Reviews
GREAT SERVICE
I bought my first car here! And Jonathan helped me with choosing what one is right for me! He was very honest and was very patient!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Won't answer questions
Really bad customer extremely rude all I asked is what color is vehicle and they will not answer a easy question and they are rude
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I need more information from you than the one sentence that you left on a one-star review. What vehicle are you asking questions about and at what location and who did you speak with? James Waitt GM
Turn around and run
Super unprofessional to not keep their word when promised thank you Jeff Rodriguez for one of the worst car buying experiences I’ve had. Don’t recommend
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Alberto: Your last name would help so that I can see which of our 5 locations you came into and if we ran a credit app and how we could have better assisted you. James Waitt GM
Beware
2017 Dodge Grand caravan, computer in the vehicle recorded how many times they reset the check engine light, bought it and the next day the check engine light came on, transmission was fried, after sign their 10 page document how if you buy it your stuck with it freaked me out. Ultimately I called the finance company they forced them to replace the transmission, a month later I got it back and it was leaking trans fluid all over the garage floor, I have owned this van for 1 year bought I 92k and at 105k I already had to replace, inner engine oil cooler, radiator, had all the trans lines replaced that were leaking, both catalytic convertor and sensors, broken engine mounts, they put in my transmission and left the broken transmission muns that were completely destroyed, full tune up, all the intake gaskets, tires, brakes, if your getting a good deal it's because the vehicle needs alot of work, I read through all the comments and their is a pattern of this, great sales staff but this place buys cars on big discounts that are flawed, I am upset because all the repairs were over 10k, pay the 130 bucks for a independent review, they are good at hiding the check engine light till after you bought it hence the long disclaimer about how when your off their lot you can't hold drive n motion responsible for the lemon you just bought, not all their vehicles are junk their mixed in with everything else, be careful they are not going to tell you that vehicle was bought from the discount lemon auction they use.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Integrity to be determined!
Most disappointing buying experience ever. I will update soon with an explanation of how they correct they're in house debacle. I feel the mechanic shop is sub par at this point! Tony Newt.
- Customer service 3.0
- Buying process 5.0
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
We are both now disappointed Mr. Newt. I just spoke with you last night in person and advised that we'd be looking into your issue this morning since we have conflicting 'he said-she said' information. Your sales manager Jeff will be in contact with you after complete review and detailed reports from our reconditioning manager on the t-case and rear diff....James Waitt - General Manager
Making a auto perchase easy
I had dealings with Mr Lopez on buying my ride. If your looking for the "Spirited" ride, He's the man. Smooth, seemless transaction, upfront, explained some of those "details" on that paper work we all sign for the next ride. Lets not forget the "Paperwork/Contract" writers and the ones that make the "yeah, lets do it" decisions, kinda behind the scenes. Thanks to them all.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I went there to buy a pickup they told me if anything...
I went there to buy a pickup they told me if anything wrong with the pickup to bring it in and they will get it fix but a 2 year power train thru them 2 weeks later transmission going out and they don't even want to see it now I don't have a car to go to work and I owe a lot of money
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Not sure why you left this review since I advised your sales consultant Dario to contact you to get you switched into another truck. There were no transmission issues noticed during your test drive so no 'we owe' was created to diag anything but I feel that switching you to a another truck is the right decision in this case. Please reach out to Dario at your earliest convenience to schedule an appointment. James Waitt - General Manager
They had approved me for a loan for a 2008 f250, one of...
They had approved me for a loan for a 2008 f250, one of the agreements I signed was that they bank had 10 days to request more info or more money down. 23 days passed and I’m assuming all is good. Then I get a call stating the bank wanted more documents, and I couldn’t provide it because there had been a change in how I was paid. They wouldn’t stand behind the ten day clause. Then the turbo blew out, was told it would be a $3000 fix. Long story short I had to give the truck back and I’m out my down payment and money I had put into it. It was fraudulent and would not trust them to anyone. Very bad car lot. My step-son was going to purchase a new truck from them and because of the way they handled it went elsewhere. Don’t buy here!!!!!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
There is no disclosure from your lender that stated that they only had 10 days to request more info/more down payment. Your issue is with the lender not Drive N-Motion. We attempted to secure you financing but the lender declined to accept your payroll report and requested bank statements showing payroll deposits and you were not able to provide those. It did take longer than usual but after speaking with your Sales Manager Luke, he fought hard to get your deal accepted by the lender and said that it took days after each call with you and the lender to try to come to a resolution. James Waitt - General Manager
I have the copy that I signed for the ten days by drive-in-motion, Im not blaming Luke. I spoke to Luke only one time. The fact that you sent me on my way with the truck having me believe it was approved, when it never was is the point. I still have the folder(that states “approved”) with all documents signed. Spoke to the lender the next day by phone confirming everything. 23 days later I get the call from Dario that they want more info, which I could not get at that time. Drive-in-Motion misled me. Nothing I can do about it, took my money, I’m out the down payment, and I’m out all the money I spent on it including towing and have it looked at. Bad deal all the way around. Worse experience ever with a dealership. I’m happy to provide the 10 day document. What is that for? No accountability!
I wish it hadn't been such a horrible experience. The 10 day reference that you are referring to is on the Spot Delivery Agreement and the reason that it went on so long is that we tried EVERYTHING to get the lender to accept your deal as structured but they were unwilling to overlook the payroll report supplied by you and you could not provide any bank statements as requested. Completely out of our control as that was a lender decision. Any deal can come unglued if a lender requests more and the customer cannot satisfy those requests. And Luke never said he was keeping your down payment. James Waitt - General Manager
No one has offered the down payment back up to this point. I’m still out a truck and in my line of work it’s everything. It’d be nice to get it to try again to find a truck.
No one has told you we wouldn't provide some portion of your down payment back after miles driven since the sale are considered. Please contact the Greeley location and ask for Luke. Thanks. James Waitt - General Manager
I had purchased a 2008 GMC Sierra Denali that was...
I had purchased a 2008 GMC Sierra Denali that was awaiting final inspection. Our contracted agreement states that the dealer would do whatever necessary to fix the check engine light issues and bring the vehicle into working order. I’ve been calling the service department to try and arrange the necessary repairs with no response. I’ve needed this truck for work and haven’t been able to wait for a phone call that doesn’t seem to be coming. At this point I’ve replaced all the disk brakes, the engine oil sensor, the engine oil coolant lines, valve gaskets, breaking door handles, the trailer brake that was installed wrong, and the reverse lights that come on when the brakes are applied. Now I’m due for emissions and the catalytic converter, the exhaust, and at least 2 broken bolts holding the manifold to the engine block. After signing an agreement and paying the price they asked for, now not even 2 years later I’m into this truck another $5000 for repairs that should have been handled by the dealership through our contract. To say its frustrating is SUCH an understatement... I love my truck and would love to hold onto it, but it’s so so so far from what I was told.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thanks for taking the time to express your feelings. After further review, our system shows that you purchased this truck over 2 years ago from our Value Buy Program. A signed disclosure shows that you were made aware of the issues with the truck that we chose not to repair and that you agreed to these and then signed. James Waitt - General Manager
I would be more than willing to have a conversation about this. But the check engine light was on and the agreement was to address any issues causing that check engine light to stay on. Is it your general practice to sell vehicles that require so much work and not provide any follow up service or return phone calls?
A very small % of our inventory is sold under the Value Buy Program and we take the disclosures that we provide our customer's very seriously and that is why we go over each item and require a signature. Please feel free to contact Erin in the service department if you have further questions about the process. Thanks.
I appreciate your response and would very much like to find an amicable reaolution That’s fair for both of us if possible
James, I agree that there has been quite a lapse in time from me waiting for a returned phone call from your dealership and I agree to the conditions stated in the contract, according to the “We owe” page from our contract you had agreed to fix the check engine light, replace windshield, replace key. Safety inspection. All of which I have taken care of for lack of returned phone calls. This form was signed by a manager with Eddie Hidalgo as a noted witness.
Thanks kindly for the update.
I was in a bad loan with a lot of negative equity I...
I was in a bad loan with a lot of negative equity I needed out of. Luke and Jon worked exceptionally hard to not outbid us but get us in a better situation. We’re very happy and thankful for the work they did for us.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Love to hear it! Our team can really work magic with our credit partnerships! Welcome to the Drive N-Motion Family!