Reviews
of course your sales team tried make a deal that was most
of course your sales team tried make a deal that was most beneficial to your dealership however after some negotiation it worked out for all of us
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025
Very poor customer service and communication.
Very poor customer service and communication. Called many times to no answer and no call back. I asked questions and got an attitude from a red haired guy in service I didn’t even want to ask for his name. Todd was the guy I got to take care of my service. Very bad communication I had to call many times to no answer and no call back until I asked for a loaner vehicle and they were quick to ask for it back because it had just been sold. The whole process was very strange for it being a dealership. I would rather drive next time 45mins away to Naperville to have my vehicle serviced than a 5 minute drive to have to go there and deal with everything that happened there again. People in sales were great they helped more than people working service. I DO NOT recommend coming here. My truck was returned filthy from the outside and it was a hassle trying to get it straightened out and trying to reach a manager I just gave up on it.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Sergio, we appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting us at your earliest convenience, we would like to further discuss what happened and do our best to address these issues. We look forward to speaking with you and regaining your trust in our business. The Al Piemonte Buick GMC Team 888-851-4025
Hello, it would have brought me a better experience but
Hello, it would have brought me a better experience but for some reason it wasn't like that, unfortunately, there was something that I didn't like but everything works.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the great review. Is there anything we can improve to earn a 5 star? Please give us a call to discuss this in person. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025
Always provide good and reliable service.
Always provide good and reliable service. Have been taking my GMCs there for many years.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Gio, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025
Muy mal servicio , me querían vender una camioneta en muy
Muy mal servicio , me querían vender una camioneta en muy mal estado la transmisión y otras cosas q tenía , aún se molestaron cuando les dije q me la arreglaran
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Esta no es la experiencia que proponemos brindar a nuestros clientes. Nos gustaría discutir su visita más a fondo para que podamos avanzar en una dirección positiva. Por favor, comuníquese con nosotros lo antes posible. The Al Piemonte Buick GMC Team 888-851-4025
Great Service, the personnel are super nice and very
Great Service, the personnel are super nice and very happy. The place was clean and there was coffee.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your marvelous feedback, Elidia. It's our commitment to ensure quality customer care by providing nice and clean facilities as well as great service to our guests. Please come see us for any future needs. Thanks again! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025
Manish and Oscar were very accommodating, knowledgeable,
Manish and Oscar were very accommodating, knowledgeable, and very easy to deal with. Being out if state they faced times me with a complete walk around and went over everything step by step
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for providing this amazing feedback! Our team really appreciates your comments. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025
It’s a process but my sales representative OT got me
It’s a process but my sales representative OT got me together and I’m happy with my car
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to let us know how happy you are with your car, Shanita! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025
Todd is the best.
Todd is the best. Your service dept. is the reason I continue to buy vehicles here.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Daven, thank you for the feedback! We are happy to hear about your positive experience at Al Piemonte Buick GMC, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025
Our salesman JR went above and beyond to make sure we
Our salesman JR went above and beyond to make sure we were happy. He listened to what we wanted and he delivered. Thank you so much for such a smooth and positive experience!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025