Ourisman Lexus

Superior service. Brendan the service manager is excellent and informative. I Highly recommend Lexus of Rockville.

Adriana in servicing was great and super patient and helpful. She answered all of my questions.

This is best Lexus dealer in Maryland. The service technicians and service advisors are so knowledgeable. Never a problem scheduling or just showing up with an emergency issue.

Ourisman Lexus is a top-notch dealership. This was the first time that I have used the service department since I purchased the vehicle. The waiting lounge was very comfortable. The attendant in the lounge was pleasant and friendly. The wait time was estimated accurately. The service representative explained the work that was performed on the vehicle. I was very satisfied with my experience.

Adriana was just terrific to work with. She was attentive, knowledgeable, and assured that I was totally happy with the results of the work done. Very customer-oriented.

Amazing !very professional and quick. My sales person Hector is very knowledgeable, friendly, he made me feel very comfortable and helped me with my decision . He kept me updated and followed up without me even having to call. thank you Hector keep it up you are awesome.

Service Advisor Brandon Bart deserves special recognition for helping me with the following problem. On April 18, 2024, I brought my NX 350h to the dealership because the dashboard remained black each time the car. After the techs determined that they needed to order a part and bring in someone from the regional office, Brandon quickly secured a loaner. During the week that the car was at the dealership, Brandon (at my request) got the routine service done so I would not need to return a second time........Unfortunately the problem is not resolved, and Brandon was totally forthright about the situation. Installing the part does not insure that the dashboard will not go dark again because the entire "dashboard mechanism" needs to be replaced. The replacement is not scheduled to be available for 200 days which is almost to the end of 2025. I was told I could not trade in the car now for new NX since it would be unsalable until the replacement was installed. I would urge anyone at Lexus to follow up continuously to secure a replacement dashboard for my car. Brandon has my contact information should anyone want to get in touch with me.

Great experience buying my Lexus. They made it easy. I did get a telephone call from the finance officer that I found alarming and he never called back. I hope the concern he had was resolved

My interaction with the dealership started with Doug Quander who still is friendly, ,concerned and helpful.

I was able to purchase a vehicle sight unseen with the great support from Brionna. She sent me videos and answered every question I had. What a great transaction and the dealership followed through from start to finish to insure I was satisfied.