again in the future for your next vehicle! Sincerely, Arrowhead BMW Team

Class Experience Even When Buying Used

Had a great experience buying a used 2016 Jeep Cherokee here. I was treated like I was buying a new BMW and even the negotiating was straightforward and in the end very accommodating. Matt and Scotty worked at making me feel comfortable with the car buying experience and there was never any pressure. During my purchase my finance manager walked me through my options again with no pressure, got me a great rate, and scanned all the paperwork onto a flash drive for me. They detailed the Cherokee and pulled it into an auto lounge on the inside of the business where I could be in a climate controlled area looking over and eventually driving off in my new used SUV. It was a great car buying experience and I would recommend buying a car here even if you’re not buying a BMW.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for sharing your amazing experience! We are so glad you were accommodated by Matt and Scotty as well as the finance team. We are very lucky to have them with us and will forward your kind words. Thank you again for your business! Sincerely, Arrowhead BMW

Recall service

Best BMW shop in the valley. Amazing customer friendly, delivering exceptional customer service. Kimberly SVS advisor & Daren F. SVS Dir. left us w/ lasting positive impression

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We greatly appreciate your time and thank you for allowing us to help you! We will pass along your feedback and look forward to seeing you again in the future. Kindly, Arrowhead BMW