Gengras Volkswagen of Plainville

Engine misfired and service light came on. Luckily Crowley was minutes away. Betty the service manager said come in and we will take care of it. They did. In just over two hours we were back on the road. Entire staff was personable and professional. I can't imagine being treated any better. First rate organization. Thanks again Betty. You were great! Sincerely, Rodney Maupin

THE SERVICE CONTINUES TO BE GREAT.I WILL CONTINUE TO BUY AND HAVE MY CAR SERVICED AT CROWLEY VW,THE SERVICE DEPARTMENT IS THE BEST.WHEN I ARRIVE THE PEOPLE AT THE SERVICE DESK ALWAYS HAVE A SMILE ON THEIR FACES AND ARE VERY HELPFUL.SERVICE MEN ALSO DO A GREAT JOB

We had a great experience. Dealing with Harry, Ralph and John was pleasant and seamless. They listened to our needs and worked with us to make sure our needs were met and we were happy.

Set up a service appointment with Ray in the service department. Took my car straight in on time and called me when it was done. Even ran it through a cleaning for me. Keep up the good service!

Couldn't find many reviews on Crowley Volkswagen, so I thought I should tell you to look elsewhere for your next car purchased. The original sales guy was nice and listened attentively, but when it came time to negotiate with the sales manager he interrupted, spoke in a condescending manner, and did not want to negotiate a few hundred since they thought they had a sealed deal. Told me they were losing money on the list price. Come on, who's he kidding. And when I spoke to Ken Crowley, he was oblivious and pretended to care, but didn't even know what trade-in incentives his dealerships were offering. Ken, I think it's time you consider retiring. And take Harry IV with you. Epilogue: To show how unprofessional they are, they contacted us about an hour later to inform us that someone else purchased the car, just to make us feel bad. That's mean-spirited and evil, even if they did sell it that quick after we walked out.

Service department is a simple swap out a part and bill you. If that does not work then they put in another part and bill you again. They do not test drive as the service light goes back on within 50 miles. Light finally went out and then the car burned up and was totaled. I just want my money back. Ken Crowley has a commercial where he "cares about you", but he doesn't answer emails and stays. I could go on for days about the bad service and bs that the service manager says. Go to Montesi or Curran VW. Much better sevice.