Lexus of Wayzata

This is the second car I've purchased from Ignacio and Lexus of Wayzata. Background: This time, I/We purchased a 2009 Lexus IS 250 AWD certified pre owned (CPO) with low miles for my wife. I also bought an extension to the CPO warranty up to 5 years / 125 k miles. Just FYI - This is an exclusionary warranty and needs to be purchased at point of sale only. The downside is that it is not transferable, but that is a Lexus issue and not the fault of the dealer. Assessment of salesperson: The sales experience was excellent. I would rate Ignacio as a 10/10 on each of the following points – easygoing, knowledgeable, easy to work with, NON rushed, NON pushy, went out of his way to provide information and pricing, EXCELLENT after sales service, help with learning the car’s functionality. In fact, I told my friend about the deal and he bought a GS350 AWD from Ignacio two days after I bought this car. Assessment of finance manager: I would rate the dealer’s finance manager (Scott) as 10/10. I know a lot about cars and I really appreciate the fact that although several products were showcased, none were forced onto me and in fact, he was actually trying to get me all I needed, and not necessarily what the dealer wanted to sell. THIS is a good reason why customers come back to this dealership – I did! Assessment of dealership: The dealership was extremely clean; the facilities for both sales as well as service customers are excellent. They offer good quality coffee, wireless and plush seating so I could actually get work done during one of my service appointments. Assessment of pricing/financing: The pricing was fair and I think I got a good deal. In addition, the car was a lease return and the first owner purchased it from the same dealer. I already had my own financing, so I did not use Lexus Financial Services. Hence, I cannot comment on financing. Conclusion: In short, I consider the overall experience as divided into salesperson, price, service, the finance manager and the overall dealership. I am not a person to hand out full scores easily, but in this case, I would make an exception. I would rate everyone and everything 10/10 at Lexus of Wayzata, the salesperson Ignacio, the finance manager Scott and the overall experience.

Have purchased many different cars and been at a wide range of dealerships, and must say that Lexus of Wayzata impressed me on all fronts, from the salesman (Jon Stusse) to the service department and waiting area amenities, this group truly is a class act and knows how to make their clients feel special. On top of that, I am in love with my new car and it is my first Lexus, which also helps my approval!

Cal is a great salesperson, no pressure, honest and very knowledeable. This my second purchase through Cal and will continue to my furture cars through him.

Gary Anderson provided excellent service. Very comfortable to work with. Karen was super in explaining features.

From the moment you step foot on the lot, service and attention to detail provided by the salesman, Mike Gleason, was stellar. Being someone in my 30's with a family and a modest budget looking for a quality used vehicle, Mr. Gleason treated me as someone looking to buy a new car off the floor. He helped me find a high quality, dependable vehicle that I couldn't be happier with. It's because of this kind of service and professionalism that I whole-heartedly recommend utilizing Lexus of Wayzata, and specifically Mike Gleason, to help anyone in any situation find the automobile that's right for them.

My experience with Jon Stusse at Lexus of Wayzata was excellant. I do not like to spend alot of time at car dealerships and he made the process quick and easy

I was buying my first Lexus over the phone having never met a salesperson or been to a Lexus dealership. I was dealing with a dealership in Boulder, CO. And one in Mpls., specifically, Lexus of Wayzata. Both dealers had the color and interior of the 2012 Rx450h Lexus that I wanted. Options were a bit different, but price after comparing the options was my primary concern. I was very pleased with Gary Anderson's salesmanship, and especially his ability to negotiate a final PRICE, on a Saturday, with the specific add on's I wanted, WITHOUT Continually or ever having to contact a sales manager, put me on hold, and have counter offer after counter offer waste both of our time. I was very pleased with Gary's knowledge and professionalism. He was great arranging to pick me up at the airport and considerate and helpful my entire time at the dealership. Colton Bryant whom I met at the airport, was accommodat- ing and especially great during the vehicle delivery. He was very patient and answered all of my ques- tigons. Again Gary was excellent, and my overall experience was exceptional. Thank you kindly, Earl Erdman

Whenever anyone in our family needs a new car the first place we always go to is Lexus to see Russell. He's always very helpful and we always leave very happy with our purchase.

Dealership gave us a very warm and welcome feeling and all aspects of purchase was better than expected.

First luxury car experience so we expected a high level of service. Lexus of Wayzata exceeded our expectations in all areas. There was no pressure, clear honest pricing and great follow-up since the purchase. When Gerald Franti delivered our vehicle with a big red bow, my wife was in tears. Great job!