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Gengras Ford

(452 reviews)
Visit Gengras Ford
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 5:30pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–5:30pm
Tuesday 9:00am–7:00pm 7:00am–5:30pm
Wednesday 9:00am–7:00pm 7:00am–5:30pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:30am–5:00pm Closed
Sunday Closed Closed
New (855) 428-4544 (855) 428-4544
Used (855) 467-2425 (855) 467-2425
Service (855) 531-9763 (855) 531-9763

Reviews

(452 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gengras Ford from DealerRater.

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Good Service ,Good place

Good place and very nice sales people . Very helpful in getting paperwork and numbers together to go thru with customers and understanding and they listen to the customers.Service is very good there .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

I’m glad you had a good experience with all of us here at Crowley Ford Lincoln! Sincerely, Jim Brooks General Manager Crowley Ford Lincoln

My OilChange

Everything is always done great. These guys always do a great job with my car. I never have a complaint. Thank you for your service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

I’m very glad to hear that you had a positive service experience with Crowley. Thank you for sharing that in your review! Sincerely, Jim Brooks General Manager Crowley Ford Lincoln

Sleazy ripoff artists

I do not recommend buying a car from these people. In my opinion they operate just like the classic, sleazy car salesmen that we've all come to hate. They scammed me into a useless anti theft policy that I didn't want or even discuss.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are very sorry you had a negative experience with us at Crowley Ford Lincoln. We are focused on customer satisfaction, and would like to get in touch with you directly so that we can remedy any concerns you have about your visit. Sincerely, Jim Brooks General Manager Crowley Ford Lincoln

Friendly and efficient

Although I didn't buy my 2015 Escape from Crowley (we lived in a different state at the time of purchase) I have taken it in for service there, and we have since bought another Escape from this dealership. I was greeted promptly and we decided on what service would be performed on my car. I choose to wait in the comfortable customer lounge, and my car was ready in a very reasonable time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

I’m very glad to hear that you had a positive service experience with Crowley. Thank you for sharing that in your review! Sincerely, Jim Brooks General Manager Crowley Ford Lincoln

Nice experience.

We walked in to look at a used truck. This truck was in great shape. The salesman said take your time to look it over. We looked at everything. They said they did a safety check before they put anything on the lot. The only thing that i did not like is they did not chThe next day my friend came over to look at the truck, and he is a car guy, he said lets look at the air fillter. It was black.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're glad you had a good experience with us here at Crowley. Thank you for taking the time to leave us a review. We value your feedback and strive to make improvements for better customer experiences. Sincerely, Jim Brooks General Manager Crowley Ford Lincoln

Treats customers like idiots

I dropped my vehicle off to have service done. After spending several times on the phone regarding price of a starter installed I told them hoffman had it for 166 plus tax. They then told me they would do it for that price. When I picked up the vehicle I noticed it was more money.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are very sorry you had a negative experience with us at Crowley Ford Lincoln. We are focused on customer satisfaction, and would like to get in touch with you directly so that we can remedy any concerns you have about your visit. Please let us know how we can contact you directly to gather the details of your issue and make you a satisfied customer! Sincerely, Jim Brooks General Manager Crowley Ford Lincoln

Consumer response

I was told I would be contacted several times and no one has called me. 860 484 9870

Great experience!

I went to this dealership while I was shopping for a new Ford Explorer. From the first visit, to delivery of my new vehicle, Seth Strano was great to work with. He went above and beyond to make sure that I was satisfied. The dealership staff is well organized and the paperwork process was rather easy. Highly reccomend Seth and I am enjoying my new vehicle! Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thanks for your positive review! I’ll let Seth know that you were pleased with his professionalism. I’m glad you had a good experience here at Crowley! Sincerely, Jim Brooks General Manager Crowley Ford Lincoln

Awesome service

I’m not a big fan of dealerships when it comes down to service but Crowley goes above and beyond. Fast and friendly service and sales personnel

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

I’m very glad to hear that you had a positive service experience with Crowley. Thank you for sharing that in your review! Sincerely, Jim Brooks General Manager Crowley Ford Lincoln

changing- lack full overallinspection like I used to get-

I question why i would be asked what I want done when my record of service should tell that story. I also believe that when I purchased lifetime oil changes ( free) when I purchased the car- why that isn't automatically handled- I consistently have to get it deleted from the bill.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us a review. We value your feedback and strive to make improvements for better customer experiences. Sincerely, Jim Brooks General Manager Crowley Ford Lincoln

service on F350

Always responsive to my concerns maintain an accurate service log of my ford vehicles Only Dealership I have returned to for service after my warranties have expired.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

I’m very glad to hear that you have had positive service experiences with Crowley. Thank you for sharing that in your review! Sincerely, Jim Brooks General Manager Crowley Ford Lincoln