Reviews
I had a problem with my new 2024 Chevy Colorado ZR2
I had a problem with my new 2024 Chevy Colorado ZR2 bison. Chevrolet did not get the part to the dealer timely. Although I am not happy with Chevrolet corporate and the contact, people I dealt with, I highly commend Sunset CHEVROLET general manager Tyler Foss and my salesman, Mark Ball for the care and concern they provided. They took care of me when I needed to get another Vehicle due to the long delay caused by the manufacturer in their inability to get the part to Sunset timely. I gave the vehicle back and Tyler Foss made sure I had a loaner vehicle and worked out a better deal for me in ordering a new truck. Thank you for your help Tyler Foss.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us. We're glad to hear that Tyler and Mark were able to assist you during a challenging situation with your 2024 Chevy Colorado ZR2 Bison. We appreciate your understanding regarding the delays from the manufacturer, and we're proud to have team members who genuinely care about our customers' needs. We look forward to helping you with your new truck order at Sunset Chevrolet and hope to provide you with a seamless experience moving forward. Thank you again for your kind words! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com
Christine in the Service department is amazing!
Christine in the Service department is amazing! Kept me updated throughout process. Although had to wait for parts, actual fixing was quick! Will definitely be going back for all my maintenance and service needs.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Bernie, for your wonderful feedback! We're thrilled to hear that you had such a positive experience with our Service department and that Christine kept you updated throughout the process. We're committed to providing efficient service, and we appreciate your trust in Sunset Chevrolet for your maintenance and service needs. We look forward to seeing you again soon! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com
Excellent work as always The time spent was short and
Excellent work as always The time spent was short and was giving well customer service and accommodations was very much the wait I will recommend anyone that has a Chevy to take their car; great service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We’re thrilled to hear that you had an excellent experience at Sunset Chevrolet and that our team provided you with great customer service. Your recommendation means a lot to us. We look forward to assisting you and anyone you send our way in the future! Safe driving!
It’s my pleasure for the service that I was given Thank you
I just had my GMC Envoy in for a drivers side window
I just had my GMC Envoy in for a drivers side window motor replace and when I got home found a bolt on the drivers side floor mat, hope the window motor doesn't fall out.
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- Overall experience 2.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us, Rick. We understand your concerns regarding the bolt found in your GMC Envoy after the window motor replacement. Your feedback is appreciated, and we encourage you to reach out to us directly so we can address this matter and ensure your vehicle is in perfect condition. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com
Always very helpful, friendly, courteous and easy to work
Always very helpful, friendly, courteous and easy to work with. Also very knowledgeable on their makes and models.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We truly appreciate your kind words about our team's helpfulness, friendliness, and knowledge of our makes and models. At Sunset Chevrolet, we strive to provide the best experience for our customers. We look forward to assisting you again in the future! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com
Totally hosed me.
Totally hosed me. I walked out with almost $20k in worthless add ons. Still trying to recover from buying an 8 year old Chevrolet Colorado for over $40k. Was totally taken for a ride during a very vulnerable time. I will NEVER do business with them again. I have told dozens of my experience and all will stay away.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We understand that you feel dissatisfied with the transaction regarding your Chevrolet Colorado, particularly concerning the add-ons. Your feedback is important to us, and we genuinely appreciate you bringing these concerns to our attention. If you would like to discuss your situation further, please feel free to reach out to us directly. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com
Friendly staff, attentive and communicative, Ensured
Friendly staff, attentive and communicative, Ensured that My EV was followed step by step excellent
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We truly appreciate your kind words about our friendly and attentive staff at Sunset Chevrolet. We're glad to hear that your EV experience was excellent and that we could assist you every step of the way. We look forward to welcoming you back for any future needs! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com
The service crew at Sunset Chevrolet in Sumner are
The service crew at Sunset Chevrolet in Sumner are awesome , they go the extra mile for me everytime I bring my 2021 Chevrolet Silverado RST I highly recommend them for all you're service needs
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Frank! We truly appreciate your kind words about our service crew at Sunset Chevrolet. We're thrilled to hear that they consistently go the extra mile for your vehicle. Thank you for recommending us, and we look forward to serving you again for all your service needs! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com
They used to wash vehicle when serviced!
They used to wash vehicle when serviced! No more! That’s a nice touch and brings people back.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback! Our team offers complimentary car wash coupons that can be redeemed at your convenience. We really appreciate your business and hope you have a wonderful day! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com
Craig W was great to work with.
Craig W was great to work with. Gave me top dollar for my trade and told him what I was looking for got my options right away with estimated payments. Wasn’t feeling very good let him know that up front so he made sure all the paperwork was completed before I got there to further speed up the process. Finance was great as well. We were a few dollars off the estimated price and were more than willing to work with me on getting what I wanted into the loan while hitting the original payment. Great guys!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase