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Acura of Laurel

(452 reviews)
Visit Acura of Laurel
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2019 state dealer award
View 3 awards
2019 state dealer award
2019 consumer dealer award 2016 consumer dealer award
New (301) 850-6105 (301) 850-6105
Used (866) 728-8743 (866) 728-8743
Service (866) 780-9875 (866) 780-9875

Reviews

(452 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Acura of Laurel from DealerRater.

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Price match and no games

This is the third time Tischer has gained our business over a dealer much closer to us. They deal honestly and don’t throw on fees when you go to close the deal. Very professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the wonderful review! We are so happy to see that you enjoyed your experience with us.

Service on 2016 MDX

Han in the Service Dept. was extremely courteous in arranging for loaner car and explaining service needed on vehicle. Great experience, compared to last time when service dept was rude. We said we would give Tischer another chance and we are glad that e did. This is our 3rd MDX and we also had a TLS prior to going to the MDX. Love the vehicle..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5-star review! I will pass your kind words on to Han and the rest of our sales team.

Always great service

I have been coming to Tischer Acura since 2000 when I moved to Maryland. I trust the service department. I have never had a problem with the quality of service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the excellent 5-star review!

A12 Service

This was the service I got today and they did an excellent job. Acura Service always does an excellent job & the new facility looks great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the excellent review!

Another great experience with my favorite dealership

My recent car purchase on March 30th far exceeded all of my past purchases. I am truly happy and satisfied with my new TLX finding more and more features every day. Highly recommend Tischer Acura Laurel to all interested in purchasing a new or used car or SUV. Looking forward to returning for all my service needs in the years to come with their highly trained technicians.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the wonderful review, Ann! I am our staff was able to help you find the perfect car. Enjoy your new TLX, we look forward to seeing you again soon!

Good service

We had a great experience at Tischer Acura, Tony was amazing, always available to answer questions and help. He was knowledgeable and friendly without being pushy. I have already recommended him to a friend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-star review, Rynn! I am glad Tony was able to make your experience easy and hassle-free. Come back to see us again soon!

Service Experience

My experience on this service was was perfect You new service consultant (Leon) was excellent Provided useful information on additional work that needs be done

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the excellent, five-star review of our service department!

Stress less visit

The folks at Tischer Acura were knowledgeable, professional and courteous making the used car buying experience one that was definitely low stress. I really appreciated the fact that they were a one stop shop - evaluated my trade-in, prepped the new car, transferred all the paperwork and plates, initiated the loan; in and out in 2.5 hours. Haven't ever done that before at any dealer or Carmax.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the great review! We are so happy to see that you enjoyed your experience with us. We hope that you enjoy your new vehicle!

Great Experience

Scheduled my appt. online. I was 10 minutes late arriving, but they were waiting for me. My service advisor, Michael Powell, is simply the best., polite, respectful considerate, knowledgeable are just a few adjectives to describe him. I, truly, appreciate him. Everything went well. I was in and out in less than an hour. I do not hesitate driving from Upper Marlboro, Md to Tischer Acura for my service needs. Please keep up the good work. I am a customer for life.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for the flattering review! We are so happy to see that you enjoyed your experience with us. We truly value your business and hope to see you again soon!

Good Experience

Justin was great!!!! Facility was quite nice too. Been a customer for over 20 years, happy to continue. Danny has done a great job with the Operation, Kudos to him as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the excellent review! Justin and Danny will appreciate the kind words. We appreciate your loyalty and come back to see us soon!