Principle Volkswagen Grapevine

Have been going to Metro VM for several years now. Sure, dealer prices may be a little higher than Joe's Auto down at the corner but you can't beat having reliable service. I know, I've tried to cut corners and it's not worth it. I've had consistently accurate service done on my Jetta and highly recommend them.

Schlevia & Brad were AMAZING! Extremely professional, friendly and courteous. They treated me with respect and honesty. They worked very hard to give me their very best deal. Though I did not purchase a VW, it was ONLY because a different car fit my needs better. I have already raved to friends and colleages about Schlevia & Brad and the MetroVW dealership. They made car shopping (which has a bad reputation) so much easier! Again, LOVE Schlevia & Brad!!

whole car Service experience with Metro VW of Irving has been an absolute pleasure. The customer service received with this dealership has to be by far the best of anything i have ever experienced and unfortunately in these times is extremely rare. Every thing was explained and they went to great length to solve the problem had with my car.

Fell in Love with Metro as our Service location with our 2007 New Beetle and when the purchase dealership (not Metro)called and made conflicting statments in their call; I called and spoke with Metro Finance. They spoke straight to us. We dropped in and tossed around options. Luis and Ryan located the vechicle my daughter wanted and without commitment had it at their location to view without pressure to purchase. Luis worked to give us everything we needed and Ryan sweated to get the numbers I wanted. We drive past 3 VW dealerships for an oil change at Metro in Irving and are happy we made our first new car purchase at Metro. You can't beat a individual dealership that takes care of their Customers.

We have had only VW's since 1981 and we will always only have VW's. However, the very best part of owning a VW is having the opportunity to work with Lyn Turner at Metro. Not only is Lyn friendly and courteous, but he also is competent and knowledgeable. We have NEVER come away from an auto repair feeling that we were taken advantage of. Every repair is perfecting completed and done in a timely manner. Our thanks to Metro VW for employing such an Outstanding Employee as Lyn Turner, and thank you Metro VW for being such a great dealership!

I had spent a 2 weeks looking for a car. I had almost giving up when I called Kevin Pak at Metro Volkswagen. The best part of the dealship was that they did not start right away knocking down your trade in like all the other dealerships did. Kevin did not put any pursure on me at all. Should me the car and ask what would it take to get in the car. I told him and the GM came out and told that what I wanted he could not do. They did not play the dumb game will take it for this or how about this price. When I want back to buy the car it did not take three to four hours like other car buying experience I had. If you are looking for VW BEST place in the metor plex to go to. I had a VW dealership 6 miles from house, glad I want out of my why to see the Metro Volkswagen dealership. Please take a hour or two of your time to go see Kevin Pak. You will not wast your time if you are looking for a VW. Surprise yourself go see them, will be a great time for all.

Metro Volkswagen performed the 90,000 service and replacement of the timing belt and water pump on my 2002 Beetle. Although the service took a couple of days, I was provided a clean VW loaner car to drive. The staff was professional and informative. The pricing was competitive.

I had a Jetta TDI, and was having problems with the radio speakers having a hissing sound, I had taken my car to another volkswagon dealership closer to where I live for 3 different occasions for this same reason, and their response was always the same: "can't hear it, bring it back when it happens again". Even when I did bring it back, they couldn't fix the problem. I was frustrated with them, and thought I'd try a different dealership. That's when I went to Metro Volkswagon. The first time I took my car in, Kevin was very courteous and listened to all I had to say. They got me a loaner car while they worked on my car. That same day, when I got home, I received a call from the mechanic that was going to look at my car to let me know that we would be looking at the car to see if he could fix the problem. Basically, the whole time they had my car, they kept me informed of what they were doing. They were very proactive to fix the problem, and they even called the Volkswagon Central office to trouble shoot the problem. I was very impressed with the service and attention. I now have a Tuoareg, and I took the car in for the first check up. I also had questions about the bluetooth. Kevin again helped me out with checking the car, Baron was very helpful and knowledgeable about the bluetooth, and he took the time to sit with me and explain everything. Basically, they were prompt in taking my car when I brought it in, and they were knowledgeable, professional and took the time I needed to answer my questions. I would recommend this dealership to anyone!

Good Service, Value of our Money and Great Car..!! What else we need from a car dealer. Metro VW is a good good example of the above mentioned services. Great Service Good Salesman, Great Response on all my questions. Kevin, was the sales-person for me, with good attitude and nice behavior. I would surely recommend everyone to to go VW METRO atleast once before buying there car in Dallas, TX. I enjoyed buying car with them why don't you try once... -- Mousam?

I have not received better service than METRO VW!!!! If you want to make sure the service on your car is in complete quality and want to get treated right, definitely visit them. 100% Satisfaction And just letting anyone who reads this.... I have two cars!