Reviews
I was in the market for a truck and Gengras had a nice Frontier Pro 4x for sale. I did the pre approve option online from their website. Was pre approved and they made an appointment for me to come look at the truck 2 days later. Absolutely loved the truck and we started the process I met with Riley their Product Specialist and she walked me through everything on the truck and took me for a test drive. Josh the Sales Manager got me set up with some awesome financing. They told me they wanted to do a full inspection on the vehicle and detail it and it would be ready in two days. Two days later I met with Connor to complete all the paperwork and drove home with a new truck. I have to say Riley, Josh and Connor made this whole process absolutely wonderful. It, honestly, could not have been any easier. The whole team is very customer oriented and very knowledgeable. I am very happy with the purchase and the service I received and if I am in the market for another vehicle this will be the place I go.
I was in the market for a truck and Gengras had a nice Frontier Pro 4x for sale. I did the pre approve option online from their website. Was pre approved and they made an appointment for me to come look at the truck 2 days later. Absolutely loved the truck and we started the process I met with Riley their Product Specialist and she walked me through everything on the truck and took me for a test drive. Josh the Sales Manager got me set up with some awesome financing. They told me they wanted to do a full inspection on the vehicle and detail it and it would be ready in two days. Two days later I met with Connor to complete all the paperwork and drove home with a new truck. I have to say Riley, Josh and Connor made this whole process absolutely wonderful. It, honestly, could not have been any easier. The whole team is very customer oriented and very knowledgeable. I am very happy with the purchase and the service I received and if I am in the market for another vehicle this will be the place I go.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience! We’re so happy to hear our team made your truck buying experience smooth and enjoyable. We truly appreciate your business and look forward to seeing you again at Gengras Ford. Enjoy your new Frontier Pro 4x!
I was in the market for a truck and Gengras had a nice Frontier Pro 4x for sale. I did the pre approve option online from their website. Was pre approved and they made an appointment for me to come look at the truck 2 days later. Absolutely loved the truck and we started the process I met with Riley their Product Specialist and she walked me through everything on the truck and took me for a test drive. Josh the Sales Manager got me set up with some awesome financing. They told me they wanted to do a full inspection on the vehicle and detail it and it would be ready in two days. Two days later I met with Connor to complete all the paperwork and drove home with a new truck. I have to say Riley, Josh and Connor made this whole process absolutely wonderful. It, honestly, could not have been any easier. The whole team is very customer oriented and very knowledgeable. I am very happy with the purchase and the service I received and if I am in the market for another vehicle this will be the place I go.
I was in the market for a truck and Gengras had a nice Frontier Pro 4x for sale. I did the pre approve option online from their website. Was pre approved and they made an appointment for me to come look at the truck 2 days later. Absolutely loved the truck and we started the process I met with Riley their Product Specialist and she walked me through everything on the truck and took me for a test drive. Josh the Sales Manager got me set up with some awesome financing. They told me they wanted to do a full inspection on the vehicle and detail it and it would be ready in two days. Two days later I met with Connor to complete all the paperwork and drove home with a new truck. I have to say Riley, Josh and Connor made this whole process absolutely wonderful. It, honestly, could not have been any easier. The whole team is very customer oriented and very knowledgeable. I am very happy with the purchase and the service I received and if I am in the market for another vehicle this will be the place I go.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Russell, we're thrilled to hear about your great experience with Riley, Josh, Connor, and the entire team! It's wonderful to know they made the process smooth and enjoyable. Thank you for choosing Gengras Ford and for sharing your feedback! Enjoy your new truck! Safe travels!
As a loyal ford customer ( more than 120 cars ) im sad to say I will never buy another from gengras . I brought my explorer in for service and was given nothing but a run around and unclear reasons as to what was wrong or what was being done to fix it . Customer service end of things ( Jenny ) I found rude and pretty had to beg to get calls . The car was over charged for work performed in the 3 weeks it sat there right down to the last moment when I was charged 430 dollars in labor for something that took 35 minutes ( wish I got paid that rate ) … do yourself a favor and google gengras ford customer complaints …pretty much everything that comes up I am experiencing . Sadly I miss Crowley and will no longer be buying my cars at this location .
As a loyal ford customer ( more than 120 cars ) im sad to say I will never buy another from gengras . I brought my explorer in for service and was given nothing but a run around and unclear reasons as to what was wrong or what was being done to fix it . Customer service end of things ( Jenny ) I found rude and pretty had to beg to get calls . The car was over charged for work performed in the 3 weeks it sat there right down to the last moment when I was charged 430 dollars in labor for something that took 35 minutes ( wish I got paid that rate ) … do yourself a favor and google gengras ford customer complaints …pretty much everything that comes up I am experiencing . Sadly I miss Crowley and will no longer be buying my cars at this location .
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We're disappointed and sad to lose you as a valued customer, especially given your long history with us. It's concerning to hear about the issues you experienced with our service department. We understand your frustration in regards to communication and pricing. If you'd be open to it, we'd like to have a conversation so we can better understand what happened and see if there is anything we can do to make things right. Please feel free to give me a call. Sincerely, David Dantino - Service Manager - 8607938885
David I appreciate your response , but sadly even after your involvement, it took me to drive an hour there after 2 more days of no calls just to have hou say it’s fixed and the warning lights are off . You delivered the car back to my home ( which I appreciate ) but oddly within 3 minutes of us having the car , the warning light is on … again I ask , does your mechanic or driver just ignore it cause nobody there ever notices it until we point it out . Sadly I have to go to another dealership now to solve the problem and will have to come out of pocket further because your establishment didn’t solve it .
Terrible experience. I wanted Transit 350 high roof, extended. They had few in stocks. I wanted to buy it but they wouldn't sell it to me because backup camera wasn't working. Week later, van is sold.
Terrible experience. I wanted Transit 350 high roof, extended. They had few in stocks. I wanted to buy it but they wouldn't sell it to me because backup camera wasn't working. Week later, van is sold.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Miro, I'm sorry to hear about your experience with the Transit 350. It sounds like there was a miscommunication regarding the availability of the vehicle you were interested in. We strive for transparency and would appreciate discussing this further if you're open to it. Please feel free to reach out at your convenience. Thank you, Dave Taylor - General Manager - [email protected]
I served our country proudly in the US Army and qualified for the Ford veterans discount, but Gengras Ford refused to honor that discount. I would not recommend this dealership to anyone else who have served your country
I served our country proudly in the US Army and qualified for the Ford veterans discount, but Gengras Ford refused to honor that discount. I would not recommend this dealership to anyone else who have served your country
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Jason, I'm truly sorry to hear about your experience. We deeply value the service of our veterans and it's concerning that this discount wasn't honored as expected. Please reach out so we can address this issue directly and make things right for you. Thank you, Dave Taylor - General Manager - [email protected]
Typical bait and switch on this site. Spent three days working with them on this bronco priced at 49k. When the send the paperwork the price is 63k! It was a "glitch by cars.com" but a week later still there
Typical bait and switch on this site. Spent three days working with them on this bronco priced at 49k. When the send the paperwork the price is 63k! It was a "glitch by cars.com" but a week later still there
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Ken, it's concerning to hear about your experience with the pricing discrepancy. We strive for transparency and accuracy in our listings, so I apologize for any confusion caused by this situation. Please reach out if you'd like us to look into this further or assist you directly. Thank you, Dave Taylor - General Manager - [email protected]
John Veiezis provided excellent service in finding me a 2025 ford Maverick. Alia Fraser’s explanation of the features on the new hybrid were very informative and easy to understand. The finance people made it easy to get through the process. All and all the people at Gengras Ford made my buying experience easy, without pressure or stress. Highly recommend these people.
John Veiezis provided excellent service in finding me a 2025 ford Maverick. Alia Fraser’s explanation of the features on the new hybrid were very informative and easy to understand. The finance people made it easy to get through the process. All and all the people at Gengras Ford made my buying experience easy, without pressure or stress. Highly recommend these people.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Patrick, we're delighted to hear that John and Alia made your experience at Gengras Ford smooth and informative. Thank you for recommending our team! Enjoy your new 2025 Ford Maverick!
Worst dealership to do business with. General manager Dave is very combative. If you lease a vehicle, they will charge property taxes with your lease payment. I asked if I overpay the taxes, will you refund the difference. I was told no, Ford Credit Company will keep the overpayment. Try another Ford dealership. They are not nice people to do business with. Everything is an argument with them. They do not make the experience enjoyable.
Worst dealership to do business with. General manager Dave is very combative. If you lease a vehicle, they will charge property taxes with your lease payment. I asked if I overpay the taxes, will you refund the difference. I was told no, Ford Credit Company will keep the overpayment. Try another Ford dealership. They are not nice people to do business with. Everything is an argument with them. They do not make the experience enjoyable.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
It's disappointing to hear about your experience with us. We strive for a smooth and enjoyable process, so it's concerning that this wasn't the case during your visit. Your feedback is important, and we'd like to address any misunderstandings or issues you faced directly. Please feel free to reach out at your convenience. Thank you, Dave Taylor - General Manager - [email protected]
Dave, in response to your post, you were the person I had the most problems with. You didn't try and make the process easy. You put road block after road block up to make this the worst buying experience ever. You are the reason I would never buy a car at Gengras and why I would never recommend your dealership. You really need to learn how to deal with the public if you want to be successful in our position.
I found my experience at Gengras Ford to be most favorable for many reasons. My Loncoln MKZ had a bad water pump which unfortunately is a very difficult and expensive repair because it's located inside the engine behind the timing chains. I had it quoted at another service center and they quoted the job but said they were not even interested in tackling it. I then had it towed to Gengras and they gave me the same price along with a video of my car showing exactly what was wrong. My car was finished just a few days later and came out great. Shortly after that the spring broke on the strut in my front end so I brought it back. When they quoted it I explained I didn't have the funds to pay for it at that time due to the water pump repair. The service manage then very kindly gave me an enormous discount so I wouldn't have to drive the car in an unsafe condition. He only charged me for parts which absolutely blew me away. My car is perfect now thanks to their great work and generosity. I would also like to mention their friendly, professional staff and immaculate facility. Even though it's a bit of a distance from my house, I plan to use them on all my future repairs and new car purchases.
I found my experience at Gengras Ford to be most favorable for many reasons. My Loncoln MKZ had a bad water pump which unfortunately is a very difficult and expensive repair because it's located inside the engine behind the timing chains. I had it quoted at another service center and they quoted the job but said they were not even interested in tackling it. I then had it towed to Gengras and they gave me the same price along with a video of my car showing exactly what was wrong. My car was finished just a few days later and came out great. Shortly after that the spring broke on the strut in my front end so I brought it back. When they quoted it I explained I didn't have the funds to pay for it at that time due to the water pump repair. The service manage then very kindly gave me an enormous discount so I wouldn't have to drive the car in an unsafe condition. He only charged me for parts which absolutely blew me away. My car is perfect now thanks to their great work and generosity. I would also like to mention their friendly, professional staff and immaculate facility. Even though it's a bit of a distance from my house, I plan to use them on all my future repairs and new car purchases.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jim, we're delighted to hear that our team at Gengras Ford could assist you with your Lincoln MKZ and provide such a positive experience. Thank you for sharing your story and for choosing us for future repairs and purchases!
I found my experience at Gengras Ford to be most favorable for many reasons. My Loncoln MKZ had a bad water pump which unfortunately is a very difficult and expensive repair because it's located inside the engine behind the timing chains. I had it quoted at another service center and they quoted the job but said they were not even interested in tackling it. I then had it towed to Gengras and they gave me the same price along with a video of my car showing exactly what was wrong. My car was finished just a few days later and came out great. Shortly after that the spring broke on the strut in my front end so I brought it back. When they quoted it I explained I didn't have the funds to pay for it at that time due to the water pump repair. The service manage then very kindly gave me an enormous discount so I wouldn't have to drive the car in an unsafe condition. He only charged me for parts which absolutely blew me away. My car is perfect now thanks to their great work and generosity. I would also like to mention their friendly, professional staff and immaculate facility. Even though it's a bit of a distance from my house, I plan to use them on all my future repairs and new car purchases.
I found my experience at Gengras Ford to be most favorable for many reasons. My Loncoln MKZ had a bad water pump which unfortunately is a very difficult and expensive repair because it's located inside the engine behind the timing chains. I had it quoted at another service center and they quoted the job but said they were not even interested in tackling it. I then had it towed to Gengras and they gave me the same price along with a video of my car showing exactly what was wrong. My car was finished just a few days later and came out great. Shortly after that the spring broke on the strut in my front end so I brought it back. When they quoted it I explained I didn't have the funds to pay for it at that time due to the water pump repair. The service manage then very kindly gave me an enormous discount so I wouldn't have to drive the car in an unsafe condition. He only charged me for parts which absolutely blew me away. My car is perfect now thanks to their great work and generosity. I would also like to mention their friendly, professional staff and immaculate facility. Even though it's a bit of a distance from my house, I plan to use them on all my future repairs and new car purchases.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Jhomamah, we're delighted to hear about your positive experience with Gengras Ford! It's wonderful that our team could assist you and ensure your Lincoln MKZ is running smoothly. Thanks for choosing us for your repairs and future purchases!