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Lexus of Maplewood

(1,272 reviews)
Visit Lexus of Maplewood
Sales hours: 8:30am to 6:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 8:00am–6:00pm
Sunday Closed Closed
New (888) 221-9854 (888) 221-9854
Used (888) 223-1715 (888) 223-1715
Service (888) 223-8214 (888) 223-8214

Reviews

(1,272 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Maplewood from DealerRater.

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Dr martin shinedling

Sensor and light repair. Done efficiently and thoroughly iwas impressed with the service reps ability to integrate all of the work that was to be done

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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Helped Me Out With Good Care

I just purchased a preowned car. Within 24 hours I had a tire sensor light come on. Mike handled the service promptly and Eric got me out the door with my gratitude. Give these fellas a bonus!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write this positive review for our preowned and service department! We are also glad you came back to use when the sensor light came on so we could assist you1 If there is anything else you need, don't hesitate to reach out. Sincerely, Your Lexus of Maplewood Team

Good service

I had great service from this dealer this time and all the other times too. They even reminded me to do tire rotation so this was helpful. Work completed in stated time. A comfortable place also to wait for your car to be done. I give them an A . Thanks again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Smooth Sailing

We are 100% pleased with being Lexus owners for the first time. Liz and the team at Maplewood Lexus made the experience painless and a truly enjoyable experience from the review of options until my wife happily drove awake in the new Lexus. The low pressure and welcoming staff make this car dealership one of a kind in my book. Want to be happy? Visit Maplewood Lexus.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Aww, thank you so much for such a lovely review! We truly appreciate the time it took you to write this personalized review for us, and we are more than thrilled to hear you and your wife had such an excellent experience getting your new Lexus. Thank you again, and if there is anything else you need, don't hesitate to reach out! Sincerely, Your Lexus of Maplewood Team

Got done in estimated time. Good review of past...

Got done in estimated time. Good review of past maintenance to ensure my car had not missed anything on previous service. Flexible. Cleared issue with scheduling so I could meet my appointment. Friendly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to give us your positive review and comments, Mike! We are always happy to take care of our customers. Thanks for your business and we hope to continue to serve you in the future. Sincerely, Your Lexus of Maplewood Team

I purchased a Lexus RX 350L. from Tim.

great person to work with. Very knowledgeable ad pleasant.Would recommend him to my friends. The process was very efficient and my daughter with special needs enjoyed our time at Lexus

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Just bought my 6th Lexus.

Everything about buying or leasing a car is a pleasant experience at Lexus of Maplewood. Jorge in Finance is a great guy as well. We will be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to give us your positive review! Let us know if there is anything else we can do for you. Sincerely, Your Lexus of Maplewood Team

Great experience getting new wheels & tires

Got new chrome wheels for my RX350 because the old ones pitted & were covered by warranty. Tim tracked down the same style wheel and also recommended good replacement tires. Super happy with the new wheels- they seem much better quality than my old ones and look great on my car. Special Thanks to Tim Stearns and his team!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to give us this positive review for our dealership! We are so happy Tim was able to match your original style and replace your chrome wheels the way you wanted. We know how important these details are! If there is ever anything else you need, please don't hesitate to reach out. Thanks again, Sincerely, Your Lexus of Maplewood Team

Beware of warrantees and what they promise!

Beware if you have a Lexus RX350 with a sunroof! There is a class action lawsuit against Lexus for Sunroofs exploding for no reason which is what happened to me. Lexus claimed no responsibility and would not fix it under our warranty. When our insurance company had us take it somewhere else to fix it for a third of the cost Lexus went ahead and put in the sunroof before we got there so they could claim their money. When we took it to the repair shop somewhere else they told us the sunroof was installed incorrectly by Lexus and we would eventually have problems. Their lack of business integrity astounded us! Frankly, I want to just sell this vehicle because of the way this was handled! We bought a Lexus because we thought we would avoid these kind of conniving, unethical dealings! I have never experienced such a lack of customer service!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Fast and Courteous

Excellent service without pressure to have other services performed that you didn't bring your vehicle in for. Very professional and enjoy the free carwash as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for giving us your positive review! We always strive to education and equip our customers to make confident vehicle decisions. Please let us know if there is anything else you need! Sincerely, Your Lexus of Maplewood Team