Reviews
Oil changes and warranty maintenance
I am very satisfied with the service department. I live in Townsend, TN but it seems the last three times I've been in Columbus it's been time for an oil change. I drive a. 2016 Subaru sport premium and love the way it handles driving in the mountains. I purchased it in Knoxville.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
3rd Subaru purchase
We have now purchased 3 new Subaru's from Hatfield in the last 15 years. Obviously, we're happy with Subaru AND this dealership. We wouldn't go anywhere else, nor buy any other brand of auto. Our purchase of a 2017 Outback this month was handled by Mark, who was extremely knowledgeable about the car and all the features. We felt no pressure, no apprehension regarding this big decision. contact them; you won't be disappointed. Debbie H.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Outback
Purchased a 2017 outback touring from Tom on 7-14. It was a great experience overall from everyone that was involved with the sale. The buying and finance was not high pressure.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Always a great experience!
Just bought my 2017 Subaru Impreza Sport from Mark. It'll be our third Subaru from him! He's absolutely the best! Very knowledgeable, upfront, honest and truly wants to give you a good deal. I'll never go anywhere else.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Helpful staff
I purchased my Outback at Hatfield and was very happy with my overall experience. My salesperson was helpful and willing to take the time needed for me to get the options I wanted on the car. I would definitely send a friend to Hatfield.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Buying a new Subaru
I recently purchased a new Subaru Forester at Hatfield. I was very pleased with my experience. My salesperson was especially helpful, going out of his way to ensure I got the car I wanted. Everyone was professional, friendly and helpful, and I was able to buy a great car at a fair price. I would certainly recommend Hatfield Subaru to others.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Anned, thanks for the great feedback.
Excellent Service Team!!
The Service Center @ Hatfield is a great place to get your Subaru worked on. The staff is always professional, friendly and knowledgeable, wouldn't take my Forester anywhere else. I highly recommend Hatfield Subaru for your vehicle needs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
KP, we appreciate the great review. Glad your vehicle has been taken care of.
Oil change
The team at Hatfield Subaru service center was professional and knew what they were doing. The service was fast- 15 minutes earlier then what I was told it would take. The waiting room was very clean and has good refreshments. I also enjoyed the personal table that is attached to all their chairs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Numo, thank you for sharing the great review. Glad you had a positive experience.
unexpected blow out while traveling through Columbus
Glad I had towing through the Subaru maintenance package on my Forester which I love! They responded quickly and arrived quicker than even quoted. Would have put the spare on but didn't want to drive on a spare for another 300 miles. They directed me to Hatfield Subaru when I asked where the closest Subaru dealer was to my location. I was towed there where I was informed I would need to replace all 4 tires and needed an alignment. They got me back on the road in about 2 hours total start to finish which I was happy I didn't have to get a room in Columbus and could still make it home that night. Ready for my next business trip which is just a couple days later.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Subaru outback
We were very pleased with our car and the salesman Nelson. He went over everything in detail and was very informative. So far the car has lived up to its name.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Theresa, thank you for sharing the great feedback!