Reviews
VERY GOOD CUSTOMER SERVICE FROM THE MINUTE I DROPPED MY
VERY GOOD CUSTOMER SERVICE FROM THE MINUTE I DROPPED MY VEHICLE OFF UNTIL I PICKED IT UP.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Klamath Falls Toyota! Best Regards, Matt Snipes Service Manager msnipes@lithia.com
Was there for a lifetime oil change, everything went as
Was there for a lifetime oil change, everything went as expected. We waited for our car, the waiting area was very nice.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Chuck, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Klamath Falls Toyota. Best Regards, Matt Snipes Service Manager msnipes@lithia.com
Excellent was taken care of in service department and had
Excellent was taken care of in service department and had a nice place to sit and wait
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Kellen, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our service team, and we look forward to working with you again. Best Regards, Matt Snipes Service Manager msnipes@lithia.com
Took vehicle in for lifetime oil change and chassis lube.
Took vehicle in for lifetime oil change and chassis lube. They did not tighten the oil drain plug or lubricate the chassis the loose drain plug could’ve been catastrophic, but thankfully, it only covered the underside of the vehicle with oil returned vehicle to dealership they cleaned underside of vehicle Topped oil off and lubed the chassis.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
John, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Matt Snipes Service Manager msnipes@lithia.com
The sales and finance are acquaintances, yet still very
The sales and finance are acquaintances, yet still very professional!! Also very knowledgeable and listened.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear Bret, Levi, and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Matt Snipes Service Manager msnipes@lithia.com
Great service.
Great service.. everyone was friendly and I was in and out withing a reasonable time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Klamath Falls Toyota. Marr, Kevin, and Albert appreciate your business and hope to see you again soon! Best Regards, Matt Snipes Service Manager msnipes@lithia.com
Very efficient on making sure all areas of needed
Very efficient on making sure all areas of needed services and equipment. Communication on status or additional parts need to be ordered.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! Francisco and our service team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Klamath Falls Toyota. Best Regards, Matt Snipes Service Manager msnipes@lithia.com
Francisco is the bomb!
Francisco is the bomb!… he soft suggested stuff.. instead of the hard sell scares that the other dudes do..
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review, Tim. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Klamath Falls Toyota. Best Regards, Matt Snipes Service Manager msnipes@lithia.com
The best waiting room ever.
The best waiting room ever. Very helpful and professional staff. Very knowledgeable and friendly people who work there
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Klamath Falls Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Matt Snipes Service Manager msnipes@lithia.com
Very pleased and satisfied with all the employees and
Very pleased and satisfied with all the employees and service rendered. Especially, Donnie Hodge. The young man that performed the work was fantastic
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Donnie here at Klamath Falls Toyota. We appreciate your business and hope to see you again soon! Best Regards, Matt Snipes Service Manager msnipes@lithia.com