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Germain Subaru of Columbus

(339 reviews)
Visit Germain Subaru of Columbus
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 8:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–8:00pm
Tuesday 9:00am–8:00pm 7:00am–8:00pm
Wednesday 9:00am–8:00pm 7:00am–8:00pm
Thursday 9:00am–8:00pm 7:00am–8:00pm
Friday 9:00am–7:00pm 7:00am–8:00pm
Saturday 9:00am–6:00pm 7:00am–8:00pm
Sunday Closed Closed
New (614) 465-4128 (614) 465-4128
Used (614) 465-4134 (614) 465-4134
Service (614) 465-4164 (614) 465-4164

Reviews

(339 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Oil changes and warranty maintenance

I am very satisfied with the service department. I live in Townsend, TN but it seems the last three times I've been in Columbus it's been time for an oil change. I drive a. 2016 Subaru sport premium and love the way it handles driving in the mountains. I purchased it in Knoxville.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

3rd Subaru purchase

We have now purchased 3 new Subaru's from Hatfield in the last 15 years. Obviously, we're happy with Subaru AND this dealership. We wouldn't go anywhere else, nor buy any other brand of auto. Our purchase of a 2017 Outback this month was handled by Mark, who was extremely knowledgeable about the car and all the features. We felt no pressure, no apprehension regarding this big decision. contact them; you won't be disappointed. Debbie H.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Outback

Purchased a 2017 outback touring from Tom on 7-14. It was a great experience overall from everyone that was involved with the sale. The buying and finance was not high pressure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Always a great experience!

Just bought my 2017 Subaru Impreza Sport from Mark. It'll be our third Subaru from him! He's absolutely the best! Very knowledgeable, upfront, honest and truly wants to give you a good deal. I'll never go anywhere else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Helpful staff

I purchased my Outback at Hatfield and was very happy with my overall experience. My salesperson was helpful and willing to take the time needed for me to get the options I wanted on the car. I would definitely send a friend to Hatfield.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Buying a new Subaru

I recently purchased a new Subaru Forester at Hatfield. I was very pleased with my experience. My salesperson was especially helpful, going out of his way to ensure I got the car I wanted. Everyone was professional, friendly and helpful, and I was able to buy a great car at a fair price. I would certainly recommend Hatfield Subaru to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Anned, thanks for the great feedback.

Excellent Service Team!!

The Service Center @ Hatfield is a great place to get your Subaru worked on. The staff is always professional, friendly and knowledgeable, wouldn't take my Forester anywhere else. I highly recommend Hatfield Subaru for your vehicle needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.
Dealer response

KP, we appreciate the great review. Glad your vehicle has been taken care of.

Oil change

The team at Hatfield Subaru service center was professional and knew what they were doing. The service was fast- 15 minutes earlier then what I was told it would take. The waiting room was very clean and has good refreshments. I also enjoyed the personal table that is attached to all their chairs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Numo, thank you for sharing the great review. Glad you had a positive experience.

unexpected blow out while traveling through Columbus

Glad I had towing through the Subaru maintenance package on my Forester which I love! They responded quickly and arrived quicker than even quoted. Would have put the spare on but didn't want to drive on a spare for another 300 miles. They directed me to Hatfield Subaru when I asked where the closest Subaru dealer was to my location. I was towed there where I was informed I would need to replace all 4 tires and needed an alignment. They got me back on the road in about 2 hours total start to finish which I was happy I didn't have to get a room in Columbus and could still make it home that night. Ready for my next business trip which is just a couple days later.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Subaru outback

We were very pleased with our car and the salesman Nelson. He went over everything in detail and was very informative. So far the car has lived up to its name.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Theresa, thank you for sharing the great feedback!