Reviews
I don’t have 25 words. I was in and out. Very...
I don’t have 25 words. I was in and out. Very professional. On time. Sean was my provider. He was having lunch when I returned so someone less checked me out.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to review us! We strive to deliver a seamless service experience, and it is wonderful to hear that this was reflected in your time working with Sean. Drive safely, and we hope to see you again at Ourisman Lexus of Rockville!
Great service for my car.. dealership is always clean and...
Great service for my car.. dealership is always clean and the service staff is professional and courteous.. lounge area allows me to get some work done while I'm there..
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Ourisman Lexus of Rockville for your service needs! We are delighted to have you as a customer and we look forward to working with you next time.
It was a pleasure to work with Seth and the team at...
It was a pleasure to work with Seth and the team at Ourisman Lexus of Rockville. The process was relatively smooth and simple. Seth was very knowledgeable when it came to my choice in models and wanted to make sure I was pleased with my choice. Overall, my experience has been very good and would recommend to anyone looking for a new Lexus.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jose - We appreciate your recommendation and are delighted to hear that you had a positive experience working with Seth. Most of all we love that you drove home from Ourisman Lexus of Rockville in the right vehicle for you. Thank you for your business and kind review!
Excellent service. Aaron was accommodating And very...
Excellent service. Aaron was accommodating And very informative. He explained the service very clearly and also suggested other services that are needed and provided a clear timeline. The place was clean, and the waiting area provided go social distancing and was comfortable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for stopping by to share this feedback about your recent visit to Ourisman Lexus of Rockville! We are delighted to hear that you felt comfortable during your time at our dealership and that Aaron provided helpful service. Hope to see you down the road!
Outstanding customer service! Very prompt, efficient and...
Outstanding customer service! Very prompt, efficient and attentive. Jimmy was great in letting me know what the status of my repairs were and offering my loaner. I felt as if I was in good hands.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
"Prompt, efficient and attentive" are all words we love to see. Thank you very much for reviewing Ourisman Lexus of Rockville and giving a shout-out to Jimmy! We are grateful that you would trust us with your vehicle.
Lexus of Rockville redefines customer service! They...
Lexus of Rockville redefines customer service! They combine modern technology and old fashioned customer care. If I could afford it I would buy another car from them just for the fun it.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Ourisman Lexus of Rockville! We are delighted to hear that you had a five-star car-buying experience and truly appreciate you supporting us with a wonderful review. Safe driving in your new vehicle!
Kofi was extremely helpful with my trade and my purchase....
Kofi was extremely helpful with my trade and my purchase. I would highly recommend him and Ourisman for your next car buying experience. Thanks Kofi, you did a great job.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It is gratifying to hear that Kofi made your experience so stellar! Thank you for supporting Ourisman Lexus of Rockville and taking the time to review us. Enjoy the ride in your new car!
Always welcomed immediately and given loner vs having to...
Always welcomed immediately and given loner vs having to wait. Super clean dealership, pleasant waiting environment and warm service. I was initially told that I had a suspension, strut and shock problem when I was on travel out of state. Lexus saved me from a wrong diagnosis!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We appreciate your support and are thrilled to hear that you are so confident in the Ourisman Lexus of Rockville team to get the job done. Drive safely, and we hope to see you again down the road!
This was my first time dealing with Lexus of Rockville...
This was my first time dealing with Lexus of Rockville and Rosanne made it, by far, the best car buying experience I have EVER had. From start to finish, she was extremely attentive and communicative, and got the exact car I wanted.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Sean - We appreciate you allowing us the chance to earn your business and are thrilled to hear that Rosanne delivered five-star service! Thank you so much for your business. We hope that you continue to enjoy your new vehicle!
I have been dealing with Lexus of Rockville for years and...
I have been dealing with Lexus of Rockville for years and can always count on their exceptional service. My service representative is Jimmy Baker and he is outstanding.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are so grateful for your loyal business and love that you can depend on Jimmy to take excellent care of your vehicle. Thank you so much for being part of the Ourisman Lexus of Rockville family! We look forward to our continued relationship.