Reviews
One of the repairs was for the lift gate and the second
One of the repairs was for the lift gate and the second time the lift gate was used one of the new struts popped off with a loud bang causing the lift gate to crash down, unable to close.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear that you experienced difficulties with your lift gate. It's important to us that we fix any issues our customers have, and I apologize if we didn't get it right the first time. If you would like to discuss this further, please don't hesitate to give us a call and we'll be happy to help. Thank you for your feedback. - Kody King, Service Manager | 614-347-6450 | kking@germain.com
Excellent Dealer Service!!
General maintenance, oil, filter change, tire rotation, etc. Kirk was friendly & outstanding service. Took less time than quoted & complimentary car wash too! Excellent dealer!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate your five-star rating and wonderful feedback about the service team at Germain Subaru of Columbus, Stan! It's fantastic to hear that Kirk provided you with friendly and outstanding service during your recent visit. We're thrilled that we were able to complete your maintenance requirements quickly! Thank you for taking the time to share this positive review.
excellent service and inform all need for multi
excellent service and inform all need for multi inspection. Alsl accurate and fast during the maintenance and we do not need wait too long until finished service.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled to know our detailed multi-inspection service and quick maintenance made such a positive impact! At Germain Subaru of Columbus, we aim to keep our customers' vehicles in top-notch condition. Thank you for choosing us and sharing your experience. Safe travels ahead!
120,000 miles, Germain has been there for every service,
120,000 miles, Germain has been there for every service, tires, etc. service team, just handles it. I pull in, they work on my Subaru while I work in their very nice waiting room. Could not be happier. 5 Germain Subarus in the family and counting.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you sharing your kind words about our service team! It's wonderful to hear that your visits here at Germain Subaru of Columbus have made such a positive impression. Thank you for your continued support and loyalty to our dealership!
Over all good experience, had a great salesman who new
Over all good experience, had a great salesman who new what he was talking About and explained anything we asked Could have bought from any of the local Dealer's but drove 2 hours because of the of Philip who worked everything out for us over the phone .5 stars. Ps.love our new outback.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear you had a good experience purchasing your new Outback at Germain Subaru of Columbus! It means a lot to us that our team, specifically Philip, made the trip worth it for you. Thank you for taking the time to share your thoughts and enjoy your new ride!
Thank you
Very understanding of my needs for service of my car at a
Very understanding of my needs for service of my car at a critical time…ABOVE AND BEYOND !
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are so glad to hear that our team went above and beyond for your vehicle's service. Thank you for trusting Germain Subaru of Columbus with your business, Joana. We are here to help!
Dionysis in Subaru Service is great!
Dionysis in Subaru Service is great!! Attentive to detail and customer focused. Thanks for the great service!
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It was our pleasure to serve you and provide such excellent customer service. Thank you for the 5-star review and for trusting Germain Subaru of Columbus with your automotive needs. Have a wonderful day and we hope to see you again down the road!
Great Experience
Lori was awesome, she made the entire process easy, which was appreciated after my previous car was stolen and I was dealing with that at the time, and everyone I interacted with was great and friendly without feeling pushy like other dealerships.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the review, Ken! We are so glad to hear that Lori delivered such a successful purchase experience. Drive safely in your new vehicle, and we hope to see you back again at Germain Subaru of Columbus!
The experience I had was excellent!
The experience I had was excellent! It took care of me. They have a customer for life!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's an honor to have earned your loyalty, Chris! Thanks for being a Germain Subaru of Columbus customer!
Great service from the dealership and Emma was great!
Great service from the dealership and Emma was great! She kept me informed and good follow up on my vehicle.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the review! We are so glad to hear that Emma delivered such a successful experience. Drive safely, and we hope to see you back again at Germain Subaru of Columbus!