Reviews
New car purchase
Only complaint is that "offer" on trade in vehicle was embarrasing.
- Customer service —
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Harvey, it is great to see that you enjoyed a 5-star experience with us. We appreciate your honest feedback as we aim to provide complete customer satisfaction. It was a pleasure to serve you and I hope that you won't hesitate to contact me if there is anything I can do for you. Thank you for coming to see us and we'll hope to see you again soon! Regards, Rich Barfknecht - rbarfknecht@lexusofwayzata.com
New Lease
We recently leased a new Lexus ES 350 and had a great experience, our sales associate Jon Stusse was great to work with. We have worked with Jon in the past and he has always been a pleasure to work with. We look forward to working with Jon and all the great people at Lexus of Wayzata again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the kind words! It was a delight to help you get into the ES and I know Jon will be happy to hear that you have appreciated the stellar service he provides. We all hope you are loving the ES and look forward to seeing you again! Don't forget to check us out on Facebook and Twitter so you can take advantage of specials and updates! Regards, Rich Barfknecht - rbarfknecht@lexusofwayzata.com
Despite Challenges...
I went to look at a new Lexus RX 350 before a holiday weekend, so the schedules of the sales guys were a little wonky. But even so, they took care of me with professionalism and ease. Great experience. Some elements of the facility are stuck in the late 80s/early 90s and coudl use a facelift, but overall, great. Beat the HECK out of the service I received (or TRIED to receive) at Carrousel Audi. Couldn't even get them to pay attention. Gave them TWO chances.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate your feedback! Thank you for taking the time to share your thoughts with us. It was a pleasure to show you the RX - it's a beautiful vehicle. We're happy to hear that you enjoyed your experience and we hope to see you again soon. Thanks again, Rich Barfknecht - rbarfknecht@lexusofwayzata.com
Lexus of Wayzata
I would like to say that I had the best experience I have ever had purchasing a vehicle through Russell at Lexus of Wayzata. I could not have asked for a better experience and would only go through them in the future as well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the rave review! We appreciate that you've taken the time to share your experience. Russell is a fantastic member of our team and we're happy to hear that you had a wonderful experience working with him. Congratulations on the vehicle; we'll all look forward to seeing you again! Regards, Rich Barfknecht - rbarfknecht@lexusofwayzata.com
New car adventure
I started out by going to the Mpls Auto Show in March. My sedan was a 12 year old Olds Intrigue. Still in good condition but ready for something new! When looking at the Lexas area, I was greeted by an enthusiastic and knowledgeable sales man.I was very comfortable seeking him out later at the dealership.My whole buying ex- periance was great.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're very happy to know you enjoyed your experience. Jake will be happy to hear about your review. Thank you for this five-star rating. We are happy to know you enjoyed your experience with us. Thank you so much for your recommendation. We look forward to helping you again in the future. Regards, Rich Barfknecht - rbarfknecht@lexusofwayzata.com
Lexus of Wayzata Review
This was my first time shopping for a Lexus. The experience at the Wayzata location was awesome. The personnel were friendly, accommodating, and knowledgeable. Gary Anderson was my sales person; he was pleasant, accommodating, knowledgeable, and very helpful. He took time to explain all aspects of the vehicle, procedures, etc. My experience with your facility was GREAT!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to share your kind words. Our customer feedback means a lot to us and I know Gary will appreciate the compliments. It was a delight to help you shop for your first Lexus - Congratulations on a beautiful vehicle! We all hope to see you again soon. Regards, Rich Barfknecht - rbarfknecht@lexusofwayzata.com
Used cars at Lexus of Wayzata
The process and service was excellent! Go see Russell and Greg in used car sales.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We appreciate the compliments! Russell and Greg will be happy to hear that you've recommended them - and we agree that they are fantastic. Thanks again for the feedback and come back to see us again soon! Regards, Rich Barfknecht - rbarfknecht@lexusofwayzata.com
The Benchmark
Purchased our 5th Lexus form these folks and they always make the transaction fair, streamlined and enjoyable. We felt that Kyle Cosky really understood our needs and worked out the best deal for us. As always the delivery process, follow up and service has continued to be the best in the business!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your continued business! We are always happy to hear that our customers are enjoying their vehicles and we genuinely appreciate the kind words you've written about Kyle and our dealership. Congratulations on another beautiful Lexus and please come see us again soon! Regards, Rich Barfknecht - rbarfknecht@lexusofwayzata.com
Buying a Used Car
Having never personally bought a car from a car dealership I have to say this was a great experience. So much so that it's been 4 months and my husband just purchased a used car. Russell and Brian made our experience. I would recommend Lexus of Wayzata to anyone looking for a car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing this special experience with us! It was our pleasure to help you and your husband find the perfect vehicles. Russell and Brian will be happy to hear from you - they are fantastic members of the Lexus of Wayzata team and it is great to hear that you enjoyed working with them. We sincerely appreciate the recommendation and hope to see you both again soon! Regards, Rich Barfknecht - rbarfknecht@lexusofwayzata.com
Used car purchase
Nice people seemed very concerned about my satisfaction... Very rare these days. Keep it up and I'll be back again for sure.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the kind words! We're so glad you enjoyed your experience with us as much as we enjoyed working with you. We will look forward to having the pleasure of seeing you again soon - and in the meantime, be sure to visit us on Facebook and Twitter so you can take advantage of exclusive deals and updates! Regards, Rich Barfknecht - rbarfknecht@lexusofwayzata.com