Reviews
Got great service and a clean ride!
I couldn’t be any happier, I car was exactly was I saw online, had some flaws that I expected from a used car. Got awesome financing, couldn’t be any happier and they shipped it to my house for free!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Jeff Thank you for your trust in Precise Automotive Group and allowing us to earn your business. We are always here to assist in anyway we can and truly appreciate your review and look forward to our next encounter! Precise Automotive Group takes great pride in delivering superior customer service at all customer touch points and will do whatever it takes to help you and your family with all your vehicle purchasing needs and earning your future business. We are always here to assist and truly appreciate your review and look forward to our next encounter! Sincerely, Mansoor Director of Finance and Operations Precise Automotive Group 703-543-5638
Shady Dealership
Went to go purchase a black 2013 GTI, upon arriving I took the car to a VW dealership to get it checked out before purchase. The car was in awful condition. Took a 5 hour trip just to be presented with a car with bald tires, worn brake pads, and an engine oil leak. STAY FAR AWAY FROM THIS DEALERSHIP. IT'S A CLOWNSHOW.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi David, Please accept my sincere apologies regarding your recent encounter with Precise Automotive Group. We did give you the option of having vendors come out on your behalf so that you don't make the long drive, which you refused and even stated that if this car does not work out that you would just buy another one. Unfortunately these matters do happen with used cars but we did agreed to fix both issues that came up at the inspection and agreed to ship the car to your home in NY free of charge. I can assure you that every customer inquiry and need, and your specific need/s are our top priority and given an honest consideration and timely response. This review is not a true reflection of the service you received from us. Please call me directly to discuss your immediate need/s and more importantly how we can overcome your service concern. Sincerely, Mansoor Director of Finance and Operations Precise Automotive Group 703-543-5638
Shady dealer
Hello, I am writing this review on behalf of my daughter, who according to the hold harmless agreement they sent her, they have limited her rights to leave a TRUTHFUL review for everyone and even though it is against the law(Consumer Review Law of 2016), I will share her experience. She came into the dealership on February to look at a Kia Forte, even though I didn't really like the thought of her buying a Kia due to the engine problems it has had in the past. But of course I allowed her because she is doing very well at college and me and her father wanted to treat her to a new car. I am currently on business ventures outside of the country that's why I didn't follow my daughter there, but I was on the phone while she was there. Late February she came and she decided she wanted to buy the vehicle, upon test driving my daughter and son both noted sounds coming from the engine but they assumed it was due to the mileage (which was over 99k.) I made sure she asked the representative if the car had been maintained and she agreed to everything and assured my daughter. My daughter complained that even from the day she left the dealership the car would shut off multiple times and our family mechanic of over 25 years noted that there wasn't any brake pads or oil in the car at all. So already they sold my daughter a car that wouldn't pass Maryland inspections. Please note that they have a 5 day exchange program which they didn't allow my daughter to use after they had tried to fix the car to no avail which caused my daughter an almost accident on the highway just a day after they had claimed to fix the issue. This dealership is very deceptive and they don't care about anyone including my young daughter. The only solution they could come up with was either my daughter would pay an additional out of pocket cost to get another engine or she would forfeit her downpayment(which was my hard earned money!) and they would end the loan. PLEASE BEWARE of this dealership and PLEASE PLEASE PLEASE ensure that you get a proper diagnostic from a certified dealer(GO TO THE MANUFACTURER OF THE CAR FOR A CREDIBLE DIAGNOSTIC) before you purchase ANYTHING FROM THIS DEALERSHIP. Luckily my daughter has found a new dealership (MORE RELIABLE AND TRUTHFUL) to get a car from. Precise automotive shame on you for allowing my 19 year old daughter to go through all this heart ache over the junk you sold her!!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Rebecca, You forgot to mention some important details and facts. Your daughter test drove the vehicle not once but twice on separate occasions and there were no signs of any issues or check engine lights that would alert to any potential issues. We would not and could not sell a vehicle with mechanical issues as no one would purchase it if there were any mechanical issues. She purchased the vehicle AS IS and declined to purchase extended warranty that is designed to protect customer's in cases of issues that may arise after sale. She bought the vehicle that did not have any mechanical issues at the time of purchase and no one guarantees damages caused by the driver due to their negligence The vehicle was brought back to us with a hole in the engine which I have never seen in over 20 years of being in this business. Perhaps you should ask your daughter how one could achieve this as we, the local service shop and the KIA dealership were all amazed on how this could happen unless your mechanic of 25 years did something during the oil change or your daughter drove the vehicle not on D but lower gears. These are the only two causes of how an engine rod can blow a hole in the engine from inside (Oil issues and/or High rev). Despite our willingness to repair after sale issues, all of our customers can exchange out of their chosen vehicle within the first 5 days without any reason as long as they bring back the vehicle in the same condition as when purchased, which this vehicle was not in. Please refer to the closing documents of which 5 of them were signed acknowledging that the vehicle was sold AS IS and the 5 day exchange document with clear language of vehicle exchange policy and finally, the waiver of service contract where she declined to buy any extended warranty that is designed to protect customers. Despite the vehicle purchased AS IS and the damaged caused to the engine, we agreed to buy back the vehicle and paid off her loan with the lender and released her from that financial liability so that her credit would not be ruined and that she can finance another car. Your daughter willingly signed that agreement without any pressure from us and was happy with the final outcome as the brunt of the loss was taken upon by us. Taking personal liability on decisions made as an adult is important and making up stories that aren't factual are for fictional books and not meant for reviews and attempts to slander a business's reputation. You are leaving negative reviews when you know not of what truly transpired and what legal documents were signed and agreed upon by your daughter. Precise Automotive Group takes great pride in delivering superior customer service at all customer touch points and will do whatever it takes to rectify a real customer concern and earn their loyalty. Should you have a real customer concern regarding any aspect of our dealership, please call me directly to address those concerns. Sincerely, Mansoor Director of Finance and Operations Precise Automotive Group 703-543-5638
Thank you
Extremely helpful and pleasant. Show me a video of the entire car and was able to answer all my questions. The service was on point.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Dear Steven Thank you for your trust in Precise Automotive Group and allowing us to earn your business. We are always here to assist in anyway we can and truly appreciate your review and look forward to our next encounter! Precise Automotive Group takes great pride in delivering superior customer service at all customer touch points and will do whatever it takes to help you and your family with all your vehicle purchasing needs and earning your future business. We are always here to assist and truly appreciate your review and look forward to our next encounter! Sincerely, Mansoor Director of Finance and Operations Precise Automotive Group 703-543-5638
Precise Go Precise
They are very transparent on their deals, prices are fair on all of their cars. I dealt with Tamim and got helped and got what I needed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Yousof Thank you for your trust in Precise Automotive Group and allowing us to earn your business. We are always here to assist in anyway we can and truly appreciate your review and look forward to our next encounter! Precise Automotive Group takes great pride in delivering superior customer service at all customer touch points and will do whatever it takes to help you and your family with all your vehicle purchasing needs and earning your future business. We are always here to assist and truly appreciate your review and look forward to our next encounter! Sincerely, Mansoor Director of Finance and Operations Precise Automotive Group 703-543-5638