Dolan Dodge Ram FIAT

My now wife and I needed a vehicle. We went to Reno Dodge in Reno, Nevada. She wanted a manual car because we lived in the North Shore of Lake Tahoe. We wanted to have an American brand car that we could afford on a minimum budget. After the draining of the sales process in the dealership, we left with the car. 5 miles down the road the car engine blew up. We called them and they said have it dropped off. We told them we needed a car to drive. They didn’t give us one. The very next day we told them we did not want the car. They threatened us and told us they would drop the broken car off in our driveway. They forced us to take another car and made us sign a new contract without seeing the car. After seeing the false income on the new application we, figuring it would make it null and void, called Chrysler to get the loan reversed. They said they couldn’t. The dealership said it was already funded. We left. They called us when the new car came. We didn’t go pick it up. They delivered the car and dropped it off. We were in distress. We signed a paper and then the heartaches began. To add insult to injury, they crushed us with a 13% interest rate when we had 680 fica scores. The payment book came in with $490 payments. We tried to trade out of the car. The car was $10,000 negative the day it was delivered to us. Since then, the car’s clutch has went out three times. The pcv valve blew out and threw oil everywhere. The speakers have gone out and had to be replaced. We have been in a rental more than our car. We tried lemon law however because we moved from one side of the country to the other we had too many miles. We do not beat our car up. It is in almost perfect condition. We now cannot afford this vehicle 3 years later. This $490 payment has driven my wife to tears everytime Chrysler calls. Today they called and told us to try and trade it in. This again adds insult to injury.

When I bought a new Fiat 500L from their dealership across the street, I told myself I would make sure that it was taken care of by the book and by an authorized service center. However, it quickly became clear that was a mistake. Despite taking it in for every service, I found out after about 35k miles that they had not performed or even suggested a single scheduled maintenance. I brought this up and they told me that their information said nothing needed to be done at this point. When I took it somewhere else, I confirmed that a multitude of things should have been changed including the spark plugs. I visually confirmed that one of the spark plugs had begun to degrade and needed a change. I even brought it in for a check engine light (since I was always told that meant it was a serious issue), only to find out after they reset the code and charged me $150 that it was caused by my brake light being out. I had already changed the brake light, so the charge was simply for resetting the light. I will never set foot in this dealership or service center again. I can only hope they lose their exclusivity as the only Fiat service center, and I will not buy another Fiat or Dodge vehicle for as long as I live in Reno and they remain the only option.

Our salesman ,Bill Zupo, worked with us to rush through this sale. We had other appointments that day at home but had to get a truck that day. He listened to what we were looking for and took us to the exact choices. Everyone there knew there stuff and had all their ducks in a row. BEST EVER

We recently purchased our 2015 truck from Don Weir's Dodge. I got a very fair trade in value on my old car, and was able to negotiate the price I wanted for the truck, with excellent terms. Our salesmen were Devin and Bill, both were very awesome, and have maintained excellent follow up with us. Over all we have had a great experience. I would recommend this dealer highly. Thanks guys! Oh and my truck gets even better gas mileage than they said!! :0)

I have bought a few vehicles from this dealedship, most of them Larry was my salesman. He has always treated me fair and been straight forward with me. Everyone at the dealership has always been very nice and helpful. A salesmans job is not easy, alot of long hours are put in. Work with them and they will help you. The vehicle I just bought went smoother and faster than shopping at walmart.

Reno Dodge contacted me to come in and have my car appraised based on a Kelly Blue Book search that I had done. It was a very uncomfortable visit. Different pp every time I turned around - never the ones I talked to in advance. One guy literally walked by behind me and tossed my docs on the able. I really just wanted to leave but was there and wanted to hear the quote as I was gathering option info. They low balled KBB and I just asked for my keys. They offered 15K, KBB was 16,700. I sold it the next day to CarMax for 19K. Totally different experience with CARMAX - positive, professional, friendly and a quick process. Would recommend anyone skip Reno Dodge and go to CarMax. Oh, and then both Heather and Mark contacted me today from Reno Dodge to see when I could bring my car in... Wow.

very friendly and always professional.I have never had a problem with either the sales or service departments. they have either been on time or early with my truck.

Devin was very knowledgeable and his follow up is impeccable. Thank you for going the extra mile in helping me make my decision of my first Dodge truck!

My wife and I went to Reno Dodge to look at a couple of trucks. Larry Farrell went out of his way to help us . I Thank you very much.

I started looking for a truck and researching online. I searched every deal I could find on the west coast. I then went to Don Weir's Reno Dodge website, looked a a few trucks I was interested in. I printed the window sheets of the trucks that had the options I wanted. I then called my sales rep, Devin Rogers he had the trucks pulled out for me when I got there. Devin did a great job at showing the truck and knew what he was selling. He had every question answered before I could ask. They beat everyone's price and got me a good rate. I couldn't be happier. Great buying experience. Everyone there was friendly and very helpful. Highly recommend this dealership and their great staff. Oh, and the truck a 2017 Ram Laramie, this truck is awesome.