Principle Volkswagen Grapevine

I had the opportunity to work with Frank Heinz at Metro VW when purchasing my new GTI and had the best car buying experience ever. Frank was knowledgeable, easy to work with and above all else, had great follow-up. My car needed to be ordered from Germany and through-out the process, I was well informed to the status of delivery. When I went to pick it up, the process was very smooth. Overall, a great experience and one I would highly recommend.

Metro Volkswagon makes buying a car easy and comfortable. They make the customer feel like they are there to accomadate them not just make the best deal for themselves. The dealership is nice and comfortable, the staff is friendly, and the overall Volkswagan company is classy and accomadating.

Kevin, the representative, gave the best customer service I have ever recieved at a VW dealership! He took the time to listen to my concerns and needs and educated me on how my car runs. Midway through the process, he updated me on the status of the work. He offered a shuttle ride and informed me of the accomodations inside, which again, were the best I have recieved at a VW dealership, including free Wifi, so that I could take care of some business while I waited.

I have owned my Rabbit for the last 2 years and every service has been handled by the crew at Metro VW. Scheduling is always a breeze and once I arrive, there has never been a wait for a technician. Complimentary shuttle service to browse the new VW's or ride back to my house makes Metro my above and beyond service locale. Prices are reasonable but more expensive than Wal-Mart... Of course you get what you pay for! I've sent my parents and friends to Metro and will continue to do so.

Once again great job to the guys at Metro VW in Irving for an awesome service team! I highly recommend this place and will always take my vehicle to them for anything. They answer your questions honestly and not beat around the bush no matter if its good news or bad news.

Overall, very satisfied with their services: easy to set up an appointment; they mentioned that it was going to take 30 minutes, and my car was ready in 32 minutes; they also took the time to wash the exterior. The only think I didn't like (I guess it is the same with all dealerships) was the price

I have had work done on my car at both Rusty Wallace (Garland) and Autobaun (Fort Worth) and will not ever return to either of these two dealerships. They are unknowledgeable about their cars and the service departments will not fix your car correctly....so I hope your car is under warrenty!!! I had excellent service @ Metro VW and Kevin (in service) was great to work with. He was knowledgeable about the car and offered a loaner car without hesitation! I have never had a loaner car at either of the above....terrible customer service!!!

I bought my Rabbit in 07 and have pleased with every service appointment. The VW dealership service center is convenient to both my work and home so most times I wait, I have never had to wait over an hour and half for full service. They always wash my car! I took it in for just a replacement of a tail light bulb and they washed my car! LOVE that.

I needed a thingy for the thingy, I told Dale. LOL! He suggested I bring it in for a look-see! The part was ordered, I came back in a couple days, waited just minutes for the repair. The service people are very nice and accommodating, waiting area clean and well-stocked with snacks and beverages, as well. I've never really had a serious problem there. Thanks.

I bought my Rabbit in 07 and have pleased. I always take my Rabbit in for service when indicated. The service department is excellent! I am always treated with respect. A nice touch is the car wash I get each time my car is serviced..even just having a bulb replaced in the tail light.