Reviews
The staff was phenomenal.
The staff was phenomenal with our decision to buy a used pre- owned vehicle. Could not beat the quote for the car. The staff was generous and nice. would highly recommend anyone who is looking into buying a Mercedes Benz.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Kathryn, Thank you for taking the time to share your feedback with us. We are happy to hear you had a fantastic shopping experience working with our team. Your recommendations are truly a gift. Congratulations on your purchase! Sincerely, Heather Lewis Client Care Manager
service center problems
I am not satisfied with my service and nobody seems to care. Maybe a bad review or fifty will get their attention. After my service I found a dirty cabin filter that was not changed. They missed it according to the service manager Gus. Its in plain sight. I saw it as soon as soon as I opened the hood of the engine compartment. If they missed this what else did they miss. Are the technicians paid by the job? probably, most are. Are the technicians cutting corners to make better money? I have asked the service department to redo the service because I have no faith that is was done correctly. All I hear is crickets.. No calls back. I guess this is how they treat their negative reviews.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Stephen, Our team is driven to provide each of our guests with a world-class service including maintaining the integrity of your Mercedes Benz. I apologize if you felt there was an oversight with your filter while here for service. Gustavo wanted to ensure your continued loyalty and has provided a complete Service A on your Mercedes Benz. If there are any further questions or concerns, please feel welcome to contact me at 951-216-7841. Kind Regards, Brooke Roman
Very memorable, great customer service.
Since the dealership has awesome customer service and great personnel. Also the service the partament is very meticulous, and very helpfull. Thank you for the awesome service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Mentado, Thank you for your feedback. We are happy to hear you had a fantastic visit with us with excellent service. Please do not hesitate to contact us if we can be of any future assistance. Kind regards, Heather Lewis Client Care Manager
"Fantastic Service"
Dealership was a top notch! Alex Aftahi was very helpful and was not pushy at all. I will recommend Alex to all of my friends and family.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello NK, Thank you for your sincere feedback on Alex. I am pleased to know you received fantastic service. We appreciate your recommendations and look forward to assisting you and your friends and family in the future. Sincerely, Heather Lewis Client Care Manager
Wonderful treatment and a true pleasure
Robert Crabtree was very helpful and provided an enjoyable experience I will recommend him to anybody I know looking for a new or used car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Tim, Thank you for taking the time to share your feedback with us on Robert and recommending him to others. We are happy to hear that he provided you with an enjoyable experience. Congratulations on your new Mercedes-Benz! Sincerely, Heather Lewis Client Care Manager
Simply Excellent
Everyone in the dealership is helpful and courteous. Even the cafeteria lady would ask if you wanted coffee and those free Knick Knacks. Mike was very helpful and informative and made the process really painless.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Glc16, We value your feedback and are happy to hear our entire team was friendly and welcoming to you. It is our goal to provide all of our guests with a pleasant and enjoyable experience each time they visit and we are thrilled to know that level of service was delivered to you. Kind regards, Heather Lewis Client Care Manager
Excellent Service
The entire team at Mercedes Benz Of Temecula are stellar! Amir, Huck, Sam and Chad are top shelf people to work with on every level! I would recommend that anyone I know go to this dealership! Keep up the great work guys! Best, Christian
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thank you for sharing your kind feedback on our associates, Amir, Huck, Sam and Chad. Your recommendations are truly one of the highest forms for flattery. We are pleased to know our team delivered such a wonderful experience to you. We hope to provide you with another stellar experience in the future. Sincerely, Heather Lewis Client Care Manager
Wonderful Dealership
I came in to trade in my BMW for a new Mercedes and was treated with respect by everyone I encountered. The Salesman, Chad Rybar was the best! Informative, polite and not pushy at all. Answered all my questions and was very professional. I ended up with my new Mercedes and will be telling all my friends about this Dealership. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Laura, Thank you for taking the time to write such a wonderful review about your recent experience with us. Your recommendations are truly appreciated. We are overjoyed to hear you decided to get behind the wheel of a Mercedes-Benz and glad to know that our team treated you with the utmost care throughout your visit with us. We wish you many enjoyable miles in your new car and look forward to assisting you again in the future. Sincerely, Heather Lewis Client Care Manager
Would use Temecula again!
Omar was easy to work with and did not make the deal tedious as it can be at some dealerships. He was nice , professional and got us taken care ion as quickly as he could.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Carolyn, We are excited to know you would come to Mercedes-Benz of Temecula again to find your next dream car. Our associates like Omar truly strive to provide all of our guests like yourself with a wonderful experience. We are happy to hear that level of service was shared with you. Thank you for your feedback and enjoy your new Mercedes-Benz! Sincerely, Heather Lewis Client Care Manager
Positive experience
Overall experience was very positive. The entire staff was friendly and professional. Alex is extremely patient and helped us with an overview and test drive.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Linda, We appreciate your feedback and are pleased to hear you had a very positive experience working with Alex and our team. We hope you are enjoying your new Mercedes-Benz and hope to assist you again down on the road. Sincerely, Heather Lewis Client Care Manager