Reviews
It was a good experience with friendly service, a short
It was a good experience with friendly service, a short wait time, and was sent a video overview of the car's state
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear you had a positive experience with our friendly service and appreciated the video overview at Germain Subaru of Columbus. Thank you for sharing your feedback!
They were super helpful even when my issue turned out to
They were super helpful even when my issue turned out to not be straightforward. Worked with me and even offered a loaner car when it was determined the fix would take longer than expected.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Christine, we're delighted to hear that our team at Germain Subaru of Columbus was able to assist you effectively and provide a loaner car during the process. Thank you for sharing your experience with us!
Emma was great!
Emma was great! But dealer needs more personnel in the check out area. It was my first visit and I am a new Subaru owner, so i had a lot of questions! That took up too much time for Emma! And then other customers were upset with me also! I dont think it was my nor Emma's fault! It's just such a busy place that there need to be more intake and check out persons. She was great tho, and so was Hunter!
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ann, thank you for your feedback! We're glad to hear Emma and Hunter provided great service during your visit, and we appreciate your patience as we continually work to improve the overall customer experience. See you next time at Germain Subaru of Columbus!
The service was quick, Emma was very knowledgeable and
The service was quick, Emma was very knowledgeable and helpful. Waiting area was cleaned and got replenish at the moment I was waiting with my daughter. Kids area might need some new coloring activities. Wil keep getting my Subaru service here!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ileana, we're delighted to hear that Emma and our team at Germain Subaru of Columbus provided you with a quick and pleasant service experience. We appreciate your feedback about the kids' area, and we'll look into updating it for future visits. Thanks for choosing us!
Excellent service with highly qualified technicians and
Excellent service with highly qualified technicians and staff and I definitely appreciate the service and I recommend to my friends and family
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that you had an excellent experience with our team at Germain Subaru of Columbus! Thank you for recommending us to your friends and family, we truly appreciate it.
Anytime my Subaru has an issue or maintenance that I'm
Anytime my Subaru has an issue or maintenance that I'm not able to figure out or perform myself Germain Subaru of Columbus is my go to.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for trusting Germain Subaru of Columbus with your vehicle needs! We're always here to help whenever you need us. Safe travels!
Very nice waiting area.
Very nice waiting area. Our attendant was very friendly and helpful and saved us some money. Very polite!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Steve, we're delighted to hear that you enjoyed the waiting area and received excellent service from our team at Germain Subaru of Columbus. Thank you for sharing your experience with us!
Michael was great and very knowledgeable.
Michael was great and very knowledgeable. He answered all our questions. Best experience we've had buying a car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your experience! We're delighted to hear that Michael provided such knowledgeable service at Germain Subaru of Columbus. Enjoy your new car, and feel free to reach out if you have any more questions!
Awesome facility .
Awesome facility . I drive some distance to get here and Aaron was so nice and knowledgeable a great asset to the company and love that they show a video of your car during your service and explain any possible issues.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Susan, we're delighted to hear that Aaron and the Germain Subaru of Columbus team made your visit worthwhile! It's great knowing you appreciated our service video feature. Safe travels on your way back!
Had a check engine light come.
Had a check engine light come. I drove to Germain Subaru. Did not have an appointment. Aaron Leichner took my info and assured things would be taken care of. They were busy but they had my problem resolved and I was on my way in about an hour. Thank you Aaron!!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that Aaron and the Germain Subaru of Columbus team were able to assist you promptly, even without an appointment. Thank you for sharing your experience with us!