Ourisman Lexus

Great customer service and they are very professional and helpful. I like the following up for maintenance schedule and communication.

Very helpful and a good selection of vehicles. Chris Mendez was very helpful, especially in explaining how the car works and features.

The salesman for my new RZ was Mike Coffman. He was professional, knowledgeable, and totally customer focused. I especially liked that he kept me informed the entire time about what was happening with the car, the deal approval, and my options. Additionally, he was always accessible days before and after the deal for any and all questions. You will not do better than Mike Coffman!

Rockville Lexus: A Truly Luxurious and Enjoyable Car Buying Experience at Rockville Lexus! From the moment I stepped onto the lot at Rockville Lexus, I knew this wasn't going to be your typical car-buying experience. And I was right – it was so much better! The atmosphere itself exudes luxury, but what truly made it exceptional was the incredible team, particularly my salesperson. My salesperson, DONNY, was an absolute delight to work with. They struck the perfect balance between professional and personable, making the entire process feel less like a transaction and more like a fun, collaborative journey. They were incredibly knowledgeable about every model, patiently answering all my questions and guiding me through the features without ever making me feel rushed or pressured. What really stood out was their genuine enthusiasm and ability to make the experience genuinely enjoyable. We laughed, we talked, and I felt completely at ease. They took the time to understand my needs and preferences, and their recommendations were spot-on. It wasn't just about selling a car; it was about ensuring I found the right car for me and had a fantastic time doing it. The entire process, from test driving to financing, was seamless and transparent. Every detail was handled with precision and care, reflecting the high standards of the Lexus brand. I drove off the lot in my beautiful new car feeling not just satisfied, but genuinely thrilled and excited about my purchase. If you're looking for a luxury car and an equally luxurious, fun, and stress-free buying experience, look no further than Rockville Lexus. Ask for my salesperson – you won't be disappointed! This is how car buying should be. THANK U DONNY!

Rockville Lexus: A Truly Luxurious and Enjoyable Car Buying Experience at Rockville Lexus! From the moment I stepped onto the lot at Rockville Lexus, I knew this wasn't going to be your typical car-buying experience. And I was right – it was so much better! The atmosphere itself exudes luxury, but what truly made it exceptional was the incredible team, particularly my salesperson. My salesperson, DONNY, was an absolute delight to work with. They struck the perfect balance between professional and personable, making the entire process feel less like a transaction and more like a fun, collaborative journey. They were incredibly knowledgeable about every model, patiently answering all my questions and guiding me through the features without ever making me feel rushed or pressured. What really stood out was their genuine enthusiasm and ability to make the experience genuinely enjoyable. We laughed, we talked, and I felt completely at ease. They took the time to understand my needs and preferences, and their recommendations were spot-on. It wasn't just about selling a car; it was about ensuring I found the right car for me and had a fantastic time doing it. The entire process, from test driving to financing, was seamless and transparent. Every detail was handled with precision and care, reflecting the high standards of the Lexus brand. I drove off the lot in my beautiful new car feeling not just satisfied, but genuinely thrilled and excited about my purchase. If you're looking for a luxury car and an equally luxurious, fun, and stress-free buying experience, look no further than Rockville Lexus. Ask for my salesperson – you won't be disappointed! This is how car buying should be. THANK U DONNY!

I had been looking for a certified 2024 ux250h for about 2-3 months. I have driven cars at at least 6 dealerships in 3 states. And despite being Lexus dealerships more than one were not upfront in their pricing and they all had an attitude of " this is the car as is, you don't like that chip or no mats or whatever else then don't buy it" and one even said it was certified then wanted $4k for certification. Not Ourisman Lexus. First off, the car was priced very fairly. No games from the start. Our salesperson PeiPei was helpful and responsive. The sales manager Willie was top notch. My wife traveled from New York alone to see the car in our then current Lexus IS250C as a possible trade in. They were wonderful. Transparent with the pricing. Gave us a number we were happy with on our trade in and addressed minor aesthetic issues with the car on the spot. They were ready for her arrival and had the complete transaction done including aggressive financing in about 3 hours. Willie knew my wife had come a long way to get there and had a long trip home and he made sure his staff expedited the whole process to get her on the road. After all the dealerships we had visited I never expected the whole process of buying this vehicle could go this well and that we would be treated so fairly and transparently. Didn't try to push a single upsell on my wife. Offered one or two things like extending the warranty, she said no, and they moved on. When we do need the next Lexus, I am absolutely calling Willie and his staff first. Just the best experience I have ever had at a car dealership.

Always professional & straightforward. We’ve purchased 5 cars from this location. Love the sales team! The service team is also always A+

Typical five-star service. I was greeted promptly by Andres and he presented service options in a professional manor with no pressure. Work, wash and vacuum were completed within the time window. Always a pleasure getting service at Ourisman Lexus of Rockville!

Adriana was our service advisor and was terrific. She got us a loaner and kept us informed every step of the way. The mechanic diagnosed our problem quickly, and our car was perfect when we picked it up. The wash and vacuum were a welcome extra!

The salesman at Ourisman Lexus of Rockville, Jose Sanchez provided me with excellent customer service during my car search and selection. Mr. Sanchez was polite, professional and resourceful during my car shopping process. I would highly recommend Mr. Sanchez to anyone looking to purchase a car from Ourisman Lexus of Rockville.