Principle Volkswagen Grapevine

I had been recommended to this dealership via a loan association and I could not have been more pleased. I have left a very detailed explanation as to how well it went on yelp.

the work was done quicker than expected. Everyone was helpful and friendly. This review should allow for short comments. I think quick and friendly would have summed up my experience.

I went to do a trade in for my car. The girl at the reception desk had headphones in and was not listening. But the big issue was the deal with my car and this has happen twice after the said it wouldn't . They sent my information to banks to get me funding for my car. They were only suppose to through voxwagen financing. I have recv over 10 letters that my credit was checked and loans were denied. They just don't do what they say. I test drove the care brought back and waited over 3 hours to get my car back. Horrible. I would of gave them zero starts but I had to mark something to leave the review.

Adam Soloway at Metro Volkswagen is the best guy for getting service work done. He gets it done as quick as as possibly and clearly explained in detail what needed to be done on my car . I highly recommend him to friends and family. I am very selective on who i let work on my vehicle but i don't need to worry about anything when i give Adam the key to my car he's honest and trustworthy and at all times keeps me.up to date on the status of my vehicle.

My sons 2015 VW Jetta had a dead battery. Called VW roadside assistance had them pick it up they said the Metro is closest to you. Tow service dropped it off there. Car is less than 3 years old under 30K miles and the battery goes out no problem they tell me it's not covered under the warranty. OK no issues pay $160 for new battery. My son picks up his car tells me someone took his ear buds out of his center console. Called roadside and the store they're like oh well you shouldn't have left them in the car. It's his car don't touch his crap. And who wants to put someone else's headphones in their ears??!! SO GROSS. I've had another issue with metro on service as well just because we didn't buy the car from there. We moved into the area. Oh well this car is leased while my son was going to college now that he is out and the lease is up in Oct I'll be glad to get rid of this car. It was never dependable and the service at all awful.

Came in from out of town Brian my salesman picked me up very nice gentleman. I got to dealership was given a folder that supposedly had all the paperwork in it, I wish I had checked it before I left. All of the paperwork that we had signed to buy the car which we paid cash for was sent in overnight we never received any copies of any of the paperwork we signed we did not receive the paperwork we needed in order to title the car. Got a call from Dana that our manufacturer's statement of origin was ready to be sent out. They said state law required them to wait 10 days after receiving payment to give us our statement of origin when checking with the State motor vehicle department I found out that I should have received it when I picked up the car. still waiting for all my paperwork that I never received.

This was one of the best car buying experiences I've had. I got a recommendation to check out Metro VW from a friend who loved his experience. Carol Lunsford was the salesperson who took care of me and she was superb. I told her before coming that I had no intention of buying that night and just wanted to test drive and talk numbers --- but she and the manager offered a very fair deal that I couldn't turn down. They, along with the wonderful Moriah in finance, stayed very late so that I could drive my new car home that night. What wonderful people!!!!

Would have given a 1 star rating if not because of the service manager Had gone to the service centre for the first time with an issue with the infotainment system of my new passat The service consultant Laurie showed loads of attitude and didn’t paid attention to my problems. Later in that afternoon I got a call from her that that there was some issue with the volume while playing the radio but this was AS DESIGNED and they will not be able to fix it. I was really frustrated with this illogical explanation and had to again go back to the service centre to meet the service Manager. The service Manager was a polite person and listened patiently to my issues. He assured me that my issue will be fixed and asked me to keep the car for a day or 2. I got a call after 2 days that they were able to identify and fix the issue.

Purchased a car from here 3 weeks ago. Sales Person Jason was polite but didn't have much knowledge on the vehicle . He was more interested in playing with his phone. I had to ask multiple questions to get more information about the vehicle.When I asked Jason about the safety features of the car .. he replied back stating that "Are you looking forward to have an accident with the car". I was really shocked with this type of unprofessional behaviour and callous attitude. Sales Manager is a typical sales guy who will try to show that he is providing you the best deal but will hide multiple clauses which will eventually bump up the sales price . I was so much frustrated with this lack of transparency that I was almost on the verge of cancelling the deal. Eventually I bought the car but had a very bitter experience. Will will not recommend this dealership to my family or friends.

service dept was fantastic . was greeted promptly and felt as easy immediately. Adam in service did a great job and the work was completed faster than I thought it would be.