Arrowhead BMW

Do not deal with these people. Their staff is dishonest, their prices are deceitful, The staff at Arrowhead BMW are incapable of even the most basic basic human decency in the sales process, and they will take any opportunity they can find to cheat you out of your money. If you choose to buy a car elsewhere they will call you days later just to berate you. The managers here do not care about their employees, and the employees do not care about their customers. I have never dealt with a worse dealership and I have never been treated with such impudence as a customer.

Terrible buying experience. Their only goal is to squeeze every penny out of you. Classic overprice, over promise, under deliver.

I made an online inquiry about the status of a vehicle and no one ever responded to my inquiry.

The advisors are nice... but I am not coming to the dealership to exchange niceties. I did however bring my car for an issue I identified but not able to fix. I told them the errors I was getting and in order to get it to pass emissions they needed to be fixed. They started throwing pasta at the wall trying to "fix" the error and after a hefty amount of money they said the issue was "fixed"... I took the car in to the emission facility and it failed!! So I took the car back and they said we'll maybe we should run the diagnostic test that I originally brought the frigging car in for the first time and this test will cost an additional $500 to do a test I was told they already did... I sat back and thought about why they wouldn't have done these steps from jump... and them it hit me like a ton of bricks... these advisors are on commission so it benefits them to circle the wagon several times instead of one and done... I can't and won't tell anyone what to do but I will personally never let my shadow darken a dealerships doorstep. I have found that local certified repair shops are just as capable of repairs and the prices are astonishingly lower! I guess BMW owners are known for throwing money away but not this one... Overall my experience with this service center was awful, expensive and didn't resolve my issue...

The advisors are nice... but I am not coming to the dealership to exchange niceties. I did however bring my car for an issue I identified but not able to fix. I told them the errors I was getting and in order to get it to pass emissions they needed to be fixed. They started throwing pasta at the wall trying to "fix" the error and after a hefty amount of money they said the issue was "fixed"... I took the car in to the emission facility and it failed!! So I took the car back and they said we'll maybe we should run the diagnostic test that I originally brought the frigging car in for the first time and this test will cost an additional $500 to do a test I was told they already did... I sat back and thought about why they wouldn't have done these steps from jump... and them it hit me like a ton of bricks... these advisors are on commission so it benefits them to circle the wagon several times instead of one and done... I can't and won't tell anyone what to do but I will personally never let my shadow darken a dealerships doorstep. I have found that local certified repair shops are just as capable of repairs and the prices are astonishingly lower! I guess BMW owners are known for throwing money away but not this one... Overall my experience with this service center was awful, expensive and didn't resolve my issue...

DO NOT SELL YOUR USED CAR HERE! I AM AN 82 YEAR OLD, RECENT WIDOW. MY LATE HUSBAND'S CAR WAS PRICED ON KELLY AT AROUND $3250. BMW SALESMAN SAID HE HAD SOMEONE VERY INTERESTED IN THIS CAR. THEY COULD PROBABLY GIVE ME $4000. WHEN I TOOK IT IN, THEY GAVE ME A LIST OF "PROBABLE" REPAIRS. AND ONLY OFFERED $3300 BECAUSE I HAD JUST PUT IN A NEW BATTERY. IN THE CURRENT PICTURES OF THE CAR ON THEIR WEB SITE, I DON'T SEE THE NEW TIRES THEY CLAIMED THEY HAD TO REPLACE, STILL THE MICHELINS I PUT ON IT FROM COSTCO. THEY ARE DISHONEST. CURRENTLY ASKING $9000 FOR THIS CAR, CLAIMING THE PRICE SHOULD BE OVER $13000, BUT GIVING A DISCOUNT. B.S.! THEY TOOK ADVANTAGE OF A SENIOR CITIZEN WHO HAD JUST LOST HER HUSBAND. IS THIS SOMEONE YOU WANT TO BUY FROM??

This dealership will blatantly ignore any request you make for them to stop contacting you. They are calling, texting, and emailing both me and my dad relentlessly after we have both asked them to stop. It turned into demanding them to stop and telling them I will file a complaint with the BBB, attorney generals office, and the FTC if they keep it going. Along with 1 star ratings on Google, dealer rater, and anywhere else they are listed. After demanding they stop, Jay sends me an email again saying he will continue to contact me via phone and email. I also never provided my email to them, they only have my number, so I did not give consent to email me nor do I know how they got my email in the first place. Terrible business practice. I’m going to find anything they are doing to us that is non compliant regarding leads. Even if what they are doing to us turns out to be compliant, it’s ethically wrong. I’ll never recommend this dealership. I look forward to sharing this experience on the above mentioned sites, bimmer forums, and I especially look forward to escalating my complaints for a final resolution.

Fabusa Entretenida Está Muy Atendos El Servicio Es Lo Mejor Carfax. El Final Esperó que yo Asta hoy se que es mY Mayor preocupación de Los premios serán los mismos Mejores

Over charge for their cars!~!!! Buried us in their lease.!Poor service as well. No customer care!!!

My purchase experience was quick and easy. The staff were very helpful, and I was treated well. I would definitely buy again.