Principle Volkswagen Grapevine

I have taken my car here serveral times for different services and everytime they have been GREAT! I took it in on 4/16/11 for a brake problem that I have been experiencing for several months now. This was not a dealership service issue it was a VOLKSWAGEN issue. The first time i took it in February they were very nice and explained what the issue was and that my brake system was perfectly fine. Unfortunately there was a horrible grinding sound that was due to rust/dirt particles but my brake pads were fine. After speaking to VW and them telling me they haven't had any other complaints (which is not true according to the dealers) I took it in and decided to go ahead and have the rear brake pads replaced to see if that helped. Peter was extremely helpful and listened to my complaints and told me it was an issue that they got complaints about daily. They were having an awesome rear brake special for $118 and to top it off they changed my 2 rear roters for FREE! I didn't even ask them to do it, they just knew the issues I was having and it was out of everyones control. Peter told me they wanted me to have a fresh start and wanted to do everything they could to make me happy with the car again. So a service that should have cost me $500 only cost me $118! Regardless of the free roters I would still highly recommend this service department to anyone. Thank you for listening and trying to fix a VW problem that they should fix themselves!

This is the second car I've purchased from Metro VW in the last decade. On both occasions they have been friendly, courteous, and got me exactly the car I wanted. Most recently, my wife and I purchased a 2007 Rabbit from them back in February of this year. We bought it used, and worked with Schlevia to make the deal happen. Schlevia and I worked on the deal for about 2 months before we came to an agreement. It took long enough I was actually surprised that they still had the car I wanted. During that time frame Schlevia kept in contact with me to let me know what they could and couldn't do and walked my wife and I through the process easily. She was open and honest, and when she didn't know the answer to a question I had she would either find out and quickly call me back or refer me to someone within Metro that could answer my question immediately. She didn't just answer a question the way that she knew I wanted it answered. She told me the truth...even when it was an answer I didn't want to hear. I chose that the price was only Good instead of Great because it wasn't the price I wanted to pay. The car was still a very good deal. It just wasn't what I hoped to pay...which would probably have made Metro lose money on the deal. Good. Not Great. But I was happy with the final price. I plan on replacing my commuter car (not a VW) next year. Maybe go back to a GTI. Schlevia and Metro will be the first call I make when the time comes.

I bought a new VW while stationed in Iraq from a military buying service. Metro VW had no obligation to serve me as I did not buy the car from them, only used them to take delivery. From the first email from Iraq to Antonio, he was friendly, amicable and ready to help me transition back home to pick up my VW. He checked on the status of delivery of my car and provided updates to me. When the time came to pick up the car, Antonio made sure the car was prepared, fully detailed and full of gas for me. He took well over an hour and a half to show me the details of my new car, be sure that my questions were answered and introduce me to the service staff and familiarize me with the dealership. I have had a bad experience with another VW dealer in Dallas since I'm a life-long VW owner. Metro VW and especially Antonio's attitude and demonstration of peerless service has renewed my faith in dealerships. Metro VW and Antonio are to be praised for their level of service and attention to my needs and desires as a customer. I would rate Antonio as the best dealer employee I have ever encountered. Thank you Antonio and Metro VW.

In forty years of buying automobiles this is by far the best experience I have ever had. The entire staff including the receptionist treated me with respect, kindness, as if my feeling and my experience buying the car really matter to them, Not just superfcial, but honest and important to each staff member I met. *****+ I will never buy an other car anywhere else and will whole heartedly recommend them to everyone I can. *****+

I ussually take a great deal to buy a new car. I had tried with other delers . It's how they treated me and why I decided to buy at METRO VOLKSWAGEN. Luis's friendly and relaxed service was very important and by relaxed it doesn't mean he did not hurry because I did not have a lot of time to spend at the dealership.

We called the dealership and requested a very specific vehicle. It wasn't available yet, so it was ordered and pulled off a ship in Houston shortly after. We were notified all along the way. Upon arrival at the dealership our saleman, Kevin, took over. We needed some changes after it got to the dealership and tinting throughout. He called when it arrived, let us know when it would be back from tinting (Same Day) and let us know when we could pick up. Signing was perfectly smooth. The price beat other dealerships! PREFECTION

We have been utilizing Metro VW for service on our Beetle for years and when my daughter wanted to trade up to a Final Edition earlier this year we knew who we wanted to give our business; Metro VW in Irving. Now it's November and I wanted a change my ride and with the continued surperior service and new sales experience at Metro, there was no comparison shopping needed; Metro was the only choice. We were able to deal with the same Salesperson, Luis and Finance person, Ryan. Lynn in service even assisted us in Service with our make ready experience. We highly recommend this Family owned dealership for Sales, Service and Parts. It's the best in the metroplex.

Today I had a wonderful experience in purchasing my vehicle from Metro Volkswagen. This was my second purchase of a VW, and today's experience makes we wish my first purchase was from Metro as well. I appreciate the attention of the sales team and working with Ismail and Antonio made this purchase seamless. I am already a loyal Volkswagen customer and now I am a loyal Metro Volkswagen customer as well. Thank you,

It was great doing business with Frank once again. I have bought three cars from him and this time I brought my parents to get their new car from Frank. What an awesome man!!! Honest, friendly, easy to work with... no hassles. THANK YOU FRANK. YOU ROCK!!!

I found Metro VW using an internet search and asked for a quote on a used Kia Sorento. Schlevia reponded promply to my mail and followed up with a phone call. Most of the transaction was done via phone and email as I was a consoderable distance from the dealership. After agreeing a price, she had the vehicle and the paperwork ready for me when I arrived. I could not take teh car at that time as I had my vehicle and needed a second driver for the trip home. Schlevia had the vehicle ready a few days later when I picked up the car with my wife. Schlevia was prompt, curteous and always followed through. SHe made this a great experience and we will call her next time we need a vehicle. Paul Swain, Allen TX